OHIO POOLS AND SPAS

4.8 · 241 reviews
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Ted Linden
Reviews 1
2020-10-23 21:57

What a fantastic experience it was buying our hot ...

What a fantastic experience it was buying our hot tub at Ohio Pools and Spas in North Canton! Robert, the sales manager, helped us so much in picking out the correct hot tub for us and the price was right! Set up and delivery was perfect as well! It is so nice that we can have the water tested fo...

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Jason Adams
Reviews 1
2020-10-22 09:32

Walked in with an oddball question on an old Hot S...

Walked in with an oddball question on an old Hot Springs spa and the young guy working behind the counter knew exactly what I needed and exactly how to look it up without any issue or question very impressed with the young man s knowledge

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Stefanie Moser
Reviews 1
2020-10-20 03:32

The crew arrived timely and were very careful with...

The crew arrived timely and were very careful with the delivery of the spa. Cleaned up afterwards and explained all very well. Still very disappointed that the salt water system I ordered over two months ago was on "backorder", it better come within the next two weeks as promised, but that has no...

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Beth Herbruck
Reviews 1
2020-10-19 12:24

We bought our hottub from Robert at Ohio Pools and...

We bought our hottub from Robert at Ohio Pools and Spas and couldn't be happier with it. Robert was very helpful and continues to help everytime we have a question as this is our first spa. We will definitely recommend this place to anyone and everyone!

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Dan Peare
Reviews 1
2020-10-19 11:42

Service Department is terrible. They came to fix ...

Service Department is terrible. They came to fix a leak in my pump and had it 7 weeks before I called and asked where it was. They "found" it on a technician bench and when they came to reinstall they had caused freeze damage to my heater and other joints. I called the service manager and the fi...

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Amy Miller
Reviews 1
2020-10-15 10:36

We recently bought our second Hot Springs hot tub ...

We recently bought our second Hot Springs hot tub from the North Canton location. Great selection and knowledge. Buying experience was very good (thanks Sam), install went well and on time. Support, teamwork and customer follow up have been solid. We are enjoying the hot tub daily! Thanks for all yo...

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Jay Cohen
Reviews 1
2020-10-14 03:52

I was referred by a neighbor who bought an Infrare...

I was referred by a neighbor who bought an Infrared Sauna. Even though the company was an hour away, it was totally worth the trip. Robert waited on us, showed us many options on sauna's. We decided on a single person sauna. Week later Scott came out to do a pre inspection to ensure that the ins...

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Lori Lee Myers
Reviews 1
2020-10-12 15:47

They have an amazing team here. So professional an...

They have an amazing team here. So professional and knowledgeable about their spas and the tools needed to run them. They explained everything and made it easy to understand. The maintenance on the Aria is so easy! Thank you again for taking the time to help 5 star plus!

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Lynn Wiggins
Reviews 1
2020-10-12 11:09

We have purchased so many items for our home from ...

We have purchased so many items for our home from Ohio Pools and Spas. We have purchased an above ground pool, an outdoor hot tub, a pool table and bar set. We continue to go back because the service is excellent. The staff is very knowledgeable and the prices are reasonable. I highly recommend ...

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Terry Shaffer
Reviews 1
2020-10-11 11:25

Our experience in buying our new spa was smooth an...

Our experience in buying our new spa was smooth and easy. Our sales professional, Jeremy, was knowledgeable and efficient. The installation team was prompt and installed the new tub quickly and capably. This is our 2nd Hot Springs spa. We're sold on them because the first one lasted 20 years!

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Ingrid Lewis
Reviews 1
2020-10-10 21:12

OMG what a great experience! My salesperson was ve...

OMG what a great experience! My salesperson was very knowledgeable and helped me make the best spa choice for my family. Set up day went smoothly and they made sure I understood everything before they left. We've used our spa every day! No regrets, great company!

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Paula Cable
Reviews 1
2020-10-08 20:27

We came to "try on" a few hot tubs. We had a great...

We came to "try on" a few hot tubs. We had a great experience - we were not rushed, all questions were answered & the tubs were incredibly relaxing! A big shout out to Robert for his kindness & wealth of knowledge! We felt like we were chatting with a friend!! Can't wait for our tub to arrive!

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Ben Bailey
Reviews 1
2020-10-08 18:31

I worked with Ben Hall here at the North Canton lo...

I worked with Ben Hall here at the North Canton location, and it was a great experience. It was not what I expected as Ben was not pushy at all. I was expecting a used car dealer level of pushiness, and was pleasantly surprised. Ben even recommended I come back in a few days when they were having an...

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Aaron M.
Reviews 1
2020-10-08 01:21

Customer. Service!!!! A+

Customer. Service!!!! A+
We looked at a lot of hot tubs in the last 2 years. Walking into Ohio Pools in Canton just to look, we ended up buying it that day based on the positive experience. Robert is awesome. No pressure sale, extremely knowledgeable, extremely thorough. He even drove to our hous...

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karen benson
Reviews 1
2020-10-07 08:49

Ohio Pools and Spas have been opening and closing ...

Ohio Pools and Spas have been opening and closing our pool for several years. We are COMPLETELY sasatisfied!! The techs are very helpfull and-because of them-we are able to really enjoy our pool!! I highly recommend this company!!

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Dave Van Bruggen
Reviews 1
2020-10-03 20:37

My wife and I moved into a home with an existing p...

My wife and I moved into a home with an existing pool last summer. Ohio Pools and Spas came highly recommended by my friend and I have been very impressed. They are able to easily test my pool water and make recommendations on correcting as necessary. My pool has been crystal clear and I even win...

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Kevin Durbin
Reviews 1
2020-10-02 04:54

Bought a great pool (Legacy) but have been frustra...

Bought a great pool (Legacy) but have been frustrated for years by lack of communication, etc. from store staff... this is an old complaint with them, never heard a word from my salesperson from the day I purchased the pool... now, trying to find parts...

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Debbie Elwell
Reviews 1
2020-09-28 13:07

We purchased our hot tube in Febuary 2016 from the...

We purchased our hot tube in Febuary 2016 from the home and garden show in Cleveland after doing our research among the various spa retailers in our area. The spa is amazing and the installation of the spa went off without any problems. The end of April my husband went in the North Canton store thr...

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Summer Oney
Reviews 1
2020-09-27 17:51

I had an excellent experience at Ohio Pools on Whi...

I had an excellent experience at Ohio Pools on Whipple in North Canton. I originally went to just shop around for hot tubs, with no intention of buying same day. I was greeted by Matt who was very helpful and very low pressure. He answered all my questions (and there were many)! Installation was...

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James Conley
Reviews 1
2020-09-26 13:43

After 20 years (this fall) of owning my Grandee, I...

After 20 years (this fall) of owning my Grandee, I've only put one pump, one heater, and a couple pocket parts (nothing major), and the tub has been great! One of the best investments I've made, and though I spent about $9k back in 2000, had I bought a different brand(s) over the years I would have...

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Scott Hyde
Reviews 1
2020-09-24 02:35

Our family purchased a hot tub from ohio pools and...

Our family purchased a hot tub from ohio pools and spas several years ago. we continue to use the spa all the time, both during the nice summer months as well as the cold winter nights. The serivce from ohio pools and spas continues to be excellent. Questions are answered and products are of the ...

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Beth Henning
Reviews 1
2020-09-23 11:53

Robert was an amazing salesman, answering all our ...

Robert was an amazing salesman, answering all our questions and spending time with us to make sure we made the right spa decision for us. The delivery team was amazing as well...set up and instructions went flawlessly. So beyond happy with ohio pool and spas and out new hot tub! Highly recommend t...

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Brenda Stutler
Reviews 1
2020-09-21 11:23

Ohio Pools and Spas staff has been very helpful in...

Ohio Pools and Spas staff has been very helpful in turning my pool problems around in a timely manner after dealing with a competitive company for 25 years. The staff is very friendly and knowledgeable. I appreciate their support each new season. I would recommend them to my family and friends.

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Jud Parker
Reviews 1
2020-09-19 09:04

Great job! We recently purchased the Hot Springs "...

Great job! We recently purchased the Hot Springs "Flash" hot tub from Ohio Pools and Spas and we couldnt be happier with the product, the installation and the service. Robert was superb on the sales end, as was Zach equally exceptional performing the installation. A knowledgeable and very competent ...

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Chuck Pressler
Reviews 1
2020-09-18 09:38

My wife and I decided we wanted an above ground po...

My wife and I decided we wanted an above ground pool so we visited the Ohio Pools and Spas booth at a local home improvement show at the county fairgrounds where we met Kenny. He suggested we visit their store on Whipple Ave. Once there he guided us through the buying experience by answering all o...

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Cindy F
Reviews 1
2020-09-17 12:09

I've used Ohio Pools to open and close my pool for...

I've used Ohio Pools to open and close my pool for over 12 years. I've been very pleased with their service and will continue to use Ohio Pools for all of my pool supply needs. The employees are not only knowledgeable, but also very friendly when I stop in to have my water checked. Nothing but g...

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Wendell Sommers
Reviews 1
2020-09-08 14:17

Service department is very slow to respond. I've h...

Service department is very slow to respond. I've had numerous problems with my spa in the first year and every time I have to call and leave a message. Typically it takes a few messages before receiving a call back.
**Follow up. They hired a new service manager (Amanda) who has continued to follow ...

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Cynthia Dotson
Reviews 1
2020-08-26 11:53

I've been a customer of Ohio Pools for 27 years. T...

I've been a customer of Ohio Pools for 27 years. They provide important water testing and expert advice as well as an easy to follow readout on correcting problems and balancing water. Their products are very good with no foaming which is unlike other products I've tried. Staff is knowledgeable and ...

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Tim White
Reviews 1
2020-08-25 09:12

From the moment we walked into the front door of O...

From the moment we walked into the front door of Ohio Pools and Spas, we received excellent service. The salesperson was very knowledgable, and the Service staff did a tremendous job of installing the Hot Springs Hot Tub. They recommended a excellent electrician also. The place to go for the co...

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Dyane Hice
Reviews 1
2020-08-25 07:00

We recently purchased our second hot tub from Ohio...

We recently purchased our second hot tub from Ohio Pools. The first one was a used tub, but our recent purchase was a brand new tub. It is beautiful and we really are enjoying all of the new features on the tub. We have always received excellent service from the Service Department and the Sales staf...

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JoAnn Smith
Reviews 1
2020-08-25 04:19

We bought our first hot tub about a year ago! Not...

We bought our first hot tub about a year ago! Not knowing a lot about hot tubs they took the time to answer our questions and help us. The delivery was quick and the technician was great with all of our questions. Whenever we have had questions about chemicals, etc. they have helped us out by che...

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Todd Heinl
Reviews 1
2020-08-20 16:09

My existing spa of 26 years finally died and I kne...

My existing spa of 26 years finally died and I knew that Hot Springs was the way to go again. And after calling and meeting with Zack in sales it was obvious that Ohio pools and Spas was the place to buy, other Hot Springs dealer was more interested in how I ended up with my other spa. And they deli...

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Ashley S.
Reviews 1
2020-08-20 08:57

We love our above ground pool that we purchased la...

We love our above ground pool that we purchased last spring from Ohio Pools and Spas. The team at Ohio Pools has been amazing!! Being a first time pool owner, I really relied on their help and guidance and they did not let me down. We had some issues with the contractors who installed our pool but O...

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John8392
Reviews 1
2020-08-18 15:35

Tried the endless pool at their showroom and my wi...

Tried the endless pool at their showroom and my wife loved it! Chris and Robert came out to the house to see/explain how it would be delivered and set in place. We decided to add a room to the house so it could be used year round. Pool ordered and arrived, set in place then the room was being bui...

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Steve Schwarz
Reviews 1
2020-08-09 19:01

Spas has frequent problems. When under warranty t...

Spas has frequent problems. When under warranty they are fixed but often with a long wait. Once out of warranty they will charge you incredibly high prices for any repairs. Their service department sent out a technician for perform a repair on a Moto massage that does not even exist on my spa. W...

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Jennifer Robinson
Reviews 1
2020-08-06 09:23

Very nice. They gave us all the things we needed e...

Very nice. They gave us all the things we needed even after a week, when I went in their store to check my water. The gentleman told me I need two chemicals for the spa and he gave them to me at no cost. They are always very helpful when I have questions about the spa. Thank you Ohio Pools & Spas. W...

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david marr
Reviews 1
2020-08-05 12:32

The crew showed up at the designated time and went...

The crew showed up at the designated time and went right to work. The entire crew was friendly and very knowledgeable. The spa was in very quickly and once filled the crew went over setup and routine maintenance. The crew was in and out in about two hours after answering all of my many questions. I ...

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Robert Swanson
Reviews 1
2020-07-25 14:05

We recently purchased a hot tub from Sam. He was a...

We recently purchased a hot tub from Sam. He was awesome to work with and understand our spa needs. Every member of Ohio Pools from sales to installation met or exceeded our expectations. Would definitely do business with this local business in the future!

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David Eby
Reviews 1
2020-07-22 13:02

We purchased a hot tub from Robert in August, 2016...

We purchased a hot tub from Robert in August, 2016. I experience with Robert and his staff has been exceptional. If we have had any issues, Robert has corrected the situation above and beyond our expectations. The staff does an excellent job at inspecting our water samples and providing their exp...

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Shannon Zaher
Reviews 1
2020-07-20 23:38

We just had our Hot Spring spa installed and could...

We just had our Hot Spring spa installed and couldn't be happier with the entire experience with Ohio Pools & Spas. Robert did an amazing job educating us on the various models and helping us choose the right one for our needs. The installation team including David, Luke, Andrew and Cody were very p...

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Chris Kinsey
Reviews 1
2020-07-19 03:45

I have been going to Ohio Pools & Spas for years. ...

I have been going to Ohio Pools & Spas for years. Great customer service, always friendly and very helpful.
I bought my hot tub from them and they ve always been very helpful with any questions or issues that I have. I highly recommend them!

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Jessica Ujcich
Reviews 1
2020-07-18 21:19

We purchased the Pulse hot tub and received it a w...

We purchased the Pulse hot tub and received it a week ago. The sales staff was wonderful! Robert helped us decide which tub was best for us. He was not pushy or promoting the most expensive hot tub. He was looking out for our best interest and needs. Also, the delivery crew was so helpful with...

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Bryan A McGown
Reviews 1
2020-07-16 22:12

Last August, 2012, we purchased a new Rhythm spa f...

Last August, 2012, we purchased a new Rhythm spa from Ohio Pools & Spas to replace one that existed in our three season porch. On 8/21/2012, a team of about 6 installers arrived on time, and began the process of removing the old hot tub. This was no easy task! The tub sat on a sunken pad and had ...

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Thomas Augustyn
Reviews 1
2020-07-16 19:37

I love this store! I have been doing business ther...

I love this store! I have been doing business there since August of 1994!! The in-store sales reps. have always answered my questions on water quality and the service team has always guided me through numerous DIY repairs! I have had their service team out twice for home repairs which were diagnosed...

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Tina Ramnarine
Reviews 1
2020-07-16 07:50

We purchased an above ground pool from Ohio Pools ...

We purchased an above ground pool from Ohio Pools & Spas about 7 years ago. We have received excellent service with our yearly maintenance. The in store and home service is prompt and courteous. The service men who come to the home are efficient and helpful with all questions. We would recommend...

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