VIA Rail Canada

3.5 · 73 reviews
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A
Antinatalist
Reviews 1
2020-11-27 01:52

Canrailing was one of the best experiences of my l...

Canrailing was one of the best experiences of my life. Especially helpful was leaving your rucksack with a member of staff in a red T shirt, who would then put the rucksack on the train for you, instead of using the left luggage lockers. The Canadian people really made the trip: they were warm, frie...

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Rayan Ahyad
Reviews 1
2020-11-19 19:09

I'm a premier member, been using the train for two...

I'm a premier member, been using the train for two years quite frequently. They leave exactly on time. Any delays usually encountered en route by another passing train or very bad weather conditions. I prefer trains instead of buses although the travel time is very close to similar. There is good pe...

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M
Michelle Aube
Reviews 1
2020-11-10 22:51

Jan 7, 2018, New Brunswick, take the #viarailcanad...

Jan 7, 2018, New Brunswick, take the #viarailcanada train to Montreal and 3 hours notice learn that it no longer works ... a bus instead of the train ... all without compensation! Total disappointment. In addition, this is the second time this has happened to me!

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C
Ciaran Brooks
Reviews 1
2020-11-09 14:57

Went on the flagship 'The Canadian' from Vancouver...

Went on the flagship 'The Canadian' from Vancouver to Toronto, in a sleeper berth. An enjoyable experience overall, though due to massive delays a lot of people were getting cabin fever. There was very little time at any of the scheduled stops. The staff and food were good. Lots of interesting activ...

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bgrenovatio
Reviews 1
2020-10-16 20:04

Via rail ... a love-hate story.

Via rail ... a love-hate story.
Trip Quebec-Mtl:
Friday night economy class, we had a wagon they call (I believe) "the rebirth"; each row has 3 seats wide (2 glued, the central aisle and only one on the other side).
A total comfort, comfortable bucket seat, lots of space, dim lights, big tablet f...

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F
felicia lim
Reviews 1
2020-10-09 07:11

The service crew were really nice. However, the tr...

The service crew were really nice. However, the trains are not reliable. Delays over an hour is really common and you don t get any compensation for any inconvenience. Just a 50% travel credit which is an insult, considering that they are asking us to engage in their services again. No sympathy give...

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jessiekarl jomphe
Reviews 1
2020-08-24 22:10

The service is ok

The service is ok
The new car bench is comfortable
The restoration is passable

But where you lose the most points your Wi-Fi connection is inconceivable in 2016 that your connection is also mediocre ...... so when it just do not offer it

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M
Mingrong Zhao
Reviews 1
2020-08-24 11:04

The custom services staff are very helpful. I call...

The custom services staff are very helpful. I call them ask something about the train trip. He found I actually ordered tickets on wrong day that already past. Better than I found it by myself at the last minute, Phew! They help me change the reservation to the right day for my famiily. I almost rui...

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L
Lynda Rose
Reviews 1
2020-07-28 20:41

Special needs & Accessibility

Special needs & Accessibility
I recently embarked on a short adventure with my mother aboard Via Rail and I cannot express well enough in words what an amazing Team all of these dedicated professionals are. I am a frequent train traveller with Via Rial, but travelling with my mother who's needs are...

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john carr
Reviews 1
2020-07-18 01:53

Went here to try to get a refund following a truly...

Went here to try to get a refund following a truly awful trip on the so-called Ocean Train. Unhelpful, bureaucratic. A meeting took place. A letter was sent in follow-up. I was given a partial refund of 450C$ about 6 weeks after my return to the UK. Administration and management of this sorry organi...

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Jaclyn H
Reviews 1
2020-06-28 10:34

I use Viarail often and I would say about the half...

I use Viarail often and I would say about the half the trips are unpleasant for one reason or another. Please note that the Wifi is completely inadequate for most purposes and the "foward/rear-facing" note on your ticket may be completely meaningless.

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D
DJ Pro
Reviews 1
2020-06-27 16:51

Overall, wonderful experience and would recommend....

Overall, wonderful experience and would recommend. Can only speak to Business Class. Nice lounge at the Montreal Central Station with drinks, apples, and French magazines/newspapers, and the attendant notifies everyone of when to board. On board: spacious seating with free wifi, outlets, and large b...

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K
Kris B
Reviews 1
2020-06-27 01:44

Got assigned the worst seat, it was the emergency ...

Got assigned the worst seat, it was the emergency exit seat, against a wall so it didn't recline at all and there was very little room. WiFi kept cutting out so I couldn't even do my work. The train arrived over 45 minutes late. For half the price I could have taken the greyhound that had better WiF...

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T
T vdM
Reviews 1
2020-06-06 18:26

Directly links to Montreal's underground shopping ...

Directly links to Montreal's underground shopping district, and easily access the subway, busses and US bound trains. VIA staff are helpful. The porter took our luggage hours ahead of departure and ensured it was loaded on our train car for a small tip.

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Penelope Renaud
Reviews 1
2020-06-04 17:29

Train Montreal-Quebec late 1h. Having known I woul...

Train Montreal-Quebec late 1h. Having known I would have taken my car, even with the traffic it would have been shorter.
A manager told me that it happened often. I will never take the train again. In addition to being expensive, it is by no means reliable.

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S
Simon Brazeau
Reviews 1
2020-05-15 09:43

I often take the train to Quebec-Montreal and inad...

I often take the train to Quebec-Montreal and inadvertently tonight I was in the wrong line, I was talking on the phone and missed my train. This is my mistake and I accept it but the employee I spoke to to inform me was extremely stupid, no respect and turns me back with the back of his hand tellin...

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J
Jory Seguin
Reviews 1
2020-04-15 03:38

I have to use VIA fairly often as they have a mono...

I have to use VIA fairly often as they have a monopoly on a lot of transport routes. The prices are definitely way too high for what it is. Wi-fi is essentially unusable, and more often than not the train will experience significant delays, because they prioritize freight trains rather than passenge...

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A
A T
Reviews 1
2020-03-14 06:48

1st time taking the train and they caused $750 dam...

1st time taking the train and they caused $750 damage to my brand new bicycle. I will never trust them again, and you should reconsider trusting them with anything you care about. I've been going back and forth with them for the last 7 weeks and they refuse to take responsibility. Next time, just re...

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G
Gellay Bean
Reviews 1
2020-03-08 14:55

For more than 20 years that I travel very regularl...

For more than 20 years that I travel very regularly with Via Rail, whether passing through the magnificent station of the palace in Quebec or the central station of Montreal, I have always had excellent service in French. Sometimes train delays, but hey, it's not Europe with TGVs, but it's very safe...

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S
Steve Lafreniere
Reviews 1
2020-01-16 19:43

Horrible service experience!

Horrible service experience!

I went to the little corner when this little station was crowded. After 2-3 minutes I came out of the bathroom and to my amazement, I saw the train passed before my eyes.

No message on the intercom to let people know that the train was about to leave. I didn't have...

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R
Raspberry
Reviews 1
2020-01-03 18:24

Went from Toronto to Montreal and back. On the way...

Went from Toronto to Montreal and back. On the way back, made the unfortunate mistake of being in their last wagon (VERY shakey) and got viciously nauseated and had to run to the washroom every half an hour to puke. So if you re someone like me and gets car sick easily, do NOT book yourself on the l...

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