Tyrone made the process of purchasing my mustang rspec a great experience. He took the time to explain all the features of the car and answered any questions I had. He also took the time to make a courtesy call a couple of days after delivery to see how the car was going. Also a shout out to Michell...
I bought my new Falcon from Thomson Ford in Parramatta. The sales team, my sales consultant was Ruth, were extremely helpful and patient, not rushing me through like so many other places. Thomson Ford gave me a great trade in on my old car and even did the finance, it couldn t be easier.
I would re...
just spoke with jay in used car finance and could not be more offended. he was easily the rudest person I've ever dealt with. i'll definitely never be dealing with this company again. not only was he rude from the get go but then refused to transfer me to anyone else that might be able to help me.
I purchased Ford Fiesta for my wife after some time we started having some minor problem but just after one year we start having issues with transmission after that car doesn t drive smooth anymore tried with dealer to buy it back they started playing around decided to sell the car and buy any other...
Fantastic service!!!!!!!!!!!!!!!!!!!!
I travelled from Canberra to Thomson Ford, Parramatta to pick up my brand new 2019 Ford Escape as they were able to offer me a much better price than in Canberra.
Steve the manager is very friendly, easygoing, very approachable and no question is a stupid ques...
Great and efficient service.
My sales consultant Sohag Chakraborty was very helpful and thorough when walking me through the cars spec and finer details.
Would certainly recommend his assistance to a friend or family member.
Thank you to the Thomson Ford new car team - quality salespeople and vehicle. Very happy customer!!
I have purchased 2 cars over 5 years. Each time i received great service, no pressure sales. Good followup support post sale. The saleman Rod was very supportive and would highly recommend him.
Just purchased my new Ranger Wildtrak from Thomson Ford, and highly recommend this dealership. This is the 6th vehicle our family has purchased through these guys and we wouldn t go anywhere else, even though we live on the other side of Sydney. Dave, Ian, Tyrone and Simon made everything so easy, w...
Tyrone WAS very helpful and i recommend Thomson ford, if your looking for a new car don't go any ware else.
Hi
I went to Tomson ford Parramatta through a friend of mine .
I was sarprised and impressed with the great team there which I can mentioned for example tow ( Sohag and Tyrone ) .
they gave me an excellent service from the time I sign the contract till I received the car , even after that they an...
Tyrone give us best customer service we ever had from car dealer. I give him 5star rating . So happy with his service. Thanks for everything tyrone
I recently purchased a new ranger through the team at Thomson Ford, everything went smoothly from start to finish great communication and getting approved for finance was quick and easy, would highly recommend calling into see them if you are in the market for a new vehicle they will not disappoint....
The team at Thomson Ford were super professional and knowledgeable about their product.
I had the pleasure of dealing with Tyrone. He was a wonderful bloke to deal and super helpful to myself and my wife in helping us make our purchase.
The finance department were also a stand out! Took their time...
Outstanding service, delivered everything they promised. Would recommend to anyone, Sydney or anywhere in Aus.
Steve and the team are pleasure to deal with!
Couldn't believe the incompetent service from Dean the salesman putting a complementary hold on a car and when I didn't go through their finance and went in to do the sale he sold it to someone else not to mention his less than understanding sales manager talk about lies Dean takes first prize woul...
Beautiful range of quality cars, demonstrators especially worthwhile!!!
James Toohey from used cars sales and Rod Wells from new car sales at Thomson Ford Parramatta are definitely two honest and sincere gentlemen who in addition to being extremely informative and well researched with a depth of knowledge of cars, treated my visits and phone conversations with the upmos...
Tyrone was great to deal with. This is my second car I have purchased from Thomson Ford Parramatta and I would definitely go back. The new Ford escape ST line is amazing. We are very happy with our purchase. Can't fault the car.
Sohag has done an exceptional job, providing us with great advice and walking us through all the feature of the Ranger we were interested in. Sale staff was friendly and helpful. Would buy from them again!
Good employees but a very rude business manager Ms. Shama
My husband and brother in law recently purchased vehicles from Thomson ford and were particularly impressed with the customer service they received from their salesperson Tyrone. Buying a vehicle can be a stressful experience, but Tyrone ensured the entire process went smoothly in a timely manner, g...
I visited Thomson Ford Used Cars over the weekend. I met James who wasn't able to help me with a vehicle in my price range. However I was very impressed with his service and would highly recommend
Very friendly staff the salesman i am purchasing my Ford Ranger from, Tyrone went out of his way far and beyond for me. Buying a car from these guys is very pleasant i had a fun day picking my brand new car as it wasn't stressful Thankyou Tyrone and thanks to Thomson Ford for a Quality given day you...
Very happy with my new Ford Escape purchased from the team at this dealership. Ian and Tyrone were very helpful and made the experience stress free and enjoyable.
Great service and excellent followup by
Mr Rod Wells has always been more than helful ,its been a pleasure dealing with him and the team at Parramatta Ford.
Great customer service by Tyrone. I had a really nice experience and were looked after really well by all staff. Will surely recommend to friends and family. Thanks.
I bought a wild track three weeks ago. The car sales Sohag and the customer service very nice. I recommend the company Thomson ford . Sydneybuilder888 Shane
Exceptional service from the moment I walked in the door.
I bought the new Ranger Wildtrak and I am very happy with the team at Thomson Ford compared to the other dealers I previously visited,Their professionalism is second to none.
So pleased with my purchase, great car would recommend a visit to...
Great service and support from Thompson Ford used cars. Really happy. Fantastic
Top bloke, felt like family. Delivery process was like no other :) happy to say I m a satisfied ford customer.
Great experience here, renowned for being very customer friendly and helpful.
Great and friendly team, was welcomed upon entry and left there with no questions left to ask as they covered everything thoroughly. Their responses were quick and made sure I was able to get my car onto the road ASAP. Cheers Ford Thomson Parramatta!
Well run dealership with passionate car sales staff such as Tyrone who take time explaining about the product and getting to know the customers needs and expectations as opposed to just treating a potential customer like another transaction. Good selection of Ford Mustang vehicles.
Very happy with the service at Thomson Ford. Salesman, Tyrone, was extremely helpful and knowledgeable about the car. He was pleasant to deal with and not pushy. The finance person, Simon, was also friendly. All around a pleasant experience
Tyrone was super easy to deal, got a good deal and loving my new wheels.
Cheers Tyrone and the Team at Thomson Ford!!
Tyrone made my experience in purchasing a new Mustang very satisfying.
He is very knowledgeable about the product and process involved.
I recommend anyone seeing Tyrone to purchase a new vehicle.
All staff at Thomson Ford were very helpful and made you feel important.
Thanks Tyrone.
A pleasure to deal with! Very helpful and friendly!
Thank you very much Ian and Thomson Ford for my Purchase on my Ranger Raptor, reccomend Ian and the team for any future purchases
So my partner has a Ford Focus which has a manufacturing defect in the gear box. Which Thomson ford agreed to fix for free. They serviced the car even charged us to install a new battery which was recommended by them at first place so the issue does not repeat and we agreed on.
In 2 days the car en...
Very happy with the deal and the customer service was very good.
Ian was very helpful with what I needed. Best service from him !
I had a great time here. James Toohey from the Used Car division directed me to a few great cars in my price division, and after a long period checking out other car dealers it was at Thomson that I found the best deal. Props to James for being honest and forthright about the car and its features.
When I purchased the car, I was told that it was start of the journey between Ford and I. Liddle did I know, they sold me faulty car with faulty clutch bad it's been hell of a journey. Every year, service team "fixed" the issue but underlying problem is never fixed. Tried to raise concern with custo...
These guys have the best range of used Mustangs in the country, I spoke to Todd on the phone he ran through the cars with me, I then had a 10 minute conversation on the phone with Jay, Next thing I knew I was driving away in a Cool Modded Mustang. Well done guys best buying experience Ever!
Went into Ford today and was helped by Tyrone, he was really helpful and knew everything about the cars. Amazing customer service, everyone was super nice. Huge thank you to Tyrone!
The most stress less experience I have ever had buying a car. The follow up on items required was very professional and speedy. The salesman Rod was extremely polite and helpful. Would highly recommend. Thanks Leanne
I would like to say very big thanks to Gary in sales and Ian as sales manager
They have done a fantastic job.
I just purchased our company vehicle from them
They have done a very good job.
They also have a very good team at the reception.
Very responsive
Very responsible and respectful
They n...
Really fabulous experience from start to finish dealing with Sales Manager, Ian and other staff upon delivery. Ian is a great listener and picked up within about 5 minutes what the key 'driver's' of the new car purchase were for me. Very few so called 'sales' people can actually do this despite thei...
Poor Customer Service.
Called Amanda from Service Dep on 22/12 at 9am. Wanted to book my Ford Focus in for a repair. The panoramic roof was not opening. She advised me the earliest i could get in was 29/12. She also asked if i wanted my 15,000km service but i just wanted the roof done. Gave her all...
Thank you Tyrone, Steve and Especially Simon Vella in finance You guys are amazing to Deal with and have been extremely helpful through the entire experience!! Highly recommend the Team to anyone!!
The service I got from everyone there was fantastic especially from the salesperson Sohag Chakraborty.
Had great experience at Thomson Ford. Sales person interacting with us was brilliant. Listened to our requirements very attentively and gave us very good understanding of Ford products and offers. Highly recommended.
James at Thompson Ford has been great with answering questions and offering support through our journey of purchasing a new car, thank you!
I put down a deposit for a ford wildtrak and Sohag made the experience so smooth and fun. He was very patient with my questions and request. He was honest with information and is not too pushy. I highly suggest to look for him if you are in the market for a brand new ford car.
Tyrone gave such a great customer service we ever had from any car dealers. Great deals, really happy we went to thomson ford. Highly recommended.
Tyronne was helpful and courteous from beginning to end. Knowledgeable and informative without being pushy.
Phil Bryant
A Big Thank You to Andrew and the guys at Thomson Ford.
James Was really easy to deal with and helpful with any questions that needed answered,he was friendly also organised my ranger for me on his day off,thanks again Thomson ford and James
Rodney and the team at Thomson Ford were great to deal with. Knowledge of there vehicles and options available were top notch.
To be honest it s the 4th Ford I have purchased but the first time that I was being looked after.
Great team and Rod sure knows his Mustangs
Sohag at Thomson Ford Parramatta was excellent !
Right through the process of negotiating the changeover figure to the pickup of my new Everest Sport, his knowledge of the vehicle and calm approach to making a sale was very impressive and made the whole experience easy, even called me a few days la...
Great people, go above and beyond to help you.
Thanks Ian.
Great customer service. Easy and friendly to deal with. Recommend to family and friends.
Great to deal with, helpful friendly staff. Definitely recommend Thomson Ford
So I recently visited Thomson Ford, Parramatta.
Was only going in to start a bidding war to get the best price possible but never made it to all the other dealers. No need. IAN CAI, sales manager at Parramatta is an absolute star. No pushy sales tactics, just the facts. Great product knowledge and ...
Tyrone was a pleasure to deal with. He made the process from start to finish a positive one.
Well I was tasked with the job of helping my mother-in-law find a new car. After some searching our paths led us to Thomson Ford in Parramatta where we were helped by their terrific Salesman Ian Cai who guided us through a Ford Focus that was in the yard. It was a very pleasant experience dealing wi...
Great Customer Service, Would highly recommend. Make sure you hit up Ian at Thomson Ford. Made sure got exactly what I wanted.
The service that Sean provided at Thomson Ford was fantastic. If you are in need of a new or used car this is the dealership for you. Every detail was taken care of before we even asked which made it a smooth as silk process. Will be telling anyone who is looking.
Great quality service, Ian and Simon really did a great job, customer service was a hundred percent and I highly recommend Thomson Ford of youre in the market for a new car.
After visiting a couple of Ford dealers and being less then impressed, we were lucky enough to come across Thomson Ford and connect with Rod in their new car sales department.
From beginning to end Rod was amazing to deal with, he was extremely honest and upfront on what they could or could not d...
Brought a NEW fiesta, great little car, great on fuel,
Servicing not bad.
Recommended
To everyone and especially to Ian Cai at Thomson Ford Parramatta I would like to express my deepest and most heartfelt appreciation for the first class treatment and service to me and my company Colour Connect. It was really appreciated and will always be remembered especially every time I see the n...
Went to a few different ford dealerships prior to Thomson Ford and the service here was superb, purchased here for that very reason.
Sohag was wonderful with answering to all our queries and gave us sound advice and helped us find the car that suited our needs. All in all it has been a very pleasant experience.
A great place to buy a car from. Excellent prices and great service. No pushy salesperson. Very informative and efficiect in what they do. Rod Wells is a true champion.
Shame that on this day and age a dealer would still lie about the price just to get you to come in, probably hoping they can sell you another car. Had a Kuga advertised for a certain amount and had it confirmed over the phone that the model advertised was in fact the right one. However upon visit th...
I had been looking for a car for the last 6 months every weekend. Going to many dealerships in Sydney. Being a female can sometimes be intimidating to understand all the technical terms. My visit to Thomson Ford on this day was around closing time and I only went to have a look at their convertible...
For now it's three star as I only paid deposit and has been difficult to get update on my order. But every time I could get a hold on my rep he was pretty good. May change the review once I get my car.
Went into Thomson Ford (87 Church St Parramatta) last Saturday to look at a Ford Focus. Within a few seconds a helpful lady (forgot her name but she was dressed in black) came out to say hello and find out how she could help us. Totally different experience from all the other car dealers I have visi...
Be very careful to ensure that the contract you sign has all the details asked for as when a item was missing from the car when picked up ( the rear luggage blind) i was told that it was not traded with one, even though it is a standard fitting. Tyrone did his best but Jeff the Sales Manager is unpr...
Avoid new car sales, there are much better dealerships out there, tried to price gouge me big time on a new car with absolute no option for negotiation on their first offer, went literally 10 kilometres to the next ford dealer and saved $3000 without negotiation on the same car! plus accessories ch...
I purchased a raptor today from this dealer ship,which I had to travel over three hours to get,I could have bought one 10 minutes down the road from my local dealer, However after this first prompt reply to my enquiring email,I have nothing but good things to say about my experience,it was a pleasur...
I was there to pick up a new car. They people that I was dealing with were very helpful friendly and knowledgeable
Lets just say without Sara Yusof
In Customer Relations my new car would still not be fixed . With some assistance of Mario also at service helped quickly and promptly. And lets not forget mick from spare parts he tried hard as well to resolve my issue. ..
"But if you have any issues and wanna f...
Very bad customer service. Had to wait 10 minutes at the counter which was empty. People in the office saw I was there but didn't bother to come out, they were chatting and laughing away at their desks. I had to start knocking on doors and yelling out hello before a smug lady came out to serve me. H...
Thomson Ford is a Great dealership with freindly and knowledgeable staff. I went in and enquired about a Ranger Wildtrax. Tyrone took me for a test drive , and went above and beyond to show me in detail all the specs of the ranger and I must say, he knows his stuff. He matched my trade in offer pri...