I was trying to make payment to enroll in plan, fo...

I was trying to make payment to enroll in plan, for some reason the website wasn't creating account based on the member I'd number I have on card, I called customer service twice they made me wait the recording stopped and still nothing, so I called this branch finally somebody picked up , I explained my situation to her and then she asked me to hold and connected me to same customer service number. And the name of company is care source lolz