No idea whether their chairs are any good because the chair hasn't made it to production after months. A catalogue of pretty unconvincing excuses, seriously up pushing the original sale, over charging and contractory information throughout. meanwhile my elderly mum has had two falls. avoid
Very pleasent experience. The gent that denonstrated the bed was superb and knowledgable. My new bed is very comfortable and I'm finally getting a good nights sleep. So thank you Oak Tree Mobility.
disgusting customer service; delivery two weeks late; no contact from them took me three days to talk to right person; one chair faulty; five weeks and several phone calls later still waiting fot chair to be put right ; didnt take them so long to take our money;
The bath lift is wonderful. My husband really loves it. He used it the same day as it was fitted. The fitter was top class and worked well explaining how it worked even though the salesman had already demonstrated before we bought.
Salesman arrived on time and was polite, but otherwise I was very disappointed with our meeting (to possibly purchase a chair for my mother). From what he said you would have thought he was a top class doctor but quite a lot of his sales talk was inaccurate or inconsistent.
One of their claims is t...
Having bought a reclining chair my parents had problems with the product . Having contacted the company the issues were all resolved to our complete satisfaction . I have to say having spoke to the owner , he is a man of his word and his integrity is without question . Thanks you and keep up the gr...
My parents have recently purchased a 3 piece suite from you, and as any concerned son would be, I wanted to be present when the assessor visited (you can only be careful). I am very pleased to say there was no pushy sale at all, lots of time taken with them explaining their choices
The suite arri...
In all my dealings with Oak Tree they've always been helpful and responsive. My grandparents thoroughly enjoyed their rise & recliner chairs!
We are both very pleased with your bath hoist,
It's very solidly built and looks very tidy.
Both my wife and I would recommend it to anyone
who needs help to get in and out of the bath.
After the usual hard sell and generous discounts our chair arrived on time and to specs. We did not request arm caps at the time of order but ordered two pairs some weeks after delivery of the chair.
They arrived quite promptly but did not fit - about 3 too short. When phoned, Oak Tree said t...
The chair was purchased for my mother in her care home. Very happy with the quality of the chair itself but feel let down by the delivery times stated. When I called to make the initial appointment for a sales visit I was told delivery is 2-3 weeks for in-stock items but slightly longer for custo...
Relaxed atmosphere when discussing my options and what I required from the bed, no pressure. Delivery was quick and delivery men were polite and considerate. The bed is better than I could have hoped for I am so pleased. It is much less noisy than my old craftmatic bed and I can watch tv without hav...
Recently ordered an adjustable bed for my grandma. She finds it so comfortable and easy to use, it's really changed her life. The service we received was fantastic and everyone we spoke with was so friendly. Thanks so much!
So disappointed, ive been waiting a long time for my lovely bed but I'm so disappointed because the headboard was soaked and 1 of the mattresses was completely soaked through so now I'm left with a soggy headboard and my old mattress which i hoped i would never see again, so much for a good night's...
I bought my Mum an Oaktree Mobility chair and a stairlift and we are absolutely delighted with them, the service is second to none and the build quality is exceptional. The installation of the stairlift was quick and clean, the engineers were very polite and really nice chaps. The stairlift is quiet...
A poor way to do business check chat box - visit cancelled seeking confirmation no confirmation given. Can never contact people by email or return call - frustrated. Provide email address please
There were no prices available online or in a brochure ( which I didn t receive until salesman arrived).
The salesman was pleasant but you are pressured to make a decision on the spot . I was also very tired after 4 hours .He was very insistent that if I didn t put a deposit down I would lose the...
We were really happy with pretty much everything about our dealings with Oaktree. We made contact when it became clear my aunt needed help standing from her chair. They got her situation quickly & sent a lady consultant to assess her needs. She laid out the options to us clearly without being at all...
We have not yet placed an order but the company representative that came at our request, Mr Brent Milne to demonstrate & answer our questions was personable, courteous & knowledgable about his product, So far a pleasant experience.
Oak mobility have in our experience been professional, friendly and caring. The chair we chose has been extremely helpful to my husband ,s wellbeing. He feels his circulation is improving slightly by using the massage program. The chair is very comfortable having various positions to relax in....
Disgusting customer morals. My grandparents ordered 2 chairs after being told they were 'made to measure' not once has a tape measure ever graced this house. The first chairs were collected and reply with another pair of 'made to measure' chairs. Again, not once has a tape measure been in this house...
Rep Neil who visited first was very helpful and informative.Chair delivered on time in six weeksDelivery team very friendly but arrived early, time slot was 9 to 12 and they arrived at 8.45.I had to pop out on an emergency so my elderly mother was alone. She asked them to wait for me to return but t...
We got in touch to help my Mum out as she was having trouble getting out of her arm chair she s had it for years
When I call I was not expecting to have the appointment for awhile but come with few days as we re in the area, the man that came made my mum feel at ease and answered all worries she ...
I found the customer service to be excellent from start to finish.
I'm very happy with the quality of my recliner chair and how easy it is to use. I would gladly recommend Oak Tree to friends.
If you send for a brochure online and tick the box to not be contacted, still expect them to harass the heck out of you! Tell your parents and grandparents to hang up when they call as they use very hard sell techniques.
Also check out their Facebook review page for a true indication of what Oak ...
mobility representatives and everything to do with the company was very exscemplary they are very helpful and very courtious delivery and contact right through the proceedure
Just like to thank William for coming to see me today showed me and demonstrated a mobility bed must say a great bed and William explained everything clearly great product great service thankyou
Carol&Paul
My dad's bed is stuck in a vertical position, nothing can be done until morning! You understand the position! Really? I think not!
Mobility issues are very bad hence the need for the chair!
Salesman pleasant .chair rubbish.most uncomfortable chair I've ever say in!!!!!
I review this company on behalf of a friend who clicked the 'request a brochure' link on the Oak Tree Mobility website. He received a hard-sell phone call at 8.30 the next morning. He is a vulnerable adult and soon was being directed towards agreeing to a salesperson visiting his home. This left my...
I am very happy with both the product and the service we have received from Oaktree. The bed is so easy to use. It has made my mother's life much more comfortable, and both our lives easier (she is 91 and almost completely bed bound). The initial meeting and demonstration were great and the people w...
After many weeks of searching around for a new rise and recline chair, I was thankful to come across Oak Tree. The speedy service and informative demonstration carried out by their very knowledgeable advisor confirmed I'd made the right decision. I'd not heard of Oak Tree before but after reading so...
Had a stairlift fitted 18 months ago. Last Monday I rang to say that it wasnt working and it took until Friday for an engineer to attend. Told me the motor had gone and would need replaced. I have contacted Oaktree again today and they have not received a report from the engineer so cant do anyth...
The chair is everything you said and I am finding it a great help
Pressure selling to the elderly and vulnerable for overpriced chairs for high comission. Disgusting company.
The people of oak Tree were very understanding and quick in my case as the stair lift I purchased was for my mother they came and got through all the necessary stages before my mother returned from the hospital. She is now using it and it gas given her back the full use of the house and some of her ...
Dear Sirs,
I am very pleased I chose your Company for my Recliner chair.
I would like to thank you on your professionalism from the start to the delivery of my chair. the Sales Representative really explained everything to me, and the made to measure was a surprise bonus. I suffer with my ba...
My elderly, fiercely independent uncle, has been so pleased with his bath lift. It has extended his independence and allowed him to maintain his dignity. From a customer experience perspective the service of Oak Tree was first class throughout. I thoroughly recommend this company. I am sure we will ...
Useless company won't return my deposit don't trust them they talk tte talk but can't. Can't walk the. Wallk disgusting
A great experience all round. The staff kept me updated throughout and my bed arrived promptly. The delivery men took away my old bed which I wouldn't have been able to do myself. I would highly recommend this company.
Fantastic service from start to finish, purchased a chair for my dad who is very pleased, salesman was very polite and thoughtful and then kept updated by office staff all the way until delivery, will definitely recommend to family and friends
I recently dealt with Oaktree to purchase my dad a bed and chair. Their service was fantastic from beginning to end from Sales team through to delivery. I cannot fault them and would recommend anyone to use them. Its nice to know that there are companies out there that still care about the custo...
I am very pleased with my chair.Very comfortable and does everything I need to help my aching back
I have posted a review on here before under the same name, Oaktree mobility had initially pushed back on replacing my fathers chair as it was nearly 2 years old, and at the end of its warranty, however after discussing with their senior management they agreed to replace the chair for my father at no...
Very pleasant installer. Very professional , cleaned up nicely. Pleasure to have in the house. Patient enough to show elderly parents how to use the lift. Would highly recommend anytime and every time.
Rep was excellent. Very pleased with my new Tulip riser recliner chair.
From having a visit from the salesman (sorry I forgot his name) to having the chair delivered I found the staff very helpful. The chair is exactly what I wanted and I enjoy using the heater and vibrator! I did contact the company as I wanted to know about switching off the standby light for long p...
Unsolicited mail constantly coming through the door, clearly they have bought my details as I have certainly never asked for their services being in my mid 30's and a tree surgeon. If this is their sales technique I'd stay away
Dreadful company - you have been warned - the warranty on my father in laws riser chair is not worth the paper it is printed on. Broken after 18 months and they won't honour the warranty.
From the start; i.e. the salesman, all the way through the process, to receiving the chair was a very pleasant experiance, i would do it again, HOWEVER iam down to my last pack of chocky hob nobs and will have to start saveing some pennies. Very best regards to all your team, from charles and sheila...
BE VERY WARY OF THIS DIRECT-SELLING COMPANY!!!
THEY OFFER A BESPOKE PRODUCT AT AN OUTRAGEOUS PRICE
THEIR QUALITY APPEARS TO BE ONLY ON A PAR WITH 3 OTHER PRESTIGIOUS HIGH-STREET RETAILERS, BUT AT 3 TIMES THE PRICE LEVEL
THEY INCLUDE UNNECESSARY WARRANTIES WHICH INFLATE THE PRICE
BE AWARE. THE CONSULTATION WITH THE SALESMAN COULD TAKE UP TO THREE HOURS. ELDERLY AND INFIRM PEOPLE SHOULD BE REPRESENTED. BE READY FOR SOME CLASSIC HARD SELL PRESSURED SELLING TECHNIQUES. THIS IS A ZERO STAR RATING. i have sent this to Oak Tree by email and Facebook but to date had no reply. ...
Excellent service and supply. My chair is very comfortable and operates smoothly. Customer service good from start to finish.
My husband says the chair is very comfortable and he enjoys using it very much.
Terrible customer service, my parents are still waiting for their problem to be sorted after a year. If this is how you treat your core customer group then you deserve to go into liquidation.
Technicians ( and there were a few) even agreed the overhang on the mattress was incorrect. In my humble...
Just received my chair. Delivery guys were very helpful. They took our old chair out for us and even took it into a neighbours house who we gave it to.
Totally delighted with The product and service we received from start to finish.
Sat here on my chair writing this. My fractured spine and art...
We purchased two rise and recline chairs from this company and sadly both are so uncomfortable they are causing us problems, the first chair they supplied me with was completely tbe wrong size, it being petite, I am definitely not, we spent More
Excellent customer service. Knowledgeable staff kept me informed throughout. Highly recommend company to buy from.
Having placed an order for a riser chair and an electric bed, the customer service from this company was exceptional. The quality of the furniture is superb and it is well worth comparing their products with those of a lesser quality from elsewhere..... there is a very old saying.... You get what yo...
I found the service and delivery to be excellent and the chair itself is very good the only thing that worried me was the payment system there seems a lack of trust in this as all monies are paid well before delivery although once here all was well. Perhaps this is age problem but it can leave a...
I have been physically disabled for a number of years and also have Parkinson Disease. I have often been in severe pain, made worse because I was unable to sit comfortably. We decided that I would be wise to try to find a riser-recliner in an effort to relieve some pain, and assist with my limite...
We have nothing but praise for Oak Tree Mobility. We had several quotes and salesmen from different companies but this firm delivered the best sales representative , ( Wayne), and quotation, good communication from the office, (Sara), great delivery men and on time too. They explained the controls o...
Having last year paid for a stairlift to be installed into my parents home i am shocked and appalled at the way this company treat its elderly customers. The lift started making a loud clicking sound within a month of installation so we requested an engineers visit to remedy the problem. When he cam...
I would like to say that the whole experience has been a pleasure, the initial home visit, the delivery and most of all the comfortable experience of getting to know and using the really wonderful riser recliner chair. It is definitely the most expensive furniture I have ever or ever will purchase b...
My Nan is very happy with her new adjustable chair and the advice and service I received was excellent.
Disgusting company. Charged my grandad 12000 for a sofa and chair a couple of years ago. The salesman who visited talked my grandad who was very vunrable at the time to take out a loan secured against his house for the sofa.
After speaking to them just after my grandad died a month or so later they...
The chair was VERY overpriced, Exceedingly uncomfortable, not to the order specification and Oak Tree Mobility were very difficult to deal with after they got the money. A huge fight to try and get a refund and no return or compensation for the chair they took away as a trade-in.
DO NOT BUY ANYTHIN...
Chair was bought for my 80+ year old mother who has problems walking and spends a lot of time seated. Even though it is costly, She loves the chair so much she will not let even me sit in it!! I guess it is worth the cost for mum to be happy :)
I needed a chair for Dad to help him.to standing. The young man that came out was so friendly and helpful. He made sure the chair was the right size and suited Dad. It's so comfortable and Dad is feeling so much better. It's piece of mind for me too!
My Husband is extremely happy with his new chair, being tall the whole measurement of the chair made for a perfect fit! The whole transaction was very smooth and delivery was made before the estimated date...all in all a very good purchase.
I was really impressed with the friendliness and helpfulness of everyone I dealt with at oak tree. The patience they had with my mum was fantastic. She s really pleased with her new recliner chair too!
Bought from Oak Tree on behalf of my dad. Great knowledge on products. Not pushy at all which I have found can be the case from other similar companies. Very good all round!!
I received my recliner chair for almost two weeks ago and I am very happy with my chair. It makes life for me a little bit easier for me at home due to my limited mobility and I get to enjoy the full use of my living room in comfort which is a great satisfaction. The service I received before, durin...
The company dealt with me and n a manner that I would expect. My father is in a bad way and the only thing I could do for him is to make him comfortable. I found the home demonstration service offered invaluable as I could not take dad around to retailers. They made the chair to fit my dad. Although...
My mum has Guillain Barre Syndrome and struggles with her mobility. We got her a riser recliner arm chair from Oak Tree which has massively helped with her day to day mobility issues, making it much easier for her to get from sitting to standing. Everyone I spoke to at Oak Tree were extremely helpfu...
Nothing but a very professional experience so far and they call when they say they will a great experience so far from all that I have had contact with
I purchased a new recline chair and found it to be most comfortable. Excellent for putting my feet up to watch the television, whilst enjoying a cup of tea. Superb service throughout and the office kept me updated with the progress of my order.
Delivery was quick, ran smoothly and the 2 gents tha...
my wife pamella has suffered for several years from swolen ankles, which has not only been unsightly but also very uncomfortable. our gp recommended getting a riser recliner chair which we had already looked at to ease any swelling
oak tree mobilities didn't come across as agressive sales people ...
So pleased I came across this company. The gentleman that took his time to show me the chair was fantastic and extremely patient with me. I suffer with Xerosis so picking the right fabric was very important to me. I love my new chair and spend the majority of my time with my feet up enjoying a cuppa...
I love my chair. A very pleasant experience from my initial enquiry through to delivery. Great Service. Highly recommended.
Left waiting on the phone for ages. as existing customer since 2012 every time I phone up they can't locate my details!!! The engineer I booked never called to inform me when they expected to call as promised. Left on hold for ages each time I call. Fed up