Outrageous: train 9 train direction Burgdorf Gleis...

Outrageous: train 9 train direction Burgdorf Gleis 10 train to Burgdorf. Both leave at 00:06. If we catch the wrong one we have to wait an hour. It's already 00:07 the train we have chosen does not leave. So we change the train quickly and luckily then Dann kicks 00: 008. No one cares about the customers who still sit in the wrong train (while I write). No track change announcement. Not SBB standards worthy, certainly Swiss standards. 0 stars but unfortunately deserves a star MUST give.