Ottawa GoodTime Center

4 · 401 reviews
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Julien Morel
Reviews 1
2020-12-21 20:45

Terrible customer service, not willing to help me ...

Terrible customer service, not willing to help me changing my wheel bearings on my F800 GS while traveling from North Canada back to NY. They said they can take of it in a week, screw that. Went to Motorsports and took care of it right away.

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Martin W
Reviews 1
2020-12-20 23:18

My bike was backed into and damaged while visiting...

My bike was backed into and damaged while visiting a friend in Ottawa so I took it to Goodtime to get some minor repairs done so it could face the 600km trip home the next day.

The service staff was very helpful and friendly throughout the process, the charges were minimal (less than an hour of l...

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stephen marshall
Reviews 1
2020-12-20 13:31

This place is amazing. The staff is so friendly an...

This place is amazing. The staff is so friendly and helpful. I had a breakdown in Ottawa on a Saturday morning. They took my bike in immediately and had me back on the road in 2 hours! While I was waiting they gave me some great suggestions for a local restaurant and I did some shopping in their ex...

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Andy Shutler
Reviews 1
2020-12-18 05:24

Bought a new bike at the weekend at OGTC and had a...

Bought a new bike at the weekend at OGTC and had a great experience. No hard-sell and lots of useful and informative information from the staff (thanks Brad!) Would highly recommend you check them out if you are looking to make a purchase.

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NSTA St-A
Reviews 1
2020-12-17 06:27

Their price on an Ariens snowblower was by far the...

Their price on an Ariens snowblower was by far the best in the region. Now i know why. Had it serviced today (2 winters old). The tech says he sees lots of customers who went to this store. They barely put in the work into prep the machines properly. Our machine did not get set up properly and it wi...

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Lenny Storms
Reviews 1
2020-12-14 15:04

I had been in recently and spoke to Terry who not ...

I had been in recently and spoke to Terry who not only wowed me on the product but was very patient & knowledgeable. Its really great to still see old fashed service with a smile. I will definitely return & would highly recommend this dealership to all!! Thank you.

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Mark Blackwell
Reviews 1
2020-12-13 09:31

The parts department at Ottawa Good Time Centre is...

The parts department at Ottawa Good Time Centre is second to none. I went in recently to pick up a rebuild kit I had ordered and realized that the kit didn't come with a new retainer clip. I had been having an impossible time sourcing this particular clip. Bruce spent close to an hour with me lookin...

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Skjoldur Ljoss
Reviews 1
2020-12-10 12:53

Parts department are great guys to deal with. Real...

Parts department are great guys to deal with. Really helpful and accommodating. Helped me quickly order in an in-demand part I've been waiting quite a while for. Called me late Friday afternoon right before a long week-end just to update me about the status of my order, really made my week-end thank...

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Adam
Reviews 1
2020-12-10 06:48

Walked in and was immediately and politely greeted...

Walked in and was immediately and politely greeted by a gentleman by the name of terry . Had a blast talking bikes with the guy . I was in the market for a klx110 . Gave me the rundown on the bike and how long it would take for one to ship .... top notch experience.

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Jennifer Dorsey
Reviews 1
2020-12-09 01:14

Bought a helmet there upstairs service was great s...

Bought a helmet there upstairs service was great sales person came to us right away. Was helpful. Went downstairs to look at purchasing a bike for the husband walked around the store for over 10 mins and not 1 sale person approached us. Walked out with our cash and left.. wont return and regret ...

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Louis-Guillaume Rigaud
Reviews 1
2020-12-04 04:16

While I keep coming back for parts where service h...

While I keep coming back for parts where service has always been excellent, the sales staff are not impressive. Asked for information about a bike, was told could only get it by email, and the email I got had information about the wrong bike!

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Mike Touzel
Reviews 1
2020-12-03 00:59

I'm always impressed with the service I receive fr...

I'm always impressed with the service I receive from the folks at Good Time Centre. Always knowledgeable and friendly. Jason runs a tight ship. However, this year they only get 4 out of 5. I picked up my bike last week. I told Service that I would pick it up at noon. I didn't get there till 1:...

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Ed Smith
Reviews 1
2020-11-26 01:21

The Ottawa Goodtime Center was for years the best ...

The Ottawa Goodtime Center was for years the best place to have your motorcycle serviced in the City of Ottawa, the old service manager Jeff was great however everything changes and over the last 7-8 years the service department seems to have been getting worse and worse.

Now I should clarify it...

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Alex K
Reviews 1
2020-11-24 01:24

Told me I could only take a jacket for a test driv...

Told me I could only take a jacket for a test drive (I was concerned about lifting by the wind) if I paid for it first, then refused to refund me when I came back and didn't want it. Ever since then, I give my business to Honda Powersports down the road and get the bonus of lower prices and friendli...

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Patricia Hansen
Reviews 1
2020-11-23 01:37

I went here to purchase a motorcycle. The service ...

I went here to purchase a motorcycle. The service I received was absolutely appalling. Just because of my age they stuck me with a bunch of extra fees. I only went here because my son recently purchased a bike and I went to buy the same bike. When I came home and we compared they had added some many...

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Garrett Aitken
Reviews 1
2020-11-21 06:16

Overall good service and the work seems to have be...

Overall good service and the work seems to have been done well. Ultimately the work I asked for got done, including tires, oil, battery, and safety inspection. I would say that the price was not far off what I expected. There were some miscommunications about the timing for the appointment, and what...

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Ben Neil
Reviews 1
2020-11-20 20:21

I have purchased a motorcycle and parts here, and ...

I have purchased a motorcycle and parts here, and had service done. I have had both good and bad experiences. Coles Notes: People selling the used bikes and parts are nice and helpful, but some of the service staff are sketchy. May still go here to look at bikes and get parts/accessories, but pro...

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Jonathan R. Lee Enojo
Reviews 1
2020-11-19 04:02

UPDATE 2: they did send the gloves in the mail and...

UPDATE 2: they did send the gloves in the mail and did call the next day.

UPDATE: dropped to 1 star... they accepted my RMA but failed to set aside my gloves. went to pick them up and none were left. left with no gloves, no money, but a promise that they'll call tomorrow.

words escape me. I wo...

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Danny Unchura
Reviews 1
2020-11-16 09:56

I glad to have an opportunity to say few good word...

I glad to have an opportunity to say few good words about this well known store in Ottawa! I bought my first bike there and it was great experience. I got it serviced for a year until I traded it to another bike and still get serviced it there. I also buy lot of gear and equipment there and prices a...

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Wayne Tierney
Reviews 1
2020-11-14 19:40

walked in there the other day and stood around wai...

walked in there the other day and stood around waiting to be served while someone else with a list was being taken care of, no one acknowledged me, no high I'll be right with you... nothing. I turned and walked out and ordered my stuff from Fortnine and got it in a day.

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Lindsy Richardson
Reviews 1
2020-11-13 06:25

Bought a ninja from here. Good products but shady ...

Bought a ninja from here. Good products but shady salespeople. Salesman said he would give me 2000 for my bike. I started to draw up the paperwork on my new ninja and he came back saying it needed a new chain and sprocket and a couple other minor stuff. He then changed his offer to 1200 basically pu...

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Maxime Lafrance
Reviews 1
2020-11-10 09:13

Recently purchased a bike during the COVID lockdow...

Recently purchased a bike during the COVID lockdown. I had seen the bike several weeks before the purchase. I wanted to have a final look before I purchased it so I booked an appointment to see it. The process was seamless, dealt with Terry which was very professional. They picked up my trade and de...

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Connor Steel
Reviews 1
2020-11-05 22:32

I have been trying to find a clutch cable for my 1...

I have been trying to find a clutch cable for my 1978 Honda cm185t but haven't found anyone with any listing available even Honda so i brought the staff of Ottawa Good time Center the cable and the they went above and beyond trying to track one down or at least a match that would work. In the end th...

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Charles Mak
Reviews 1
2020-11-05 19:43

A parade of incompetence. Moved to Ottawa a year a...

A parade of incompetence. Moved to Ottawa a year ago and have taken my BMW to Goodtime 3 times for service. They messed up every time. Every single damn time! I have heard it all - they diagnose a problem that they can't fix, they forget appointments, they forget to put all the parts back on your bi...

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will H
Reviews 1
2020-11-02 18:47

Pathetic in general. Goodtime is a major let-down....

Pathetic in general. Goodtime is a major let-down.
Today when I picked up my still broken BMW they made me walk through the rain because "insurance doesn't allow" me to walk to the back from the inside.
I picked up my BMW 600 they had replaced the timing belt tensioner on at 8000 k. Now at 28,000 ...

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Alexandre Rollin
Reviews 1
2020-11-02 08:27

Best motorcycle store I have seen. Excellent servi...

Best motorcycle store I have seen. Excellent service from start to finish. Jesse helped me find THE coat I needed, even if it took a while he was patient. They have a huge variety of products in store, unlike others. I am sold to this store.

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Leroy Aqiqi
Reviews 1
2020-11-01 23:20

I've shopped at The Ottawa Goodtime Centre on and ...

I've shopped at The Ottawa Goodtime Centre on and off for 13 years and the one thing that has never changed is the quality of customer service. The older staff have the experience and knowledge, the younger staff have the enthusiasm. This is a winning combo in my books! Be sure to stop by even if yo...

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B
Reviews 1
2020-10-28 17:30

I dealt with Terry from the sales department who w...

I dealt with Terry from the sales department who was helpful and let me choose my bike and do layaway payments during the winter months. Totally painless process! When I picked the bike up the service department was just as excited as I was and literally treated me like family. When I got to the de...

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Derek L
Reviews 1
2020-10-26 15:35

Friendly sales and service representatives.

Friendly sales and service representatives.
I really like the shopping experience here.
Very good service.

Would consider it the higher end of the bike shops in ottawa. I will be going back for years to come

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Mike Kay
Reviews 1
2020-10-26 03:58

Greetings. Last week I went into Goodtime looking ...

Greetings. Last week I went into Goodtime looking at clothes. As I was leaving a bike was being rolled onto the floor - a trade in and not even in their system yet....I waited 2 days and went back to talk about the bike. It was still not really ready, but was quoted between 8000 and 8400....nice bik...

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Mark Drummond
Reviews 1
2020-10-22 15:56

Limited experiences so far. I've been in the shop ...

Limited experiences so far. I've been in the shop a few times browsing gear and bikes. I participated in some BMW demo rides with OGC which were great, but the owner decided to put the sales guy screws to me real hard. He was practically trying to guilt me into buying a bike, lamenting the very low ...

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Bob Neverg
Reviews 1
2020-10-21 02:06

Get your Bike serviced, you are taking your chance...

Get your Bike serviced, you are taking your chances, BAD EXPERIENCE!!!
***!!! + OTTAWA BAD TIME CENTER + !!!***
Reply to Owner, What a joke, the day this happened you refused to speak to me, MY REVIEW STANDS.

What a surprise, your records are out of whack, matches the so called, "Service", fro...

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Karim H
Reviews 1
2020-10-17 01:03

I visited the store once before and was impressed ...

I visited the store once before and was impressed with the level of service from Pat. He was patient with me and answered all my questions in regards to my first bike.

I then moved upstairs to buy new gear and was helped by a young man named Adam. He seemed to hate his job and gave me the impress...

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Gilles Lachaine
Reviews 1
2020-10-15 04:30

I bought a new Triumph Thunderbird in 2012, always...

I bought a new Triumph Thunderbird in 2012, always great service. Sales personnel, service personnel, everyone Top Notch!
Just bought a 2014 Triumph Rocket 3 Touring in March and recently a 2016 Can-Am Outlander 850 quad. Sales guys always knowledgeable and friendly . Service / Pam always great to ...

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John Flinn
Reviews 1
2020-10-13 21:52

Great service and great people.

Great service and great people.

I have bought 2 bikes there in the past year and i have nothing but good things to say about the Good Time Center. The last bike i purchased, 2014 ZX-6R, from the salesman name Mike and i couldn't have been happier with my service. While standing and looking at the...

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jack frost
Reviews 1
2020-10-13 00:36

I reaching out to Mr Terry McAuley at Ottawa Goodt...

I reaching out to Mr Terry McAuley at Ottawa Goodtime Centre in reference to an entry-level Kawasaki motocross and my experience couldn't have been more POSITIVE !!! Not only was Mr McAuley very professional, helpful, but also very responsive and accommodating. I HIGHLY recommend and encourage you t...

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Drewan Nicholson
Reviews 1
2020-10-08 23:26

I was given the hard sell that I would be better s...

I was given the hard sell that I would be better served by buying a snow blower from Good Time rather than a big box store because they would be there for service. Boy do I regret that, when the starter gave out on my blower, not only did they not fix it while it was still under warranty, but they c...

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Armi Arcadia
Reviews 1
2020-10-07 12:51

Beautiful, clean shop with lots and lots of fun th...

Beautiful, clean shop with lots and lots of fun things to get your hands on. I've been there 3 times now with different experiences, but I have to say the last time was pretty brutal.. I was made very uncomfortable by a female staff member that I'm guessing was the same employee whom I was speaking ...

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