Terrible experience sent me a bag half the size of the damaged bag the representative Brandon insisted it was the same size. After I kept stating it was incorrect suddenly his story changed to they were out of that size bag but not to worry because this tiny bag was the newest model. I sent the bag ...
Horrible customers service. You call them, wait on hold, they answer and ask you to hold. Then they come on the line and tell you that they cant look up your luggage that is being repaired as they are "searching something for this passenger" and ask you to hold again.
I give a one star to this company due to my luggage got Deliberately cut by someone that work at Delta Air. And they sent it to them and they wanna give me a cheap bag duffel bag. I have received that Michael Kors duffel bag for my birthday. Someone at Delta cut it. But they want to send a cheap Du...
American Airline mashed my hardcover luggage. They gave me a new one at the spot. Amazing experience!
Great/knowledgable customer service, but rather than replacing the telescoping handle columns inside the luggage (which were crushed in two places on a United flight), they just hammered the major dents out. We'll see if the still-damaged aluminum holds.
Attention to aesthetics not quality repair
Ryan's was repairing my bag on behalf of United Airlines, as while in UA's care someone cut both zipper sliders and broke into my bag.
I received my bag back and it looked great, however, after inspecting the bag it was clear Rynn's did a really poor ...
Elisa V. , the best customer service representative I was fortunate enough to have assist me in my claim for damaged luggage. After a website link glitch, that she kindly acknowledged was her error, she quickly responded with information on a comparable bag, to which I agreed on, and I should have i...
Handled my damaged bag like PRO. Bag was not repairable, Replaced with the most comparable bag possible. A+++++
Update: After contacting Rynn s and requesting I speak to a supervisor via email, I did receive a call from Alex Baker, who worked diligently with me despite my travel schedule. Although he was unable to replace my bag with an identical bag, he did comply with no hesitation when I found a bag very s...
Disgusting customer service. The agent had a terrible attitude and was rude.
Called to return a voicemail about a follow up on my damaged luggage. The guy on the phone was EXTREMELY rude. I expressed how I was not happy with the decision to replace my luggage with a higher quality brand. He spoke over me while I was trying to talk and continued to be very short with me. I...
Shipped a bag in for repairs on 12/13. Received it back in perfect condition. Great experience. Thanks!
While the work was acceptable enough, the customer service is atrocious. After receiving my bag, I asked for a copy of the bill they sent to American (I had bought supplemental bag insurance and needed it for the claim.) Two emails and 10 days later, I finally got a response - a single sentence repl...
My brand new $395. designer Patricia Nash luggage was damaged by delta airlines. I agreed to have Rynns repair it. HUGE MISTAKE!!!! I shipped it to these people 3 times for the same stiching repair..... finally it is stitched correctly however this time it came back to me with a damaged zipper. ...
My hard suitcase was sent here by AA after they ripped both a handle off the top AND wheel off the bottom. You can tell they Frankenstein bags together using parts from old luggage. The replacements parts were clearly not new, as they were all scratched up. My entire bag seemed to come back with mor...
I would have given them zero stars. Horrible customer service. Do not use their services for repairs. My kitesurfing luggage was sent to these guys for repairs by american airlines, and I was told that it takes about 5-10 business days to repair and be shipped back. I called them the day after I dro...
Airline had me send suitcase here for repair after damage on flight. Three weeks after delivery, I hadn't received any call from Rynn's. I called Rynn's. Within 48 hours, a representative called me back to apologize and said my suitcase couldn't be located. He offered to send me a brand-new suitcase...
Quick turnaround on airline damaged luggage issues. In my case they made replacement recommendations that checked out to be in my favor and not just to save money for themselves or the airline - as far as I could tell.
I had my luggage shipped in for repairs and they did an awesome job! Better than I had expected.
American Airlines completely damaged my brand new (bought literally before my flight) rose gold Bebe luggage. Paint completely scraped off, scratches literally everywhere, and black marks that look like you did burnouts all over it. I took it back for them to fix it where they sent it to this compan...