I was treated very courteously and even though I was a walk-in the wait time was short. The staff member that assisted me gave me some really good advice and was super helpful in correcting an error. Thank you!!
They website had most information. But I hated when I called and it said nobody was available call back later and hung up. Its impossible to get a hold of them.
I brought in all the proper paper work for a direct deposit check change for my mother who could not make it there. And a month later still no direct deposit has been made to her banking account. Who dropped the ball?
It takes way to long and the seating is ridiculous :(
Very kind people that work there. Wait time isn't that bad. Do not take children.
I initially went to the downtown location. WRONG CHOICE! I had already waited 1 hour and still had 13 ahead of me. So, I chose this location. AMAZING CHOICE! I got there about 8:50 a.m., and left by 9:20. It is a lot calmer office and they called numbers on faster and more regular intervals. Went to...
Quick and painless. In at 8:55am just before they opened. I needed to change my name, and had no appointment. I was out in less than 45 minutes!
I don't understand how there could be so many reviews saying the wait time was minimal, or even reasonable. That was certainly not my experience.
In my first attempt to speak with someone I waited for over 30 minutes before overhearing someone else talk about her wait time of nearly two hours. ...
So beware that you need an ID for a NEWBORN. And the birth certificate does not count. I sent an application through the mail and they sent it back with a denial and didn't say why it was denied. I go to this office and that's when the guy asked for my infant's ID. He tells me I need a medical recor...
I phone the South Jordan office to find out about a new s s card. They were very helpful and gave great directions and other information. It is too bad that he didn't mention that they closed at noon! We go there at 12:30 and the guard came out to let us know they were closed. A wasted trip.
Yes, social security administration computers have a lot of glitches, so they say! But I feel very differently about the so many glitches they have. I wouldn't say all there employees are ignorant, but they do have a small few that I have met with,. That small few, turned out to be the dirtiest most...
The place was packed at 11am. Its old and smelly. 30 chairs and 40 people, no thanks!!
Everyone has been fast and friendly. The security guard was amazing, he so helpful.
They're very kind I never wait more then 30 minutes when I need something from there.
I talked to the case worker for my disabled daughter's case over the phone on Tuesday, he tells me come in tomorrow at 1:30pm. I show up and the office is closed but I caught a worker outside smoking and she would tell him I was there. 20 minutes later, he came out and told me he had said tomorrow. ...
Everyone with less than 5 star reviews pretty much called which is pointless, they can't help you over the phone or they had to wait to long. Cry babies. personally had a great experience. Takes alot of patience to be an employee at this building from the people ive seen.
A little wait but when I met with the employee he was extremely helpful, checking on another matter. Would that all government employees were as helpful!
People at this office are very kind and efficient. Fast service, very clear. Thank you for making my experience a really good one!
Got married went to change my name was waiting like 5 minutes in and out it was great
I went to the SLC SSA office earlier this week but there was some sort of incident and the police were there. I decided I might like to go to a smaller office. I arrived at the South Jordan office fifteen minutes before they opened and was about sixth in line. The security guard was kind enough to l...
I was dreading going to the social security office to get my name changed but Officer Caddy made my day. He is so kind and helpful
I went right at 9am when they opened. About 30 other people had the same idea (which wasn t too bad. It could ve been a lot more people). I waited 50 minutes until they saw me, turned in documents for a name change on my SS card and it only took about 5 minutes (it helped that I came with my marriag...
This is ridiculous! When you call a government agency, and they try to force a "survey" on you, Is this another run around or are we being forced to listen to commercials from our government? After completing the survey you are instructed to call another number. Why does this have to be such a circ...
My Social Security retirement benefits were suspended because the Social Security Administration doesn t have a sufficient character limit for my address. Really. I have received numerous letters & notifications from SSA even though Dr. (Drive) was eliminated from the address. In fact, the notice...
The GUARD there was kind and helped get through the process easily by providing the documents that I needed and I was called up in 5 minutes when I was there at 3:30 pm. They handled it quickly. I was satisfied.
Really really poor services people not friendly at all and really rude. I called to ask about the Social Security Card for my parents waiting in the line very longer time and when the representative answered the phone no greeting or anything. She doesn't answer the right question and even hang up th...
Lucky me! I met very kind officer. She is so nice, fast and patient. As long you follow the rules, fill the form, and bring all documents.
We arrived at 12:10pm and we walked out the door at 12:22pm. We drive out here from Tooele county because it is so efficient.
terrible office.we had questions to ask and wanted to schedule an appointment and the lady on the phone was very rude and said they don't schedule appointments that we needed to just come by and hope they have time to see us. Also, there was a mistake on our SSI made by an employee we have been tryi...
If you arrive between 8:30 and 9:00 a.m. you wont be waiting all day like other offices I have been to. They are friendly and helpful!
Wait time was 45 minutes. Not bad. A week to get my new card. Not bad. THE WRONG FREAKING NAME ON MY CARD?! REALLY?! I don't trust this place for a second chance at changing my legal name, as stated on the application and court documents. #wasteoftimeandgas
It was a great experience going here. The guard was very kind and friendly. The staff who facilitated my application was very accomodating and explained everything well. I just don't remember his name well, maybe it was Aaron or Eric. Anyway, it was very pleasant overall.
It is nothing but sales and scams at this phone number.
called to resolve my dad's disability they just hang up on me after they just took all the information.
So I came in last week about my benefits. I was never notified I needed to submit any documentation. In fact when I came in and specially asked about submiting that specific document. I was notified I no longer needed to.
Received a letter in the mail. Stating due to not submitting the previous spe...
I applied for retirement benefits online. That went well. But, the next day, I decided I wanted to change one of my choices and could not make the change online. And I had some questions.
So, I went into the SSA Office in South Jordan not expecting much but was pleasantly surprised. Had to wait...
The bold guy with the glasses at window D hates his job.
What's the biggest lie in the English language? "I'm from the government. I'm here to help you." I'd waited 45 minutes on hold and when it was "my turn" they couldn't help me over the phone so I made an appointment to meet with them. I researched my issue on my own and figured it out. Out of ...
Really fast and polite especially the Guard was awesome!!!
The open hours sign on window shows different times for business hours. That needs to be updated.
I am impressed! I had planned for a 2-hr wait here, for my SSC service, but I was out o door in 15 min. Arrived at 8:55 am, checked in and waited for less than 10 min before my number was called. The staff was friendly and efficient.
I just had one of the most delightful and helpful interactions I have ever had with a government employee. When we came with a new work authorization card and asked for a social security card, we met with David at the South Jordan office. He processed the application and said we could return tomorro...
This office was must faster then the salt lake location. The security officer was very friendly and the lady who assisted me in my name change was very quick, happy and funny . .
I walked into the office and the security guard immediately started explaining the procedure to me. I appreciate him explaining in detail. Highlighting the sections I needed to know so I can get my son's Soc sec card. He pointed me in the right direction!!! I am waiting for my # To be called a I got...
If you expect the wait time at any government agency to be less than 30 minutes, then you have unreasonable expectations.
I was there a little past open time and there was already about 20 people ahead of me; however, my wait time was about 15-20 minutes probably because of the type of service I ...
Upon arriving my wife and I were promptly assisted by the wonderful Mr. Caddy, a security guard at the front desk. It's not every day you meet someone so full of life, he really made the rest of our day. We were in and out with the same last name in about 25 minutes, but seriously, please make sure ...
I don't have a problem with this office but SSA in general. It is a bureaucratic nightmare applying for SSDI, We are forced to pay into the system yet have to wait years to get a hearing. People with missing limbs are denied yet someone who has a hangnail is given full benefits. It's frustr...
The security guard is super friendly and helpful! :)
Seriously amazing humans work here. They answer fast, they know what they're doing. And the one time someone didn't, they didn't hesitate to get help from a supervisor and did so very professionally
Line didn't take too long here, and the clerk was fairly nice and courteous.
Very judgmental about my son pete he disabled and still tried to work he reported everything then 5months later some lady called asking him how much he was making and it was 44bucks a weak then she said he made to much u believe that
That is A MIzzily 176a month they just seem to WANNA make it wors...
Went on a Thursday at 11:30am and was in and out in about 20 minutes!
I have come to expect and know that the Government is pretty bad at organization, systems, process, and overall ability to maximize and run any business - AND, this office and system takes that cake as absolutely terrible. To me, I do not mind having to jump through a few hoops and abide by the "ru...
I Was there today and of course I had an appointment at 130 I thought it was pretty fast if you do have an appointment..not many seats for all the ppl that do come in that office.
This place is slow and inefficient. It s run by the government so what do you expect? Well I can tell you what to expect. You will be here for 2 hours waiting to see someone!
I adopted a child and needed a new ss card for him, after waiting for over an hour I gave them all the pertinent information and she proceeds to tell me her computer had a glitch and she would put the info in later. I called back after a month to find out where the ss card was and they said they des...
Holey crap. This place was ACTUALLY great. The wait time was minimal, the people are friendly, the gaurd especially.
Honestly, not what i expected....
My experience with this office was excellent! The representative, Brian, was very helpful, knowledgeable, and courteous. Thank you for a job well done!
My boyfriend has gone in there at least 10 times to resolve an issue and they always lose his papers. It's ridiculous that he has to keep going in there over a mistake that they made over not filing the correct paperwork. He has been dealing with this issue for a couple of years and they keep tellin...
I think this office was incredibly fast and to the point! I really enjoyed my visit and will always make this location the office I go to for now on. I thought Will Caddy the security guard up front was so nice, kind and extremely helpful! This office is lucky to have him as their guard! I highly re...
I just spoke to Shawn at this office as a last ditch effort to get my Mother's Death Underpayment for a payment the bank sent back after she died, but she was entitled to. Shawn was a breath of fresh air and was extremely helpful. Though it has been a year since we originally contacted the Provo f...
What a joke. The place looked like a welfare office, and we waited here longer, than I have waited at some motor vehicle registries!!! Also they need more locations for this growing area.
I just hung up the phone with the Social Security Office main number and realized I forgot to ask a question. Since the hold time was very long, I decided to call my local branch instead. I had no hold time and spoke with a friendly and knowledgeable man who gave me the answer I needed quickly and...
I spoke to a guy trying to help a lady get some questions for her medicare and he HUNG UP ON ME! I waited for 50 minutes. 50 MINUTES! I'm now bound and determined to help this individual lose their job! What a Jerk!
Usually very helpful and knowledgeable. I called in with a simple question, today, and the guy s accent was so thick that I couldn t understand a word he said in his completely unfriendly tone. Was actually afraid that the phones had somehow been hacked by Indian scammers.
The people that work here hate their jobs, lives and family. They are SOOO RUDE AND SLOW. A quadriplegic could get something done faster than these people. Never talked to such a negative staff anywhere in my life. Even McDonald's workers ask how your day is!
There is not much parking available, but it is free.
The wait times are often 1-2 hours
Most of the time the office does not even have enough seats for the people waiting (a lot of whom are disabled and older). If you get a seat they are tightly squeezed together so you are touching shoulders ...
The lines are long average wait time 1 hour 15 minutes
Great friendly professional service. Dawn was fantastic I will be back
G
Went into Social Security office today to get help with Medicare stuff. Got there around noon. Wait was only 10 minutes. Assigned to Mrs. Webber. Very professional, friendly, but most of all very helpful! Good job SSA!
People are extremely rude and disrespectful super long wait times, they hang up on you or fail to answer the phone and just all around unprofessional 0/10.
Excellent attention, security guides us being very friendly
I was on hold with them for almost 15 minutes, then got disconnected. So I call back and am on hold for 20 minutes, at which time I get a recorded message saying that they're "sorry" that all the operators are busy and to try again later. Seriously?
Thanks, government. Can I have ALL of my taxes ...
Came here to get my daughter social security card which got lost couple months ago and the reckless cited my car giving me ticket for nothing I can t imagine this place is worse than worsting one star is enough for you guys you don t consider customer!
I had to wait FOREVER to get thru to someone on the phone. I guess I just need to remember that social security is with the federal government and remember they don't do anything very fast!!!!
I got there at 9:07am and left by 10am I thought it would take longer but thankfully it didn't. They called the numbers fairly quickly and the woman who attended me was extremely nice. Got what I needed and was out the door.
I get really upset when I setup a call back and you people call me from another state when I called from a local number. Also your automated system keeps thinking someone spoke when there wasnt any sound, and I cant call the callback number back, I'm not gonna sit and wait for ANOTHER HOUR! FIX YOU...
I've been waiting almost 2 months for just an easy letter that if you guys were open it would have taken no longer than 3 minutes!. I'm extremely disappointed in the way the Social Security Resident Service Agents treat people like me!! I hope the office agents will notice my situation and lead me o...
Cleanest restrooms in a govt bldg. Personnel were knowledgeable & able to help a new US citizen with benefits.