Booked a bachelor party rafting trip over a month ...
Booked a bachelor party rafting trip over a month prior to the actual trip, for 9 guys. They call me the day before (less than 18 hrs) before the trip and let me know the dam release schedule has changed and the rafting will now only be a level 1. I was little disappointed, but it is understandable.
Need to let them know in 2 hours! if I would like to cancel and get a full refund. And they can also book us for their other activities, but no discount or compensation will be provided.
Alright no problem. I talked to couple of guys and booked the 9am paint-balling that was offered to me. I get there and the people don't know that we were booked for paint balling. We wait around for a little and they say that it will start at 10am. So we wait another 45 mins and they come and tell us the paint balling is canceled cause they couldn't get enough refs for the game and they will offer us a full refund or we can play at 1pm.
We drove from NY/NJ and at this point have very limited options, so we decided to play at 1pm. They still refused to compensate us for the horrible customer service - no discount on the game, no additional pelets, nothing!!
We come at 1pm and the guy running it didn't seem to want to take us out. He asked us if we want to reschedule and then made us wait over 30 mins for another group to show up.
We get to the paint balling place and it is out in the woods. It is definitely for more experienced paintballers who have mastered the man made courses. There are lot more factors you need to aware of - watch out for rocks & ditches, the refs can hardly see who is shot, the boundaries are not clearly defined etc.
The guy running it did the best he could, but if you want something more organized Skirmish is so much better and it is the same price.
I also saw the ziplining course and that is joke!
Definitely not worth it to go to this place. The customer service is horrible!!