They charged me for 3 extra nights that I did not ...

They charged me for 3 extra nights that I did not book and it took them weeks to put the money back into my bank account. The financial managers were very mean to me and treated me like I was stupid. The woman actually started making fun of me on multiple occasions by calling me ma am and saying that I was acting like a girl. After I had told her many times that I am a male and I have a very masculine voice. I called them more than 10 times and spent hours on the phone trying to get my money refunded. The worst experience I have ever had staying anywhere and that s pretty bad considering I travel for a living.