Reached out to primetime via the text feature on the website. I was in need of a new grill and wanted to buy locally. Seeing as they where broilking dealers what not a better place to look. I was contacted back in a short time and communicated with a rep named Austin. He did a great Job communicatin...
Thanks Patrick and George for our install today. Great customer service and fast work. We look forward to seeing you again.
Great overall experience. The installer did a great job running hidden cables behind my fireplace. My TV had a manufacture defect after one week, and a new TV was brought to my house quickly. Great customer service and knowledge the big box stores don t have.
I went into Primetime Audio/Video thinking I knew about audio and what I wanted to buy. Within 5 minutes I was taught so much about audio and what makes a good system that I did a total 180 on what I wanted.
If you want to learn about what you're buying or just have general questions about TV and...
Friendly knowledgeable staff. Wouldn't go anywhere else.
I love the people that work there. I go in just to listen to music and to talk audio with them. Very nice people. Awesome hifi sound systems. Comfortable chairs too
I went to Primetime Audio/Video to purchase a tv. My salesperson was ,Will ,who did a great job explaining the Sony TV that interested me. He was very knowledgeable about the tv and the accessories that I might need. I went to Primetime ,also, because I wanted a reliable person to install my tv. It ...
Will at PrimeTime was an Amazing help with our new TV purchase!!! Took the time to figure out what we wanted and explained all the features of to help us feel comfortable when we got it home!! Great Guy and Great service!! Make sure to ask for Will and you are sure to be taken well care of!!!
These guys always have top notch products at great prices, complimented by excellent service and knowledge. Don t waste your time at Best Buy, support this locally owned audio/video store. Ask for Randy, the self proclaimed best bald head this side of state street!
Today was my first visit to Primetime and I was fortunate to have Will Rowell assist me in buying a Tv, Bose system and etc. Will was very knowledgeable and took a lot of time to explain all the different selections available and politely answered my many questions. I would certainly recommend Will ...
Knowledgeable, professional, high quality! Best service and support for the life of your purchase! A great asset to our community! #shoplocal!
Will Rowell was very helpful in assisting us with finding the right TV for my Grandpa. Very through on making sure we had all of our options and very knowledgeable. Also was not pushy. Highly recommend.
Quarantined and my Large flat screen TV died.
Through texts and phone
Calls with Will at Primetime Audio and video I was able to purchase a new improved awesome TV.
Will was very knowledgeable and I was so happy to deal with such a wonderful local business.
My son in law was able to pick it up c...
We purchased a TV, sound system and a couch from Primetime. We had Keegan and Austin as our salesman. The installation of our TV and sound system went perfect. Yesterday Pat and George delivered our couch. Very respectable and very helpful answering all my questions. Everyone is very helpful ...
I was referred by many different people to go to Primetime Audio-Video. I was on the market to replace a tv and was concerned about pricing and frankly buying the correct TV for the room from size and picture to the type of picture. I went to a big box store and the dept of knowledge wasn't there....
Worked with Will Rowell. Will was very knowledgeable about the Samsung TV that I had researched on your website. Explained everything very well. Went with the 90t 55". Our previous one we bought from Will was 50". He gave us a discount on new hdmi cable and 5 yr warranty. Overall a very good experie...
Thank you Prime Will in sales. George the technician. Covid 19 has brought there level of customer service to the next level. They both worked Thur some small issues above and above exception!! Rockford listen go to the best Primetime. Need a reference call me!! Thanks Marty
I always shop the hometown companies. These guys deliver ever time. From service to product knowledge. They care about your experience. Thank you for another great experience.
Special thanks to Will Rowell, for going way above and beyond selling me an excellent Samsung QLED TV. This incredibly patient and kind man spend time carrying my tv into my car and later, via phone, help this 70+ lady navigate the buttons and settings to make my new tv the best I've ever had.
Tha...
Purchased a television and the following week it went on sale, asked them to honor the price and they wouldn t. Bad customer service on their part especially when Best Buy is across the street with the same deals. Lost my business
My TV died yesterday, May 13, 2020...smack in the middle of the Covid-19 shutdown. I was in a slight panic, thinking what else could go wrong,....phoned the Primetime # and was assisted immediately by Will Rowell. Will was very patient in listening to my situation. I explained that I have limite...
Ordered a speaker from out of state I had trouble finding elsewhere. Salesman Will was very helpful and hand-checked stock for me. Great communication on the order, courteous and helpful salespeople, and fast shipping. I d buy from them again.
Always professional and well informed. Very knowledgeable. Reasonable pricing. Great products
Keagan helped us choose our antenna. George installed it. George is very respectful. We are very happy that we chose to do our business here. We will recommend to everyone we meet.
Since 1994 we have purchased all of our audio video equipment from Prime Time. They have helped us make decisions on what we need versus what we think we need. Always helpful to troubleshoot a problem and answer any questions. I am confident recommending them to friends and family.
They were informative, even if they couldn't do the repairs I needed themselves.
If your serious about your audio video tech, expanding your wifi or adding security this is the place to go. They are indeed experts in thier field.
Needed a repair and purchase. Dan repaired our equipment quickly and offered excellent and friendly customer service.
Their website advertised a specific item that I wanted to purchase, even though in another state. Hard to find item. They confirmed it was in stock but when asked for shipping cost and timeframe, they refused to give a price and time, saying they were too small of company to take risk of shipping ...
I appreciate the service of Austin at Primetime on a busy day during and after the sale.
We have used prime time for 11 years, honest, reliable, courteous and knowledge beyond compare. Big box and Walmart can't provide knowledge or service.
Prime time Audio /Video has terrible telephone customer service, it is is similar to the Dell computers customer service, if you don't have an extension you get the OWNER's voice mail. I paid for a Dish Network installation and did not hear from the installation dept for a week, well Dish Network ch...
I worked with Austin to put together my new home theater and I couldn't be happier with the experience! Thanks for talking your time with us!
Decided to come and have a look after best buy wouldn't let people in to shop. Glad i did. Will Rowell was knowledgeable and informative. He help us find the best for our target prices and brought attention to things we would have never considered until we would have come to those bridges. I Spent m...
Walk in, talk, pick-up or delivery. My kind of place.
Will was my salesman and did an awesome job in assisting me with my decision.
I have used them in the past and tried elsewhere but have come back due to competitive prices and by far the best service. They are the best!
Prime Time video was more than a pleasant experience! Randy was a great person to deal with. Very knowledgeable and not pushy. Showed me all the TVs that I was interested in and they were all in stock. At this time they were very busy so had to wait a couple of weeks for delivery but well worth it. ...
Keegan did a great job explaining sound options for me. I got a great deal and was happy to be buying local so I will be recommending them to everyone.
So happy with our service from these guys! They went way above and beyond to get our house set up right and we could not be happier. Thanks so much and would recommend to anybody!
One star is too much for a rating. Our home video surveillance system worked for a while but it was a downhill run to the bottom and was a waste of money and a waste of our time. We found another security company that installed a high quality HD system that works and has exceptional quality and a be...
BE VERY CAREFUL WITH SERVICE WORK! No disclosure on service fees! I had over $5,000 worth of equipment and service done for our home audio system, I knew it would be expensive but I just wanted it done. A few months later my Bose sound touch stopped working I called and told them that was the proble...
First time visited this location. Clean, well organized, and showrooms are phenomenal! My Subwoofer went out and needed a replacement quickly before the holiday begin. I was referred by a buddy of mines. The staff there were great! Austin guide me to the right direction for a perfect subwoofer repla...
I recently needed to buy a new Tv following a family room remodel. Not being current on Tv technologies or capabilities, I went to prime time looking for help. There I met Will (Rowell) who ran me through the options and helped me make the decision. A new tv is being ordered and will be installe...
Absolutely the best service we have ever had. The repair techs were prompt, very knowledgeable, courteous and reasonably priced. They went out of their way to make sure we were satisfied with our TV and the service.
Excellent knowledge and service! I have been buying products from Primetime for years and continue to impressed. A special 'shout out' to Will for taking the time to help me find an affordable, yet outstanding, sound system!
Paid $130 to have a technician come out and unplug the TV. What a rip-off!
Great customer service and product selection. Sales associate Will Rowell helped me find the perfect upgrade TV/Audio system and other components. Will answered all questions, impressed me with his knowledge.
Highly recommend Prime Time for your next purchase. Thanks again Daniel
PrimeTime is my go to vendor when we need electronics of any kind. They are locally owned and want your business. Austin has worked with me on quite a few purchases and is an example of exemplary customer service . He is more than happy to demonstrate items in the showroom but he also communica...
Will was great at Primetime. Very professional. Answered all of our questions. Patrick the installer was great also. Highly recommend the store and Will.