Park Cities Hilton

4.1 · 317 reviews
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Erin Metcalf
Reviews 1
2020-12-27 01:48

Bradley at the front desk was beyond rude while cl...

Bradley at the front desk was beyond rude while claiming my purse was not in luggage hold downstairs. The valet attendant, Michael, thankfully found it in the luggage room 45 minutes later after my persistence. Worst hotel customer service in years of traveling for work. Never again Hilton.

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Ana Rodriguez
Reviews 1
2020-12-20 15:16

I booked two double queen rooms and they said they...

I booked two double queen rooms and they said they could only do one king with a rolling bed on both, that was unacceptable as we had children. The check in lady had to go clean the rooms for us, and it was her first day. When we got back that night the rooms had not been cleaned, I will never stay ...

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Pedro Camacho
Reviews 1
2020-12-15 11:59

This place is beautiful and a somewhat unique loca...

This place is beautiful and a somewhat unique location. Modern and stylish, the only downside is only valet parking is available and the pool, not really a pool. I would say more like a puddle. Other than that it's a Hilton hotel and you can expect to always be satisfied with Hilton.

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Hellen Davis
Reviews 1
2020-12-15 08:38

The whole floor was under construction... got woke...

The whole floor was under construction... got woken up so flipping early by construction crews blasting music and pounding jackhammer.... ughhhh. Got in super late from a very much delayed flight. Was looking forward to an extra hour but NO! Mentioned it to management at front desk. They said sorry...

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Sean Pierce
Reviews 1
2020-12-12 05:53

Pros: Great Service! Everyone including the valet,...

Pros: Great Service! Everyone including the valet, cleaning staff, the attendants at the desk, the gentleman manning the bar, were all absolutely fantastic. The location was awesome in that there are many close places for good cheap food and shopping. The Hotel is right off the Toll road which made ...

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Oakley Prell
Reviews 1
2020-12-09 03:55

The day before our flight to Dallas, I realized I ...

The day before our flight to Dallas, I realized I had inadvertently reserved our room for the incorrect date. The staff at this hotel was kind, compassionate, and understanding of the situation we were in. The staff was not obligated to help or fix my mistake, however, they 'rescued' us in time of...

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Dwana Gaston
Reviews 1
2020-12-02 11:19

I checked in a hold was placed on my card when I ...

I checked in a hold was placed on my card when I checked out the hold was not released but the payment was processed i was stranded in Dallas for a day waiting on the hold to be released from my card in addition to calling the front desk numerous times. The front desk staff seemed very unconcerned...

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Matthew Danowski
Reviews 1
2020-12-02 10:21

The Dallas Park Cities Hilton is a classic example...

The Dallas Park Cities Hilton is a classic example of a chain retrofit in an old building. While the finishes are relatively new, the old underlying bones of the building are still there. Weird intermittent noises from the HVAC equipment, old elevators, varying water pressure; that sort of thing. Th...

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Rosa Acha
Reviews 1
2020-11-13 13:58

No wifi unless you signed up for honors program ot...

No wifi unless you signed up for honors program otherwise 10 x day and once you registered for honors program you need to go to front desk to activate it. Waste of time if you are there for work.
- management was rude. It was so noticeable
My coworkers made a comment about it.
- no breakfast incl...

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robert thompson
Reviews 1
2020-11-08 19:19

If they had a no star rating I would give them tha...

If they had a no star rating I would give them that. I stayed here for a week for a volleyball tournament and the guy at the front desk referred to my wife as you people. When that happened she asked to speak to his manager and of course he said he was the manager. I felt racially profiled as if I c...

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Heather Sims
Reviews 1
2020-11-07 23:43

The hotel and the location were great, however we ...

The hotel and the location were great, however we experienced some issues with our reservation (had to change rooms when we were told at check-in we wouldn t have to), my vehicle was damaged while in the possession of valet, and we didn't receive the Hilton Honors treatment upon check-in. We witness...

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Jacob Rathjens
Reviews 1
2020-11-04 12:04

It's a pretty good hotel. The check in was very ea...

It's a pretty good hotel. The check in was very easy, the room was clean and everything worked well enough.

In an odd and somewhat disconcerting twist, my room looked directly into a parking lot 7 feet away, making my room feel very very public.

The biggest concern was the speed of the interne...

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Chris Carruthers
Reviews 1
2020-10-26 23:27

The Hilton did a great job hosting my friends and ...

The Hilton did a great job hosting my friends and family that came in town for my brother's wedding this weekend. The rooms were clean and well furnished. The bar was spacious and comfortable. And the staff was very accommodating and thoughtful. I was impressed by some of the steps they took to go a...

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Nick Damer
Reviews 1
2020-10-25 04:52

Great location and very classy building with excel...

Great location and very classy building with excellent staff more than happy to answer any questions. The only reason I'm not giving 5/5 is that there was some slight issues with my bathroom sink which I pointed out but wasn't enough of a problem that I needed them to address it immediately.

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Dowarnette Edmondson
Reviews 1
2020-10-21 02:51

The staff is so friendly and helpful. A beautiful ...

The staff is so friendly and helpful. A beautiful location hidden amongst the office buildings. The beds are comfy. I feel like I'm laying in a cloud. Food at the restaurant/bar is yummy and filling. I couldn't finish most of my food. The loaded waffle fries will leave you stuffed.

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Jacob Tankersley
Reviews 1
2020-10-16 15:28

Everything besides valet was great but since they ...

Everything besides valet was great but since they use this company it is overall bad.

Let me just start off by saying I would do zero stars if it was an option. I was on a business trip for my new job last week and had the hotel (Hilton park cities-Dallas) booked for me and all valet paid by my ...

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Thom Beyer
Reviews 1
2020-10-06 15:28

Nice hotel but not large enough for a big event.

Nice hotel but not large enough for a big event.

The hotel is perfectly located and situated for its environment being around multiple businesses who need a hotel. If you are having a large event though, such as an auction it is not the best place, the space is very tight leaving little room for ...

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laura Crisp
Reviews 1
2020-09-24 04:04

Beware to park your car here. There is no other ch...

Beware to park your car here. There is no other choice but to valet your car. We did. Got the car from valet, noticed there was damage to the vehicle. The Valet Manager, Lynn (male) profusely apologized and said he would take care of it saying he'd call the rental car company and resolve the problem...

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Terrance Edwards
Reviews 1
2020-09-20 11:45

It's my belief that the parking situation needs to...

It's my belief that the parking situation needs to be fixed immediately. Forcing a guest to only have Valet as a parking option is inadequate and then forcing them to have to pay for it is a horrible business practice! The front desk staff (not all) are very condescending with the guests when discl...

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Lora Wong
Reviews 1
2020-09-20 06:39

Well-located but for the price the room was shabby...

Well-located but for the price the room was shabby. Maybe bec i was on top floor (11th), i could hear a motor running that never turned off. Same w/ the bathroom fan -- had to keep the door closed bec it was so loud. Even the clock was set for wrong tine & i could not figure out how to reset it.

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