An overall fantastic experience. The website is clean and easy to use. I had a question regarding a loan and the customer service team responded quickly with clear direction.
We're thrilled that so many of you are happy with Vestwell, and hope to continue exceeding your expectations. We put our heart & soul behind what we do. We pride ourselves on doing what's right and doing right by everyone in a highly complex 401k world. Although it's impossible to be perfect, you...
Setting up my plan was incredibly easy, and so far, everything seems to be working great. I like that the platform is easy to navigate, and that the fees are lower than my previous provider. Other than that, I really don't login much!
If I could give 0 stars I would. I have been emailing them for 2 weeks from my yahoo email account and still no response, actually I just get the same email back saying that they will contact me withing 24 hours. Still nothing. I left a message today, I doubt they will call me back. Their costume...
I rarely do reviews, but I saw a negative one on Vestwell, and felt compelled to share my (opposite) experience. I've been using Vestwell for almost a year now and I've found it incredibly easy - very straightforward, my fees seem lower than at my last company, and I can easily go in and make change...
The portal is very easy to use. And cheerful too. Customer service is quick. Overall, I like it so far.
I've really enjoyed working with Vestwell. Their support team is incredibly responsive, I find their portal easy-to-use, and my payroll integrations has cut down on time tremendously. Keep it up Vestwell team!
The worst company ever.
They never responded back
As long as you can do what you need without intervention, the company has some decent, low fee options for balancing your retirement account. But customer service is terrible. Judging from other's experiences, this may be a recent thing. Despite the website assuring that most inquiries are answer...
No response to email inquiry s, this has been incredibly frustrating. Two weeks now no response, sent several emails and left voicemail. awful customer service