I will never use this company. I'm clocking in and out correctly, and they are saying its wrong and I haven't got paid for two days that I worked. I am now locked out of the site I can't even clock in, I tried calling and after 2 and a half hours on hold finally hung up.
This place is a joke. We were told in early October 2020 our son was approved for services. Here we are going on 8 months now and his Healthcare worker still hasn't been allowed to start work. 4 months waiting on a background check being told by palco during that time that as soon as they come back ...
Have not received pay in almost a month, never was trained for the new system!! So many different case workers now been trying to get ahold of someone for a week and no answer it s like they have disconnected phone lines!!! Not happy!
This is absurd... They've implemented a new online system (clearly with flaws) and don't have enough staff to answer the support calls nor have enough phone lines to support the call compacity. Then have the audacity to deny all of your claims even when they are under the time limit. Sends you an em...
If I could give them zero stars I would. They have there phone system to where clients can t even call them. They have denied people s timesheets and won t even answer the telephone. I haven t been paid the last two pay periods. I ve had enough. I will be contacting seven on your side and the Govern...
Palco fails their Medicaid waiver recipients miserably in every possible way as the state funded fiscal agent in Arkansas. The launch of EVV under the federally mandated 21st Century Cures Act has been a nightmare of negligence and incompetency for clients and workers in the self-directed programs. ...
Can't even get ahold of my case manager or the customer service line ever especially when they denied my paycheck.... And they just started a new way for us to get paid. And they gave us 0 training on how to work at.... I am beyond mad.... Thinking about finding a new home care program to get my set...
This company should be ashamed of themselves. They have been entrusted by the Medicaid program to process the Medicaid payroll for family members who are having to provide care for their ill and disabled family members. Yes it would be easy for all of us to just cram our loved ones into the nursing ...
This company is so unorganized its unreal. Trying to get ahold of someone is like pulling teeth and in the middle of this horrific service they have the nerves to change payment method that nobody has a clue (all 4 numbers I have been transferred to over 3wks) about using. I haven't gotten paid and ...
I am so angry with PALCO AR for their lack of communicstion with we eho are caregivers. I along with most have not been paid for April 13 thru now. You cannot get anyone on tge phone and if u are lucky enough they can't help. Talked to 3 different customer care people at Authenticare and all 3 sa...