I had a new hot water heater put in about a year ago. the price was quite high but our old heater had gone out.. there service was quick and fast but quite expensive.
A little over a year later I wanted to check the anode ( combo anode attached to the hot water outlet) and noticed that the entire...
Lonnie from Water Works is an amazing, experienced, professional plumber who is very knowledgeable and took care of our main water valve leakage problem..
Very fast and very friendly, he also explained everything so it was easy to understand... Highly recommended.
All of our interactions with the staff at the waterworks were friendly and informative. They were able to come out much more quickly than I ever expected and got the job done quickly. They were on time and friendly. Their prices seemed on the higher end of the range according to a quick google searc...
My roommate's sump pump quit working Monday the 15th. We found that out about 630 pm. She has an account with The Waterworks. She called and spoke with Lindsey. Lindsey was great. She quoted a price and said the Techs are on overtime and was that alright. She said the Tech would be there in 30...
I just had some work done and everything was great! Very professional all the way around. Anthony did a great job setting everything up and Josh and Nick knocked it out of the park. Very professional and quick! Josh and Nick did great work and very personable! Would definitely recommend to anyone n...
A bad smell in the lower level of my new home prompted me to call these guys in the wee hours of a Sunday morning. By 3:30am the backup of raw sewage that was coming up into my basement was gone...and the disaster was averted! The tech who did the work was nice, sharp and handled the situation very ...
No pressure, no gimmicks, competitive pricing. Friendly sales and tech. Arrived punctually for all appointments and performed install professionally. Answered all questions. Took care of an additional concern I had with my ducts that another potential installer told me he couldn't help me with. Outs...
Very happy with the short wait for service. We were even called a day earlier than scheduled because they had an opening.
Spent $300.00 for them to come out for clogged kitchen sink the put a snake down the drain didn't pull anything out but said it was clear what happened was it ran because we haven't used it to days but once I used it and water built up in the pipe it wouldn't drain tried to call them back out and be...
We used Waterworks to fix an outdoor spigot and install a shutoff valve for the winter to keep the pipe from bursting. The pipe stopped leaking for the Summer and we turned off the valve for the winter. We turned it back on in the Spring and it was burst again. I called to see if getting it repaired...
They charged over $400 for a very simple ubend replacement of about $10 materials. I was in need of an immediate fix and they were prompt so I had to pay the grossly overcharged price. Will not use again.
Company set great expectations and worked really hard to fix our backed up sewer line quickly and get our plumbing working again without flooding our basement any further. Aloune was very much appreciated.
Highly recommend The Waterworks! Our sump pump quit working, with water in our basement on a Sunday night at 9:15pm. After calling the 24/7 help line -- the technician was at our door within the hour. He was professional, knowledgeable and quick to get the new one up and running. The Waterworks made...
Be sure to ask when you schedule what the technician can do on site-they need to have an entire new team to come out to snake a kitchen drain. Quickest $$$ made in 15 minutes to replace a washer. I would use a company with no service fee to come out to access the problem such as Eco Plumbers.
Jea...
The water works team was excellent to deal with. They were knowledgeable, courteous, and did a great job getting out broken hot water heater replaced quickly. I will use them again.
Called because we were pretty certain we had a frozen water line and feared it would break.. Service was prompt but the technician didn't know what to do .He seemed very unsure. He wanted to replace the parts in the faucet which was quite expensive to see if that was the problem. We declined and h...
Fast, friendly and reasonably priced. Waterworks understands what good customer service is and delivers it every time.
Great customer service on the phone and in person. They were able to come within a couple hours that day and were incredibly kind and helpful and of course fixed the problem!
Have used this company several times before and they are always great. Chris C came out to fix an outdoor faucet. He was efficient, personable, and did an excellent job. Highly recommend.
Mick P. came out to my home yesterday and this was the picture AFTER he had left and said he could not find the problem. My complex's maintenance man had come and was able to find 3 different problem areas and even wrote them in pencil on the wall above the pipes. HE COMPLETELY DISREGARDING THIS. Hi...
My "One Stop Shop" for my plumbing needs at my house! Do yourself a favor and make the call....it all will be handled professionally and efficiently! Highly recommend.
We will use waterworks for all our pumping needs. Very professional tech.
This is the second time that we have used Waterworks. Quick and professional. Explained to us the problem in terms we could understand. Explained the pricing as well. While plumbers are expensive (although less than I expected for a burst pipe in a crawlspace), I have confidence these are 1 time exp...
Stating the facts:
1. They were able to get to my home to fix my garbage disposal within an hour - which was awesome.
2. They could not tell me the price on the phone for the replacement - they said it was by the job and there were a few variables to determine price.
3. They charged $215 plus $35...
I called The Waterworks at 11:15 on a Friday night because I had a sewage back up in my basement. They offered to come out immediately, but I opted to have them come out first thing in the morning. Rod was fantastic! He explained everything that he needed to do and the pricing as well. He was so...
We were having some flooding around our downspout drains and they were able to come out and clean them within a couple days. They were very friendly and very professional. They explained everything and answered all of our questions.
My water tank exploded at 4:00 am. I called WaterWorks, and Mick was there within an hour. As a newer home owner, this was the most disastrous and frightening experience I ve ever had. Mick was absolutely amazing as he was exceptionally professional, helpful, and kind. He helped calmly guide me ...
In my opinion, Waterworks does terrible terrible work. I have had water coming into my home during heavy rain for the last two years. I finally found out from a neighbor, that Waterworks was the company that did the repair/replacement of the water line a month before i moved in. I tried calling th...
They did a good job, but are AWFULLY expensive. I think that even on a Saturday, it's just not right for a 20 minute job to cost $247. I'm likely to look for a more affordable plumber in the future.
I have used waterworks about six or seven times now and they are truly outstanding! From prompt visits to friendly service to really making sure the problem is fixed. I really can t say enough good things about this company!
Q was very helpful and also saved me money by mentioning that my Moen kitchen sink faucet had a lifetime warranty. The free part is on order! Thanks again.
Jason and The Waterworks/comfortworks team was professional, on time Wore a mask and booties respected all Social distancing and FIXED OUR PROBLEM. Jason was polite and thorough and we will definitely recommend this company to friends and family! Thanks for a job well done. Lynn D
Friendly, professional, great to work with and timely.
Very courteous serviceman prompt,and finished quickly.
I am very pleased with Waterworks! I have used them a few times ( on a rehab), they have always sent out knowledgeable and polite workers all at a good price. I would recommend them to anyone!!!
We would never use these people again! A simple job of changing the water filters and a sink cartridge became an ordeal. BUT the real creepy thing is that they wanted my credit card number, before the job was finished--this is a real heads up. More than a week of leaking faucet they call and say ...
Wow, what great experience.
When I called I was quickly scheduled for the next morning to accommodate my schedule. I received a confirmation call the morning of to relay the expected time of Dan's arrival. Dan arrived on time . Dan was very attentive in listening to my concerns and went about hius ...
I will definitely be calling waterworks (comfortworks) again for any issues I have! My thermostat went blank and I just called the first company that came up on google. Unfortunately, not every technician is an honest person. I was scammed by another company into almost buying an entire new air han...
Our hot water tank started leaking and needed replaced. We called The Waterworks and Ryan Williams and Mitch Graham came to our home to install the new tank for us, they were both amazing. The work was done quickly and efficiently, they were very nice, polite young men and the new tank install look...
The young man who came out twice to conduct test with the camera and smoke to examine the pipes, water lines, and stacks did a great job. He reviewed the videos with me in detail. One of my two stacks needs to be replaced; however, it would only resolve some of my problems he could not resolve oth...
Had plumber from water works come to fix a drain backing up into bathroom sink. He put a snake down drain line didn't pull anything out but put hose down saying it was now clear ok so when we hook everything backup and attempt to use sink the drain again backs up...clogged. Just like it was when we...
Called for info and had our problems solved in less than 2 hours. Professional with all appropriate PPE and safety precautions. Cleared our drains and fixed a garbage disposal that had been incorrectly installed by a contractor. He had the needed part on hand and did efficient, effective work. Will...
This company was very quick to come out and look at my water heaters when we were not getting hot water and noticed an error indicator light was on. We have a tandom Gas and Electric system like many newer MI Homes. The worker was very polite and couteous, and unfortunately not very knowledgeable ...
We have used Waterworks twice after a recommendation from a colleague and friends. We were not disappointed. I made a call about a stopped up kitchen sink in the morning and there was someone at my house in less than 1.5 hours. The guy who came was very nice and explained what he was doing and told ...
I came home from a weekend away to several inches of water in the basement but couldn't tell if it was the storm sewer backing up or my sump pump gone dead. It was both. WW sent a hybrid tech who could do both, Chris A. He definitely knew what he was doing and he even showed up early! And he also ...
I have continued to use The Waterworks over the past few years based on three things which I value; professionalism, quality work, and responsiveness. I also find the pricing to be fair as well. If needed, I wont hesitate to call The Waterworks again.
WOW what a BAD experience!!!!
I have a water heater problem so I called this company on 6/22/2018. they said the service called would cost $60.00. when the technician came to my home he said to diagnose the problem it will cost $98.00. He told me the vacuum switch is bad and there are no parts avai...
I had a pinhole leak in one of my basement pipes, thankfully not in a wall. I called waterworks and got service within an hour. There was still a service window of 4hrs, but the technician got there within an hour. Great, fast, and friendly service! Thank you! and thanks Jim! 12/5/17
I had the Waterworks out to inspect and repair a leaking shower. The tech Arthur was professional, quick and knowledgeable. He got the problem diagnosed and fixed quickly. I was very pleased with the service and the quality of the work. Will definitely use them in the future for any plumbing issues.
The main water line running into my house broke. I had a sump pump that ran non-stop and no water pressure. My neighbor recommended The Waterworks.
A gentleman came to my house. He looked at the massive hole I dug to reveal the problem, asked where the water shut -off valve was, and scribbled som...
Great customer service...our technician was professional and friendly, arrived at the scheduled time ....told us the cost up front...informed us of the online coupons that were available...defenitly would recommend to everyone to use waterworks.
Disappointed. 0/5 star, Not dependable. No show
I had an appt. From 5-9pm. I called 48 hr ago.
So I got called at 9pm and was offered someone to come out in 20 min. They couldn't tell me how long the job would take-standard problem. Their reasoning was because of all the rain recently they've ...
Ultimately The Waterworks were not able to help us - we wanted to run a gas line to our kitchen and it's just not possible without tearing up floors and we didn't want to do that. But the people they sent out to help us figure out some way to do it were great. Knowledgeable, professional, on-time, h...
Waterworks technicians and their customer service staff always do a great job.
I called to see how much it runs for a technician to come out and give an estimate. Their phone rep stated they don't give out their prices and transferred me to a manager. She also said "if a technician comes out and doesn't fix anything, you wouldn't be charged." To which I replied, "so your servi...
I had a gas lead in the house with numerous problems listed before the gas company would turn the gas back on. When I called they booked me for an appt. the next day between noon and 4. I called at 2:30 because I wanted to check the arrival time and needed to get back to work by 4. Shawn showed u...
Our sump quit working 12/24/15. We called them out urgently as we were going out of town 12/26. They sent out a dufus who put in a new sump but could not get the lid on. All for $2200. We could hear the sump from our bedroom and it seemed to run all the time. We called the dufus back out and he said...
Great technician came to my home and did the repair quickly and economically. Great company, I will call when I need them again.
I had a problem with water leaking into the basement from a 1st floor bathroom, probably the shower. I had called another company 2 days earlier but, sadly, they did not show up at all when they were supposed to. So, I called The Waterworks and expected to wait a day (or more) for an appointment....
I ve had their tech John out twice to my house. Once for an emergency and once to ease our concerns about a potential issue. He was very professional and knowledgable both times. Plumbing issues are the worst, and having a knowledgeable and empathetic plumber makes the experience much more bearab...
Awesome customer service and quick repair. We had a leak coming from our dining room light fixture in the ceiling and were so freaked out by what was happening. I called Waterworks in the morning and within a few hours Evan arrived and I could not be happier with the service he provided. He was frie...
Terrible customer service. Had a toilet replaced and asked for the seat to be left. I have called 5 times and told the tech will drop off the part when he's in the area. I guess he hasn't had a job any where near the busiest inter-change in Columbus (Sawmill & 270) and their shop is only 15 minutes ...
I had to reschedule my first appointment because they did not show up in the 9am to 1pm time frame I was given. We rescheduled for the next day and they showed up at 9am. I had them replace my hot water tank and run a water line to my ice maker in the new refrigerator. Both gentlemen were very po...
Renovating a duplex & had them out for a minor issue my contractor could not address. Fantastic prompt service, fair price, satisfied all around. Dale was the technician who came out - ask for Dale if you get the opportunity.
Rob was a consummate professional. He was right on time and did an excellent job completing two jobs for us. He was very friendly and helpful in explaining the work that he was doing. Highly recommend this company and Rob!
We had several small problems and Matt took care of all of them promptly and professionally, and at a more reasonable price than we had expected. We have used Waterworks several times and have always been happy with them.
I had a Waterworks employee out to my house on a Wednesday, two and a half weeks ago to gather information so that I could be given an estimate. He was very professional and my husband and I were very happy. We had many questions and were looking for suggestions. He was knowledgeable and a very go...
I had a plumbing issue where water was leaking into my basement from the kitchen. The kitchen faucet lost its seals and the basket in the sink lost its seal, so it was leaking from two places. I called a plumber from the Blue Pages because I am a Christian. That plumber did not show up. I called Wat...
We had a new countertop installed which required plumbing to be disconnected and reconnected. Our garbage disposal was 19 years old so we proactively replaced that, too. We needed a new expansion tank for our hot water heater and a repair for one of our toilets. Bradley took care of everything fo...
I just finished up somewhat of a nightmare situation shortly after moving into our house. Waterworks was a real pleasure to work with. I truly felt as if they had my best interest in mind and made decisions that resolved the issue in the least expensive way. Due to the scope of the project I had a n...
We had a wonderful technician out today! Rodney was so polite and friendly! He also, was efficient and effective! Hopefully we won t have more issues with this old house; however, if we do, we will request Rodney!
A great experience. I always use Waterworks. Techs are professional and friendly.
Plumbing problems are always emergencies, and Waterworks managed to get someone out the same day. It was late in the evening, but the technician was friendly, polite, cheerful and efficient. I could not have asked for better service, and their price was very similar to other companies that we have u...
A good experience. The estimator, Terry, was able to tell me what a full reconstruction under current building codes would cost and also what I did NOT need to do to meet requirements for my home that was built under lesser standards.
Jim B. of Columbus
My house had a leaky pipe, I tried but couldn't fix it. I called and they had Mark come out in the middle of the night. Mark was as professional as they come. Absolutely would recommend him. Not only fixed it but advised how to prevent it from happening again.
We had a completely clogged sewer line on a rainy weekday evening. Jose came out at 8PM, had to run the line 5 times to clear it, then put the camera through it to make sure it was clean. He ran the line one more time when he saw a spot he didn't like. He cleaned the place up great and was very ...
I used Waterworks to replace my sewer line, install a sump pump and roughs ins for a bathroom, and wet bar in my basement. The sales person was very professional during the bid process and gave us a good price for the work. The sales person was also honest about the urgency of some of the work whic...
Very friendly and helpful. $60 trio charge. Options offered. Same day service was great! Evan was great.
Unfortunately, we had a sump pump issue late in the evening and needed a quick response before this became a problem. I was highly impressed with the plumber's response time and professionalism. Additionally, my interaction with the office staff has been positive as they have been very responsive ...
We discovered a leak in the hallway of our condo building at 2pm on a Friday, and after much investigation, our management company was unable to locate the source of the leak. We called multiple plumbing companies and Waterworks was the only company that was willing/able to send a tech on a Friday a...
Timely response, but expensive. I've been having a few issues at a rental property lately, most of which they fixed. Most recently, however, I was charged $200 for the plumber to come out and tell me that my broken valve stem is old, corroded and will not budge. This much I knew from trying to remov...
I could not have googled a nicer company with the Best Customer Service and professional tech!! Ease of doing excellent business!!
I have used this company for various plumbing jobs! This visit involved installing a new sink disposal! Matt was prompt/friendly/ professional with his work including cleanup after completing the installation! I highly recommend this company!
Talking to a real live person for my appointment was great! Plumber was friendly, fast, professional, knowledgeable, courteous!
These guys come about once every year or so for drain maintenance. We have a LOT of roots that get into the drain, which can definitely cause some problems.
There was a situation where the first go-round wasn't quite sufficient, which caused some issues, but they took care of it, quickly and profes...
Had my water heater replaced and 2 faucets replaced. Professional and knowledgeable. Everything works great now!
Ryan & Sheri, from the Waterworks did an excellent job of identifying the root cause of the water leak and made a fix right away, though temporary, to stop the leak. They were very professional throughout the time they were here, right from the time they entered.
We had a new water heater put in by Chris the technician. He arrived, told us what we needed, gave us the estimate and put the new water heater in. He also cleaned up everything and didn't leave a mess; I appreciated that. Chris is a nice young man, a professional and very pleasant. Will call Th...
I was charged $247 for a technician to put a small hole in the ceiling of my garage. I requested weekend service, so I understand that the service fee might be more expensive (in this case, $100), but an additional $147 for the 5 minutes it took him to make the hole, and not clearly articulate the p...
Quick service that you can count on. I ve used them a couple of times and will continue to!
I had a plumbing emergency at noon on Thanksgiving, and Waterworks was at the property within an hour. The city actually hit the main sewer stack when laying new cable lines, and Waterworks identified the problem. Another crew came out at 9:00 am the following morning and confirmed the issue. ...
I feel sure that Jose and Aloune will not want to see our 82 year old pipes ever again. Two full days of labor and they got it right. The price was not terrifying as one might think having to break through three rooms of plaster in order to get to those rusty pipes. This is our company from now on...