They are ok. My biggest complaint is that they mail out your mortgage payment late every month. For example, its September 25 and my mortgage payment is due October 1st. Wheres my bill? I called. It was supposedly sent out on the 10th. Highly unlikely. So here I am at 4am writing out a check to sen...
Their website is glitchy at times, they keep paying our homeowners insurance late. I have to call every year to tell them to pay our insurance and this is not my job. They are nice and polite on the phone, but it takes multiple calls and transfers to get anything accomplished. If I have to cal...
Was very easy to work with. We need to close on a certain day due to out of town sellers. They made sure it happened. Good company.
Hands down the worst mortgage company ever. Brian Olson was the loan rep for the person buying our house. We turned in a contract in Nov before thanksgiving and was asked for an extentsion in Dec. due to a "miscommunication" between Brian and some other rep that works there. 4 deadlines later here w...
If you are looking for a quick turn around this is not the company for you. Although they were very upfront about a 45 day closing. It was still disappointing especially when we are asked to turn in documents that was a RIGHT NOW approach. Which we did in a very timely manner but that was not recipr...
Switched to Servion in April 2019 and all has been GREAT - unless you happen to get a call from them. The "customer service" I received was rude and unprofessional, and I actually got hung up on by Theresa when I was asking a question about my mortgage. I called back to speak with a supervisor and, ...
I went in the refi and get a lower interest rate. Loan officer and processor were great! Definitely recommend Servion
This company's customer service has been a joke from the beginning of our loan process. I have had two previous mortgages alone in my name from other mortgage companies. This is the first time I am doing it with this company and I am doing a mutual mortgage loan. From the beginning, we have been s...
every one one was great to work with had great experience in the closing, help with understand my questions.
Worst experience with this company. Every month our mortgage is a different number and the due date is months behind and they try to make you pay a late fee even though it's their computer error. If you try for weeks you'll eventually get someone on the phone who will promise it will be fixed by ...