The beds are very comfortable, but it is not a practical room. There is no table next to the bed so you can leave things and therefore you have to leave it on the floor and the bathroom is very large, but with a sink to wash your hands very small and, no matter what you want to avoid, All water fall...
Very clean and a fantastic shower. Only problem was the room wasn't ready when it was supposed to be ready.
I enjoy the warm, cozy environment while we attended the fundraiser event.
Visited Drumbar at the Rafaello hotel. Very cool whiskey bar with very different drinks. Nice outdoor area, but it rained that night, so didn't really get to experience it. Servers are super helpful & friendly!
Our suite was spacious and clean. The bed was very comfortable! Staff was attentive and professional. Highly recommended!
The Raffaello hotel is perfect for visiting Chicago, guests will reach all the main attractions, if you like walking course.
There are many restaurants nearby.
Our room was fabulous really spacious with the possibility of making you a coffee every morning, the only thing the bathroom was a little ...
Great! Hotel very well located, large and clean rooms. Front desk staff attentive and polite. Highly recommend!
The room I was in had a living room area and a second bedroom/bath area separated by double doors. The amenities were nice, except one light was burnt out and another flickered when on. Otherwise no complaints.
Nice hotel in the gold coast. Stayed here for work. Great accommodations and the upstairs bar is cool
I highly recommend this hotel. Great staff especially the doorman Alex.
Excellent room, and room services, downside no breakfast bar, room served food only, and no tea.
I found this hotel to be an absolute steal. From the staff to the location and the value for your money. We were close to everything in a quiet hotel. The rooms was spacious and we had a suite with separate bedroom and living area. Walking distance to all the parts we wanted, could not have been...
Conveniently located in downtown Chicago. This hotel has very comfortable rooms and good housekeeping services. Near popular tourist spots like the 360 an MCA. Street plantings in this area are magnificent.
Only stayed one night. Very expensive for the quality. Pics very misleading. Not happy
Beautiful hotel! Nice room and very clean! The only reason I m give a 4 is because I still have not received my security deposit back and it s been three weeks.
Very nice and quaint lobby, and you felt at home. Staff was friendly and helpful!
The service was slow but the room was actually very nice. Extremely frustrated by the deposit required for the room. Am I crazy, or does me paying several hundred dollars per night to stay in your hotel not cover your costs? Probably not going back
Gteat old building housing a calssy boutique hotel. Only downside - the elevators are extremely small.
An older hotel. Well maintained. Elevator was old and tiny. Rooms were large and clean. Many places to eat within walking. I would stay again.
Comfortable rooms, nice staff, good location and decent prices (at least the price we got). The bathrooms are weird and kinda uncomfortable but doable, the heating was OUT OF CONTROL and it was super hot at all times of the day (in February). The place definitely needs a little update, looks stale ...
Nice spacious rooms. Great service. Elevators are a little small. Clean rooms and lobby. Bar on the 18th floor is a perk.
Very good hotel, I used to help pick up friends recently. The luggage and waiters are very happy to help us carry our luggage. It is very polite and worthy of thanks.
I had a wonderful time. They also very good customer service.
This was the worst experience I've ever had at a hotel. I gave one star for the valet, he was the only person there that seemed like they cared. He's also the only one that got a tip. I'm guessing the perception that they had of us caused them to treat us as such. I know how customer service is supp...
Great location. Rooms are nice. Drumbar has great drink selection
Good views from the 17th floor. Carpet was a bit worn and dirty. Bathroom door was a bit uncomfortably see through and there was no fan.
Clean rooms beds were so so Very friendly staff Old building with some updating to details that could of been better for the price. But overall a good stay for a great location
Good hotel overall. Staff was friendly. The room was not stocked with bath towels and service was slow. Good experience overall.
Clean rooms, friendly staff and very comfy beds. Perfectly located for Michigan Ave. Rooms slightly dated and could do with being modernised but other than that, very good. Would definitely stay here again.
I enjoyed the hospitable staff and spacious rooms they had there , great space for events
Okay, not as ritzy as the pics. Pricey parking and air quality in room was damp and muggy.
Great room for the price. Pity that they only have 2 elevators for the whole hotel (+rooftop bar) and that the cleaning staff tends to knock at 8AM.
Location is very handy to reach downtown or the lakeshore.
Very very nice stay, clean, roomy, comfy, great service!
Very bad experience. First hotel with no room services. I called so the room can get be cleaned but they said we don t cleaned the room till you leave. Another thing the bathroom sliding door for the bath is broken the light is not working. One of the windows doesn t open while the second one is bro...
Good downtown location but there is NO sevice. The hotel does not provide even a bottle of water (even if you are ok with paying), we went a store at 10 in the night to get drinking water!
great service clean comfortable suites roof has nice little bar we will definitely be going back.
This hotel is very old. The rooms have probably not been updated except for new wallpaper and new tiles n sink in bathroom.
The wallpaper is coming off the walls and the ceiling has water damage bubbles on it. The carpet is all stained and gross, you will need to ask for hotel slippers. However: s...
Outdated and very old. Too expensive. Location is very good tough
Great location. Front staff very friendly and helpful. Sheets had coffee stains when i checked in but pillows made up for it. 5 stars considering price
Hotel with style, comfortable rooms with small service such as apart- hotel, micro, refrigerator, coffee machine. Very friendly all the staff.Very well located a block from the Av.Michigan, with which you can walk to Millenium park without problem.Shoppings and large stores.very close and if it is s...
A home away from home. Very pleasant stay. Courteous and helpful staff. Thank you .
Thank you for taking the time to review your recent stay with us and for the four star rating! I'm glad to see you enjoyed our location and the Glazed and Infused doughnut shop in the lobby.
Very clean, very reasonably priced, great location, pleasant staff. Older building with slow elevators. Overall great value.
Old hotel - being turned into apartments. Room was freezing. Bar only opens a couple of nights a week. No breakfast available. Bathroom freezing. Great location - hotel over priced for the age - clearly charging for location
Not very updated but pretty and close to everything
Almost whenever I need a hotel in Chicago I choose Raffaello Hotel. The room prices are good for the area it's in and the location is amazing.
Location:
This hotel is right by the John Hancock Tower, which is home to Chicago's 360 observatory deck, Starbucks, North Face, the Cheesecake Factory, ...
We enjoyed our stay here. It was fairly priced and in an excellent location, close to everything
The place is in a very good location and their staff very nice.
Had some issues with charging my credit card and their Plumbing did not work very well
Wonderful staff, and a beautiful classic building. Interesting fact about this place, it used to be a Northwestern medical campus dormitory.
I think it's very bad that a hotel has no place to store luggage
And the reception lady very unpleasant
Perfect location. Extremely kind & helpful staff. Room was large and excellent AC. Drumbar is a must see. Shaunna is the best!!
No photos , this hotel was well located in Chicago . Close to the lake , it was clean tidy , the staff friendly and helpful
Great staff! Always friendly and ready to help. The hotel is overpriced. The bar is overpriced and the room is below my expectations. The carpet was dirty and full of stains. The bathroom didn't look clean and needs to be upgraded. The location of the hotel is great!
Just finished a 5 night stay at this hotel. I would have checked out after the first night but all the hotels in downtown Chicago were sold out so I was stuck. This hotel needs massive amounts of repair work. When I checked into our room, I noticed the carpet was stained, took me a few minutes but r...
Great hotel in downtown right next to Hancock and Michigan + a lot of great shopping including Barneys / bloomingdales within walking distance. The suites are well maintained. Only issue was the air cooling wasn t up to par and they mentioned fixing it; as it will become an issue during the summer. ...
Terrible, rooms are rundown and furniture is stained. Bathrooms are falling apart. I've stayed at Motels in better conditions and more amenities
After flying for several hours we got in the hotel and the receptionist told us that the hotel was overbooked and we did not have a room to stay. Even though we paid in advance they didn t respect the reservation. Really bad ! DO NOT TRUST THIS HOTEL
Very nice hotel located near the lake, close to shopping centers and close to the center.
Very large, clean and comfortable rooms.
Friendly reception staff.
Great hotel with an awesome bar and a great donut shop at the bottom. Located close to everything. Stay here and save yourself from parking everywhere.
Well located, spacious room but cool. Hotel quite expensive
I do not like their valet parking guy he is a d*** ,should be fired. Out of all hotels I have stayed at even the lower stars hotel has better customer services then this one. I will not be booking any stays here anymore. Had to walk in the rain from their so called self parking to run into a valet g...
Visited the Drum Bar for a party. I've been there before and it's a great space. Unfortunately this time around it was incredibly crowded. Difficult to reach to move around and reach the bar.
The service is very good as is the cleaning. The beds and pillows I liked a lot. Excellent location, WiFi works well and heating works. Detail not very good: lack of space in the bathroom. In general, excellent experience.
I would not rate this a 4 star hotel. I m very disappointed in the price I paid for the quality. VERY DISAPPOINTED!!!!! Nearly $500 waste of money! Small, crammed, old.
Ohhhhhh and we didn t have hot water for showers due the city working on the pipes, there was mildew in the shower, and stains on ...
Because very central for everything
The only bad thing is they have charged us twice as it was prepaid, and they put $302 on my card,please refund now