Whirlpool Belgium NV

3.6 · 82 reviews
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H
Hannah Broucke
Reviews 1
2020-09-18 07:48

We had to wait two weeks for an appointment with a...

We had to wait two weeks for an appointment with a technician who came to see our dishwasher. We stayed at home all day because we didn't know in advance what time the technician would arrive. In the end, nobody came by and they did not let us know. This is a clear sign of extremely unprofessional b...

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R
Ronald Georis
Reviews 1
2020-08-26 03:45

Delighted with our fridge, just that the water col...

Delighted with our fridge, just that the water collection tray has overflowed twice and I hope that will not happen again! The technician who was punctual and polite each time could not find the why .... We will see the future! Purchase in 2018 with a 5-year warranty in order to be quiet so I remain...

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W
Wouter van de Vondel
Reviews 1
2020-08-24 03:48

This is about an induction cooker.

This is about an induction cooker.
The customer service leaves a lot to be desired, very unfriendly people! Call 1st time for an explanation of an error code. Does the gentleman on the phone start explaining that this is not their job and that they can only make arrangements for the technician and ...

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T
tom trappeniers
Reviews 1
2020-08-16 04:52

Built-in Microwave oven bought from Bauknecht (par...

Built-in Microwave oven bought from Bauknecht (part of whirlpool), broke down during warranty, they visited twice. I already indicated that they would better replace the device, because there is a design error, but they did not follow up. The continuation can be guessed: a few months after the expir...

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S
Steven Jongenelen
Reviews 1
2020-08-05 08:06

Service is non-existent. We can write a book about...

Service is non-existent. We can write a book about it but you don't deserve that. You don't even earn a star, but we have to give one, otherwise this review cannot be posted on Google.
It is bad enough that you have to wait almost a week and a half for a technician to pass, but what makes it worse ...

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J
Jess Martinez
Reviews 1
2020-07-22 03:47

Customer service has found my guarantee, arranged ...

Customer service has found my guarantee, arranged the arrival of a technician according to my schedules. The technician contacted me 10 min before coming to my door. He quickly identified the problem and repaired the fault ... My satisfaction is total :)

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S
Stefano Lodi
Reviews 1
2020-07-12 12:28

Customer support is just outrageous. Using the COV...

Customer support is just outrageous. Using the COVID argument for an even worse organization. They've promised us a thousand times to call us back and we never got a single call. They don't communicate, even by text message. Our appointment was changed at the last minute on the same day. They leave ...

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J
Jeff de Marseille
Reviews 1
2020-07-09 18:36

Appointment made by phone on Friday and technician...

Appointment made by phone on Friday and technician available 4 days after. Very friendly technician repair done in less than an hour with an explanation. Very satisfied with the whirlpool after-sales service, both by telephone and on site with the technician. To recommend. Thanks again.

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A
Amine Sayeh
Reviews 1
2020-06-25 09:48

A faulty resistance almost triggered a fire in the...

A faulty resistance almost triggered a fire in the kitchen (I let you imagine the disaster if I did not disconnect the plug and watered the oven in time).
Repair charged at 225 for this resistance, while a microwave NEW oven would cost between 299 and 549 on the net.
After the appointment an...

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N
N B P I
Reviews 1
2020-06-13 16:44

Hypocrites 1st class! Call with simple problem, a ...

Hypocrites 1st class! Call with simple problem, a squeaky dishwasher (2years old), and let them hear it over the phone. "Oh, we've never heard that before, we're sending someone along". Technieker comes 2 weeks later "Oh, that's a very common problem, the crane is a bit stuck, just turn it on and tu...

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T
Tom Brandt
Reviews 1
2020-06-04 04:47

Poor service that I have experienced;

Poor service that I have experienced;
- have to wait 4 months for a technician
- Have to come back a second time, but did not come without letting us know
- Indeed 179 standard for any repair
- Customer service hardly speaks Dutch and has no idea what the schedule is
NEVER BUY WIRLPOOL !!

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J
Jonathan Sougnez-Luyckx
Reviews 1
2020-05-12 07:03

In general, we are satisfied with the Whirpool pro...

In general, we are satisfied with the Whirpool products.
However if a large electro breaks down a technician is sent but only during office hours ... and it seems impossible to bring someone at a specific time on weekends or after 6pm ...

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J
Joris De Weert
Reviews 1
2020-04-17 11:00

Their recovery service is really a farce! They do ...

Their recovery service is really a farce! They do not make any appointments. On the first appointment they did not show up and on the second they were 3 hours (!) Late. And despite a clearly formulated problem in advance, the technician had no spare parts. We've been waiting for weeks for those piec...

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S
Sofie Moons
Reviews 1
2020-03-25 20:29

This is really the worst customer service I have e...

This is really the worst customer service I have ever experienced in my life. I have an oven that is broken the same day. Well, we never had any problems with our other Whirlpool appliances, so I can overlook this. But customer service. HORRIBLE!!! the first time I call, it is simply taken. The seco...

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J
Jolie M.
Reviews 1
2020-03-12 05:53

My oven had broken just during the Corona outbreak...

My oven had broken just during the Corona outbreak. After contacting me I already had an appointment 4 days later. The technician was very pleasant and competent. He repaired my oven while I was working from home. I also really appreciate that a technician had come by even though the Corona outbreak...

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V
V ds
Reviews 1
2020-03-01 16:21

Service leaves a lot to be desired! It takes 5 wee...

Service leaves a lot to be desired! It takes 5 weeks before my washing machine that is still in warranty is repaired, we are a family of 5pers. I myself had to call 5x to finally be told that a technician can finally come by within 2 weeks with the ordered part. He came to see the 14th of March and ...

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G
Geert De Saeger
Reviews 1
2020-02-25 00:44

Terrible after-service. I let a technician for a d...

Terrible after-service. I let a technician for a dishwasher which was broken. Whirlpool could not make a clear appointment. Just a confirmation that the technician during the day would come during working hours. Have been waiting all day. Meanwhile, even redial service to ask if they could be more s...

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E
Esther Mertens
Reviews 1
2020-02-08 08:16

The combi microwave out after 10 months! troublesh...

The combi microwave out after 10 months! troubleshooting on5.11.2018
defective part would be replaced, within 10 days ... still waiting..without the date of repair ... SERVICE AFTER SALE LEAVE TO DESIRE ... item under warranty + paid for prolongation warranty !!!!!!! !!!!

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E
Ed Richard Draye
Reviews 1
2020-01-05 14:35

I bought a washer dryer in December last year ... ...

I bought a washer dryer in December last year ... already broken down in early February ..! Programming card problem, original fault. The store where I bought it puts me in contact with the after-sales service! no flexibility .. I have to be there between 8h and 18h no other way no repair on Saturda...

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