I've ordered from Zoro dozens of times. Generally have good service and competitive pricing on both tools and hardware items that we use in steel building construction. However on the last order I was short about 200 screws - I needed and 'thought' I ordered 400 screws but only received 200. I ca...
Haha. Not surprised to read the other 1-star reviews. You need to up your game Zoro. Ordered a drive belt for garden equipment. Apparently, you didn't have it, but instead you just cancel the order and don't email me to tell me. So I'm just sitting here waiting for this thing. You get my big thumbs ...
Ordered six Outdoor table and chair packages and six 4 chair packages in early April. website said "3 day shipping" . Got an email saying it wouldn't ship until May 31st. Ugh! Well into Outdoor season! I waited several weeks and got another email saying it will be shipped June 7th. Ugh! Even worse....
I had an issue with a 12' ladder that I purchase from Zoro where it was delivered with a warped/broken leg likely due to the last mile carrier's handling of the product. When I called their customer service, I was expecting to have to beg/plead/argue with the representative to get a replacement but ...
ordered new motor for my RV Air Conditioner..arrived just a few days later packaged perfectly and exactly as advertised..excellent service thankyou....very happy
Was a mistake ordering thru Zoro. How can you sell an item thats not available and don't know when it will be?
Poor customer service and communication. After waiting several weeks for an order to arrive I called to get an update only to be told that the order canceled and a wre refund would be issued within 6 business days. No notice that the order was canceled. Had I known that they were just going to canc...
Zero customer service from Zoro. I still have not received my order after 10 days. No tracking number has been issued. Zoro refuses to answer their phone. Zoro does not reply to my emails. I am now out over $150 with nothing to show for it! Order #SO22830879
Horrible customer service. They are advertising product that they don't have in stock. What a scam. Don't buy from them. Get your stuff ANYWHERE but Zoro
Don't bother deal with them. Placed an order, 14 days later still nothing and when I inquired, they said they will follow up but it could take up to 5 business days to get an answer. What kind of antiquated system are they using that it takes 5 business days to get an answer? Buy elswhere. Amazon, G...