My wife and I were completely taken advantage of by this company. I have never posted a negative review like this before because I hate to impact anyone's livelihood, but I don't want anyone to be ripped off like we were. Do not trust anything you see on their website. Do not assume they are acting ...
We love the product, stairs turned out amazing. The issue is that we have requested a replacement post because it was an inch shorter than it should be. The difficult part in providing this review is up to that point the service and support had been really good(especially considering the fact that t...
I am not one to write reviews, however I feel compelled, as I have never experienced such poor customer service. After placing our original order, they contacted us to clarify a few things. At that point they should have caught issues / inconsistencies with our order, as somehow a portion of our ord...
I ordered materials for a cable railing. I was sent one incorrect piece, a stair post. I notified stair supplies as soon as I received the wrong rail post.They agreed it was incorrect and provided a return authorization that i had to pay shipping on. I had to alter my installation plans to work out...
My business is a vendor for Stair Supplies / Viewrail. They are excellent to deal with and have a very solid company culture.
They failed to send the correct number of parts, yet charged for a "Extra Component Kit". When I reached out to let them know there was a mistake they quickly sent me an 'invoice' (at no charge, just to show the new parts). I received no call nor email to apologize, but I figured it was ok since the...
Great company, dedicated to serving their customers!
Do not purchase from this company! They ll more than likely mess up your order with how poorly this place is ran. Stair Supplies is terrible to its employees, forcing them to work excessive overtime, withholding pay, inadequate training, unstable management decisions, and not to mention severe favor...