I've been a favorite airline so far, but I'm likely to dislike it because of "China Taiwan".
What do you do to a "country" where the top says "I'm prepared to give as much support as I can".
I had an amazing experience flying with ANA for my first time from Frankfurt to Haneda in Business Class and I have to say service, crew and assistance was excellent!!! The quality of meals was amazing and traditional japanese menu and the seat and video options was best I ever tried!! Overall is on...
For the follow-up treatment of the cancellation of the typhoon No. 19, ANA is not worthy of the title of 5-star aviation! After the 10/13 flight was cancelled by ANA, the ANA notification letter only lost the reservation phone that the passenger could not get in, and could not change the reservation...
Bad customer service, the handle of the trunk was broken at the time of shipping and I could not help using it, but I looked at the trunk and laughed, laughing well despite the person himself
If I canceled the year-end and New Year trip due to GOTO cancellation, only ANA was charged a cancellation fee.
This company will never use it again.
I really love All Nippon Airways. You are the best. 5* not enough for you. The aircraft is clean, big space, safety. The food was very good. The attendance was very nice and friendly.
I am So impressed with the ANA s excellent service on all flights.
Food is beautiful and delicious.
All Staffs are polite and I noticed that The ground staffs were also waving good bye to customers when the plane was leaving the gate as well!
This airline wrecked my brand new suitcase broke the wheel off. They then offered me a few dollars to make me go away!
I suggest if possible you don't fly with this company, if you don't have a choice then i suggest you speak to them disrespectfully.
Because that is the way they spoke to me an...
I used to use ANA for a long time ago, but I feel like my attitude has increased in the last few years.
On the other hand, JAL, who used to be a tengu in the old days, has better correspondence with counters and CA.
Good service and nice food. the cabin crews are overall polite and nice. Keep it up.
Service was originally good. But since ANA started coshare tickets, the aircraft type keeps changing after you have bought tickets. This disrupts your seating arrangements including those who paid for seat reservation. They have also cut back on meals.
I publish a self-praising book from an affiliated company, but I do not think that the service is good.
The other day, I rode for the first time in two years. However, CA is still a pointy woman. There was no male CA there, and I felt uncomfortable in Japan.
It feels like the humbleness of the old days is gone from the point of overtaking JAL.
There are some great CAs, but most CAs can not be reduced.
Since I am a young generation, I lose my Japaneseness in the first place, so I can not help it.
On the other hand, in-flight guidance of this compa...
Really disappointing that as a very tall person they refused me any aisle seat on a long haul flight between the UK and Japan. I will
Not be flying ANA long haul again and will fly JAL next time.
Friends visiting as mother and child also not able to sit together. Priority is given to Japanese cust...
Pretty good experience other than three factors that may have cost them all future patronage from me. They charge extra to pick a seat, otherwise you're assigned middle (even though I reserved seats when I purchased the ticket, I had to pay extra at check in). The attendants do not speak English, wh...
Surprisingly disfunctional operations at Haneda Airport. Flight was delayed and passengers could not check-in due to the change of aircraft on 4/24/2019, but the flight status remained showing on time and passengers could check-in on the screen. Waited over one hours but was given wrong instructions...
I have been using it for about 15 years. Although there is no problem as long as you are interacting with ANA's site, if you interact directly with people on the phone or at the airport, you will not receive enough explanation from the corresponding person, and you will feel mood after the interacti...
I was very impressed with my flight from Vancouver to Tokyo, Haneda Airport on ANA Airlines. The staff were very friendly, the food was very good, and the snacks throughout the flight made it great. My seat was comfortable, I had plenty of legroom and overall it was a pleasant flight. I would recomm...
I took an international flight to Europe, but I felt terrible for a fun trip with the lowest crew.
Since the flight will be long, when I went to the bathroom and stretched out my limbs in a little space at the end, I was told to go back to my seat. If I didn't return immediately, I was sneaking aro...
The suitcase I deposited was damaged and returned.
Get 3000 yen from ANA and send it out for repair by yourself
(2) ANA will take it for repair (however, there is an explanation that it will take time)
Since I was offered two choices, it was a terrible damage that apparently could not be repaire...
Too many promotional emails! Even if you cancel the mail delivery, I will straddle, I want you to make it smooth! If the mail does not stop, we will make the evaluation worse by various SNSs! Don't think of ANA!
There are airplanes of various designs, and I think it is a good airline with a good atmosphere in the airplane.
In October of last year, we used round trip to Itami airport, but service of all of the staff was polite and was very good ^ _ ^ It became good memory! Before, when I was taken care of on a school trip, the smile and service of the flight attendants women was the best!
Thank you very much! Moth
Both the Grand Staff and CA were smiling and polite.
As expected! A nice skyscraper! I like high places!
Do not waste time going here for any queries if you're a passenger - this office is only for corporate visitors.
They just tell you to call the number or go to the office at the airport.
I was a platinum member until a few years ago, but after paying hundreds of thousands a year, I was dissatisfied with the flexibility and handling of the contract. First class is shobo so it's not worth the ride. Almost the same as business.
I am So impressed with the ANA s excellent service.
Everything is great: staffs, food, lounge.
Lounge is clean and has lots of food options.
Shower room is clean and equipped with everything you need.
Food is beautiful and delicious.
All Staffs are polite. I noticed that The ground staffs were ...
The flight attendants and staff were very good, but the Shanghai flight was terrible.
When traveling with 3 family members, only 2 people lined up instead of 3 people lined up due to equipment changes, and next to that, there was another person.
I asked them to line up, but they were refused ...
Does not deseve 5 stars. The seat is smaller than 4 stars airlines I flied before. Only 1 meal for 10 hours flight, usually 2 meals. Blanket is very small and thin. The carbin crews very helpless. English is not good and can not provide an extra water bottle when asked.
I think it is worthwhile to respond to refunds in Corona's response. Even in such situations like Alitalia, it's much better than a devil that takes a cancellation fee! As expected.