Was missing a few minor parts, a bolt, and two machine screws, for the front fender... Went to their site, sent in a request via their e-mail server, which went nowhere.. Found their company phone number, and called.
Operator asked for e-mail reference number, and handled my request then and there....
I bought a $79 bicycle at Walmart...obviously not a high end bike. When I got it home, I found that the front wheel was warped and it would wobble when I rode. Even though the bike was probably damaged by Walmart, I called Pacific Cycle and was connected to an actual person in just a couple minut...
The customer service at this company is lacking beyond belief, I would give zero stars if I could! I have emailed a simple request for some help on bike parts I need and got zero responses to about 6 emails in almost a month! I tried every customer service email available. My next step is creating ...
The employees I ran into while taking the picture were really nice about me being on their property for a picture.
If I could give them NO STARS i would, but to leave a review I had to give them 1. WORST COMPANY AND WORST CALL CENTER SUPERVISOR CUSTOMER SERVICE EVER. With deep regret I purchased there shi**y product for my daughter for Christmas. Within months the bike fell apart, eventually so bad everytime ...
My 12 yr old son purchased a Schwinn Axum DP from Walmart with his own money from allowance and grass cutting. The bike is nice-looking and all works well except the dropper post. Within a literal 5 min, the mechanism came loose. I was on hold with support for 1 hr and 15 min while I went from 47 in...
Bought an electric ride on atv on Saturday and promptly broke the handle bars transporting home on Sunday. Called cust service Monday at 8 am and had new parts on their way in a matter of minutes. I was fully prepared to pay for them as I broke it, but the rep offered a one time goodwill adjustment...
This is the corporate headquarters of brands including: Schwinn, Mongoose, Kid Trax, and Iron Horse. This location does not sell bicycles from this facility.
Common, standardized parts in all their bikes, unlike the yuppie brands, and at an affordable price. I really beat on my 1996(?) Pacific Mt Aspen. Yeah stuff breaks but replacement parts are usually under $20. This company helped make cycling more accessible. I don't see myself ever owning a 4 figur...