I'm on my first bus trip and the bus I'm on sucks. There is no phone charges some of the seats the backs won't adjust, others the padding is worn out from people sitting on them. 2 of the tv's don't work and the bus is just worn out. How ever Joann our bus driver. was great.
Literally the worst bus service ever. I asked to get off at a different stop which would be easier for my ride to pick me up at and the driver said that "he had no need to go to that stop" just because my ticket didn't say that I'm getting off at said stop. I will never ride with Susquehanna ever ag...
There was no way for me to get my ticket will call without buying a more expensive ticket. The cashier was rude.
The staff is decent, however I dislike how the buses have no charging areas for you to charge your electronics and the Wifi on the buses also sucks.
we were rushed off the bus,the driver knew my daughter had surgery on her foot it was obvious.. i had my son in my arms,which i should not hold due to injury on my back, my 2 year old just got out of the hospital for a seizure. he still had his hospital band on.
the driver quickly rushed us off, r...
HORRIBLE CUSTOMER SERVICE AND HIGH PRICES! Not every experience is bad, and some drivers are very friendly. However, I've received horrendous customer service from all levels of the company. They have rude people working at all levels of the company: phone operators, ticket salespeople, the drivers...
I have never had any problems from staff or customers like myself, wish it could run more often.
I took a bus ride on Susquehanna Trailways on August 17th 2019 from Mansfield PA to Harrisburg PA. The bus driver was very very nice. He was a good driver and very polite. I had a really nice ride on Susquehanna Trailways thanks!!
I recently took Susquehanna trailways from Port Auth. NYC. Before even getting on the bus, a young gentleman showed his paper ticket to the driver. He immediately started yelling at the man telling him he had the wrong bus. And why didn't he read his ticket? His bus was right next to it. The man wa...
I bought a round trip ticket online but was not able to use the return ticket and they would NOT re-schedule my trip to another day. BAD CUSTOMER SERVICE!!!!! If you have a choice to go to Hazleton, do not take this bus!!!!!! They don't have sympathy to their customer, there's always plenty of room...
I took a bus from Williamsport to Philadelphia and we stopped here. Restrooms were clean and there were vending machines. I wasn't there long it was perfectly adequate. It is small but it's attractive. Would not mind using it again
Buy a bus ticket foe Fullington there. Nice modern place
Been using this bus for years now I absolutely love the staff. I think the prices are reasonable. The buses are usually clean. I honestly have no complaints maybe except I'd love to see outlets on the buses so they customers can charge their devices.
Recently rendered aid to us on Easter Sunday morning no less to keep us on the road and on time. God was with us today. And we are forever grateful. Thank you isn't enough.
Frequently late busses, bad prices, atrocious customer service. As many other stated, their buses are never close to full and their business policies and phone manners are rude and severely questionable. I was repeatedly spoken down to on the phone by a gentleman before I demanded to speak to a dif...
NEVER EVER AGAIN !!!
The bus had a breakdown during the ride to NYC, this could have been prevented if the bus driver would have checked the bus before he started driving. We had to wait multiple hours for a replacement bus. During this waiting period the staff did not give us any information and t...
Terrible customer service. They are rude and talk down to you. They keep you on hold for a long time. The bus was very late and the driver didn't accept my ticket just because it wasn't printed out. I had my receipt printed out. When I was told that they don't accept tickets on the phone I went to t...
Service is generally reliable and staff are informative, if not a little terse. Seems to be the only option to get out of Williamsport.
As an advisor of the NJHS, my co-advisor and I have used Susquehanna Trailways for the past 11 years for our annual trip to Washington D.C. They are the easiest company to work with when planning such a one day trip. The drivers are courteous and the scheduler was polite and helpful. Thank you Susqu...
I m giving this company two stars, because I got to my destination in one piece, at least physically. Mentally and emotionally I have to brace for this horrific trip every time I need to come home to Pennsylvania from NYC. There are no trains near my hometown and no other buses ONLY this one. It tak...
Driver was good ,waiting two hours in Atlantic City for a flat tire to be changed was unavoidable but the bus company could have or should have given us a small token back towards our next trip.
Gave only 4 stars because although the bus service is great, they always have expired soda at the vending machine outside
Paid $100 for a round trip ticket. On my return ride was taken half way and then told my ticket was in the wrong form and told a correct ticket was $10. I had no money. They refused to accept payment over the phone or online from a family member. Was told I would be stranded in an unfamiliar town wh...
The ride was nice and the driver was professional new his routine and was respectful, friendly staff.
Bus ticket is expensive and you will likely arrive late. Only advantage is that you can ride the bus as a very last minute decision because you are able to pay the bus driver to get on.