Being a salesperson myself for years I was a bit disappointed of the approach and down attitude of the salesperson but I did purchase a bike because I wanted it , don't know If I will go back there , but they should give a good sales formation to their staff it would help a lot and smile , be at lea...
Be careful when you take your cheap bike for small repair amounts, the owner doesn't t like that and may try to break other parts of your bike to convince buying one from his store. I would recommend to go to Canadian Tire for repair if your bike not from his store. If you re spending a lot of $ in...
Very dissatisfied with customer service. I was the last few weeks and the guy was very stupid.
Amazing service. Marc-Antoine and his team went beyond my expectations when buying my fat bike to make sure I was completely satisfied. I highly recommend going there. I have been going for several years to buy various pieces and I have never been disappointed.
Really helpful and knowledgable. Even when they had low stock of the Bike I wanted, they worked really had to get me that bike.
Personalized delivery and friendly manner was really appreciated.
Knowledgable staff! I was interested in two different mountain bikes and Marc took the time to explain the pros and cons between both so the best decision could be made.
Selection of various bikes such as norco. Good service and friendly.
Absolutely the worst. Bought 2 lights and 1 is defective (thats not why im unsatisfied) the other is the EXACT opposite of what i asked for. I wanted 1 front mountable flashlight and 1 rear red light not 2 rear lights! Also got my biked tuned to have my brakes fastened, when they returned my bike my...
Excellent service! Thanks to Antoine who found the problem I was having with my electric bike. He explained well the repairs which were done at a very good price.
I've been a customer for years. Outstanding service every time.
I've been to this bike shop 3 times. First time was to have my rim trued. They told me it was impossible and I needed to buy a rim(special order). 2nd time I bring the rim and ask for a spoke wrench they sell me the wrong one. At the same time the owner/manager says he's gonna sell me his truing sta...
Went in with a badly dented wheel, got some advice, a quick truing and was back riding that day. Always have good timely service from these guys.
Have gone there a few times but after today I will never go back. Went in to change a flat, the guy recommended changing my wheel as well (ok, I bike a lot), get home and the wheel is too big for my bike. Third visit I go to pick up my tires and the guy at the cash is beyond rude to me - I m 100% su...
Very good service. Wide range of high quality products. Most staff are great to deal with and know their stuff.
If you like it to feel like you're bothering the staff when you need help, come here! If you are looking for a face of beef that welcomes you coldly at the opening of the store, come here! Really you will not find better if you love being uncomfortable because the bearded man in his thirties is more...
The owner is a bit "workholic" .... Extremely competent. Impeccable professional ethics. Worthy of the greatest confidence.
Great service, very competent mechanics who listen to their customers. I was really impressed, thank you!
They went above and beyond getting my Norco fatbike back in riding condition. Great service, fair prices and quality workmanship. Will be my go to shop for repairs and tune ups.
Excellent customer service, great mecanics, great people and some sickass deals on bikes and gear. These guys are my favorite for many reasons. They just make your mtb problems so much easier, they're the best, period.
Well equipped bike shop, good variety of bikes and accessories on hand.
Bought my bike here, brought it in later with a problematic back wheel/tire, the team was really helpful in solving the issue. Thanks!
Nice shop with friendly staff and very good prices! Think twice before swinging your business to the online giants...these guys can offer very competitive prices on parts.
Called to know if they have my tire size. They said they do. Once I got there, they don t understand tire numbers and can t help.
If you want to waste your time go there.
Best bike shop in Gatineau if not the entire National Capital region. Always helpful to find parts, install and to take on new challenges. Prices are fair and upfront.
I drive a fat bike and they have parts!
Best bike shop in the area. Only because there s not another one close by.
I dropped off my bike for a quick job: tightening the chain and replacing a tire tube while they re at it. Upon dropping my bike I did not get an expected repair date, I was just told I would get a call back.
A week...
Terrible. Went in for a brake change, chain replacement and fork installation . . Quoted $150, they demanded $250 at pick-up because of all the 'trouble' they had. My bike has never been the same since. Rear wheel squeaking constantly, forks are loose, the tire was even deflated when I got it back...
I bought my Mountain Bike here about a month ago. I took it for an adjustment to the rear derailleur. It turns out the hanger was bent. They fixed it on the spot, and adjusted my brake lever position for me too. Great service!
Pedal change,: Jeremiah service, very nice young man know his business
Highly recommend because the staff is friendly and knowledgeable. Nice new
bigger store location.
I love these guys. NO ego. Very knowledgeable. Will go to great effort to get you the bike you want. Also fast affordable repairs. Recommended.
I came in knowing what bike I wanted. I received quick professional service and they made sure I could try it. They fine tuned everything before I left with it. I love my new Norco Indie 3 XL.
Really good service with my fixi masi thank you very much
Went there on a Friday night to purchase a bike, picked one but was told it was in a box and it would be ready the next day. Went back on Saturday afternoon and after waiting 20 mins, was told they had assembled the wrong bike. Asked if the right one could be ready for Sunday and was told that it ...
Our bike "shop" .... Friendly and knowledgeable staff. We go there for the needs of the whole family.
Little things matter!
Nice bike shop and guy that helped us offered good customer service.
Purchased Road Bike - They forgot to give me the peddles.
Called them 3 times. When I did get a hold of an employee, they told me they would look into it and call me back..I never heard from them agai...
The welcome, the service, everything was exceptional. I could never have asked for more from their entire team. They are magnificent. It is Guaranteed that I will go back for everything about the bikes!
Excellent service. Helpful tips. Lots of passion for what they do!
By far the best selection of bikes in stock in the region. Staff were super-friendly, helpful, and offered useful advice while I test rode a few different mountain bikes before buying one. The bike I bought was set up perfectly. Extremely happy with the new bike!
A service beyond my expectations, because the little "hanger" derailleur of my bike Look to break during a climb to Niagara-on-the-Lake in the middle of the afternoon, and the next morning, the part was already More
Haven't bought more than a tube, but these guys are great. Happy to talk bikes and show you what's new. They also support the OMBA demo days!
This is a small business with the owner working his axx off in the shop 7 days a week, I usually wait for less busy time in the day and prefer to deal with Marc Antoine himself unless I'm just buying nic-nacs...
For good advice, good repair and good bikes, this is a good place to shop. By cons, they are very disorganized. Make sure to keep the paper on which you are their estimated because it does not really method to organize their papers .... you will see. All of the employees with whom I dealt were very ...
Great shop, great service, knowledgeable staff, quality bikes.
Service is not quick even when booking and leaving my bicycle for over a week.
Super staff, nice and helpful EXCEPT the bald dude with a pale brown beard (you have to recognize yourself) I have rarely seen a beast look like, they are looking for the world everywhere if you do not like your job the friend .... It was not my first unpleasant experience with him but it was clearl...
Marc-Antoine really helped me find the tool I needed! Thank you!