My 'overall' experience was like pulling teeth. However, after being persistent, they finally got what needed to be done. (PreOwned Cars). Thanks to those who treated me well & no thank you to those who gave me the runaround.
Worst website on earth! Pop ups you can t get rid of. Forced pages you can t leave.
I won t be looking here again!
We were recommended to Nyle Maxwell, through a friend. Found the perfect exact vehicle I wanted. The price was great, car was clean and looked brand new. Customer Service was okay, not the greatest. We waited longer than expected, 2 hours because the employees assumed were just "hanging out". We pur...
I went in to look at a car and ended up finding one I liked even better thanks to Jeffery. He made sure that we were comfortable with the payments and money down. He was friendly, determined and explained everything we needed to know. I would highly recommend him to anyone going in to buy.
Honestly, I m giving 2 stars to be nice because I was able to get my first brand new car.
However, the whole process was a mess. It was a back and forth between management about if I could use my capital one car loan or not. Afterwards, I tried to contact my sales person about my plates only for ...
Traded in for a used car and had one of the best experiences I can imagine. The purchase process was quick and everyone that works there is friendly and helpful.
I found an issue with the car a few days after I bought it, and not only did they fix it at no cost to me, but it was a considerable cost...
We purchased my Outback a few years ago from Nyle Maxwell so when it came time to purchase a car for my mom, we came back to this dealer. Thank you to Jeffery and the other team members for helping my mom get her dream Jeep!
They do not honor online pricing. Even if you have a screenshot. During financing, any extras that they offer are not completely explained and fine print is left out of the conversation. Salesman this time around has been rude. Only reason a return trip to purchase another car here was because of a ...
Good selection, prices seem to be fair and salesman wasn't on top of me bothering me.
Very satisfied with Nyle Maxwell s mobile service department. I had a factory warranty recall on my RAM Promaster. They came to me to fix it and within 30 minutes, it was done. Highly recommend.
I went in to Nyle Maxwell PreOwned Supercenter yesterday honestly doubtful I'd be leaving with a car I enjoyed however I ended up leaving with a car I love and had a fantastic experience with Jacob Thompson, he was honest, efficient, persistent, I got the feeling he would not let me leave without a ...
Definetly buy a Used car here! Was initially hesitant but found a used Nissan truck online which was kind of far from one of our properties. We setup an appointment, got a better deal here than another dealership. It even comes with their lifetime warranty. Easy transaction in and out on the same mo...
Thanks for wasting my time Clark Yoder . You were a great con artist. You're just like the average white man using and taking advantage of black & brown people because of low credit scores, if I were white with low credit you would've fought truth and nail. Please don't ever text or call me. Than...
Went to Nyle Maxwell yesterday excited to buy a new truck. Was in the process of securing financing when at the last minute I discovered the truck I was about to buy was not 4x4. No big deal, but it was late in the day so I knew I'd need to keep looking and I was ready to go home. That's when our sa...
Brian Gilbert is AMAZING!
Seriously though.
He really didn t have to go that much out of his way just to help me get into a new vehicle.
Trustworthy, kind, professional and patient.
Highly recommend asking for Brian the next time you re needing a new vehicle!
Thank you Brian! You re the best.
A bunch of grmnpies, no one knows even how to smile..the guy named Jeff
They went out of their way to accommodate us, and they have great deals!
Staff is very friendly and sales people are very experienced and knowledgeable. great place to buy a vehicle. You can get a warranty with your pre-owned vehicle
DO not believe the hype on the "FOREVER" warranty/coverage. Like all things that are too good to be true, this is one of them. In January of this year, we bought a very basic, no frills Nissan Versa from Nyle Maxwell. I like to purchase this type of vehicle because I feel the less there is to a car...
I purchased a fabulous truck from Steve Callison at Nyle Maxwell pre-owned. He was super knowledgeable about the vehicle and a really friendly guy. Not only did he get me into a great truck but even went a step above to get us a perfectly fit sun shade! This isn t your typical pre-owned car store. ...
I recently purchased a ram truck from this dealership. My salesman(Brain G) was absolutely fantastic. He wasn t pushy and did everything he could to get me the deal I was after. Even after the purchase was complete and I need an accessory added to my truck, Brian went out of his way to help me out ...
Prices are very very very high on ur use trucks on 2011 vehicles not happy at all
Tony was our salesman and he was AWESOME!!! Great attitude and totally listened to what we were looking for. Had a great time talking to him too! We definitely recommend going through Tony if you're in the market for a used car. Plus the lifetime powertrain warranty makes this the place to get your ...
Wonderful Staff, the place is a little crammed. But you are treated amazing there and they really do work with you and make the car buying experience special and smooth. I had awful experiences at other dealerships one being Town North Nissan but Nyle Maxwell blows them all out of the water with the...
Tyler was great, they sold the tacoma I was looking at originally but helped me out tremendously to get me into another tacoma. Finance also had amazing rates and some pretty impressive warranty packages. Never any pressure to buy and was out quicker than I expected.
The guys in finance are awesome!! Mike and Bob are extremely outgoing and fun! They look out for the customer. I drove 2hrs to buy my Jeep Wrangler Sahara for the lifetime warranty. They got me signed with the best interest rate I ve ever had! I m so happy with my experience with them that I ll refe...
This Place is a 10 STAR Place. Everyone is Funny and Nice. While Others told Me No They Told Me YES!!! I really do HIGHLY RECOMMEND THIS PLACE.
Rude employees, will never go here for another service need ever. Disrespectful, rude language to a 20 year old female who doesn t know anything about cars! Will never go here again, and you shouldn t either!
I had the best experience working with Janie and Rosa. They helped me get into the car that I wanted with no pressure. Everyone was very friendly and the environment was relaxed. It wasn t overly crowded and everyone had masks on. I have recommended them to my family because of the experience I had....
Last month I ended up having to get a new car and my salesman Steve made the process SO easy. I ended up getting a couple things fixed on the car and Steve and the rest of the team made sure all my concerns were fixed perfectly. I am SO happy with my Jeep Renegade and I would highly recommend Nyle M...
Will not recommend to anyone I know, and will not be part of their family, if they can't stand by their word and just take your money and forget about you. There are many more dealers who might help you.
Yvette Martinez is a wonderful salesperson, easy to work with and very attentive, caring and responsive.
The worst customer service. They have no option to bring back a vehicle, not even a few hours.. no customer satisfaction guarantee. Visiting this place is one of my biggest life regrets. (And I admit I've made a few bad choices) A complete waste of my $. I DO NOT RECOMMEND THIS DEALERSHIP... ANY MAX...
Overall my experience was pretty good. The sales rep and finance guy were great and very helpful. The two stars is for the lack of customer service.
I bought the car and I didn't notice that the antenna on top of the car was lose causing the internal compass to read incorrectly. I sent a message ...
we bought a car from here and it could not have been any more pleasant an experience. Unforseen situations have us looking for another car and this is our first stop. Yvette was and continues to be engaged as ever while looking to meet our needs.
Bought a Kia Sedona with the Wifey and had just about the most pleasant buying experience with Mr. Anastasios! I highly recommend Nyle Maxwell and if you choose to shop there then you should ask for Anastasios Diamantakis!
I went to the lot not ready to move on a vehicle today just window shopping, if you will. The "salesman" was not accommodating at all. I had seen a vehicle on their site, turns out it was at another location getting detailed... I wanted to see it and he was unwilling to help me get a chance to see i...
Worst website on earth! Pop ups you can t get rid of. Forced pages you can t leave.
I won t be looking here again!
Had to rewrite a new review. I did a review on Nyle Maxwell 8 months ago and I gave them only one star because I had a bad experience with their staff.
I gave them another chance because we know Phil Harris that works there. He treated us right from the very beginning. He cared and listened to w...
Lost a sale over $1k, we got a great deal elsewhere.
Quality cars, excellent service and no haggle prices
If I could give a zero for customer service I would. Sales person I had treated me badly. He had a very cocky attitude. Told manager on the way out the door but he didn't seem to care.
Haven't been there in a long time but I like their cars, jeeps and trucks. Might go and look around.
The sales men were awesome ..personable and did everything the could to make sure we had an enjoyable experience
BY FAR THE WORST EXPERIENCE IVE EVER HAD IN A VEHICLE PURCHASE!! DO NOT BRING YOUR BUSINESS HERE AND IF YOU DO JUST HOPE AND PRAY THAT IT NEVER NEEDS SERVICE!! ERIC TIPPETT (SERVICE DIRECTOR) BOLD FACE LIED ABOUT THE DIAGNOSES OF MY TRUCK BECAUSE HIS SERVICE TECH TOOK IT FOR A ROAD TEST WHEN THE E...
I wish I could give no stars. 10 days ago I had reached an agreement with Roel on a Lexus ES300 I went and drove it there were 2 problems with the car. I told him to fix them and I would buy it. After checking on it all week and a part on "backorder" I get a text that the car sold no apology noth...
Nyle Maxwell, in general, has treated us very well. Everyone is friendly, helpful, and does 100% to make the car buying process great. I found exactly what I wanted on their website, called my salesman Oscar with my order, drove all of my choices, and got an amazing price on a premium car. I even go...
I m not getting the support from the sales and financial office after a sale .. I have been dealing with this for months. This has included wrong license plates , wrong paper work and just not the right information..
Can I give this place 10 stars!!!!!!!?????? I love this Place!! Ask for Alan Barron, he is the most patient, sweetest, funniest man. Keep in mind I am in sales so I know a real one when I see them!!! He is AMAZING!!!!!!!
The entire staff is super friendly!!!!! Get your insurance through Critta she ...
Fred really listened to what I wanted and could afford. He worked hard and got me in a nissan altima for a monthly payment $65 less than I asked for AND it has a bumper to bumper warrantee, is certified used car, and gap insurance!
GO TO THESE GUYS!!
Just bought a used Kia Seoul from Jeffrey and he was amazing. Very honest, professional and fast. He even shuttled us to pick up my daughter's car in Georgetown.
I would buy here again!
Steve Callison sold us a truck here on Black Friday weekend and he was great! Wasn t pushy answered all of my questions (and I had ALOT). And tried his best to give us the best deal he could in the price range I wanted. Definitely recommend and would come again! Worry free warranty is pretty awesome...
This place is terrible. Sales people and finance staff are extremely slow and don't return any calls.
They are hard to get a hold of. I never had any issues with other dealerships, I guess they want to make money and this dealership don't want to?
I guess that's why they have a bad rating.
Taking...
It's a used car lot sales lot...lots of cars & trucks... Typically hungry salesmen. Haven't bought anything at the used lot...bought a new diesel at new car center. BTW...the "forever" warranty? Not what you might think it is...ASK AND READ WHAT IS AND WHAT'S NOT COVERED. That way no surprises.....
I am so happy that I found TJ Duncan, the Nyle Maxwell team and this amazing Nissan Titan Pro 4X Diesel! I own Freedom Fun USA here in Austin and as many know we are always on the road delivering mobile laser tag, outdoor movies to celebrations all over Austin. Covid has really driven demand for dri...
Both Roel the sales guy (claims to be a sales manager) and this place in general are as sleazy as they come. No respect, no ethics, no rules to game. Told me straight up that they have over 200 cars and dont need to wait for customers. I have over 200 dealership choices to shop from that are more th...
Shady business. I was told a car was available online and came in to a rude salesman with a fake LV mask and told me I could look at any car but that one. I asked to speak to the manager and the other salesman sarcastically says I just put a sold tag on the dash and the customer is picking it up Mon...
Brian Gilbert was amazing! He helped us get into 2 cars.. So friendly..
We hate buying cars. Especially used cars. But our experience at Nyle Maxwell's Pre-Owned Super Center was BY FAR THE BEST car buying experience we have ever had. A GREAT PRICE ON A POPULAR MODEL got us to look. The OUTSTANDING CUSTOMER SERVICE and 0 (I MEAN ZERO) PRESSURE was the trifecta of car ...
Counter help was so nice. However some of the salesmen talked to the younger girl in a really rude way. She was so sweet and it made me upset to here him talk to her like that.
Service wasn't great. Car was missing from the lot on a scheduled test drive. An hour later the car arrived, but not any...
Went with my husband to look at a truck. Salesman stated that the truck my husband seen online was already sold. I think that they advertised that truck as bait to get us to come in. I cant say that for a fact but its just my feeling because they didnt have anything else in that price range on the l...
Negotiated for almost a month. I asked them to send me the Carfax. They did and the carfax listed an accident. They told me carfax was mistaken and the car was perfect. They said carfax often makes mistakes. They must have told me This over 20. times in the course of our 1 month negotiation.
When...
No hassle, and only took an hour to buy a car. Ask for Mark, cause he's the nicest guy, and goes above and beyond.
I didn't have the best experience purchasing a truck here beware of the pre-owned selection.
Jeffrey M is awesome. Within an hour I was leaving out in my new ride. If you want the best see Jeff. Because he is #1in my book. He will take care of you, just like he says.
Very disappointing experience here today. I put in my information through their website (as I am selling my 2013 Hyundai Veloster) including condition, mileage, and basic information about my car. They gave me an estimation of $4,800-$6800 for my car. I did my research on Kelley Blue Book before I c...
Update after typing and reliving then incident I decided on a 1 star cause I remember how I was treated and duped.
I'm giving them a two star review instead of one only because I liked my salesmen so much I bought two trucks from them. Now the complaint is not about my purchase but the after purc...
Traded in my Challenger for a RAM 1500, September 2020, Zach and LJ took such good care of me. I'm super grateful and happy with our truck. Thank you! Having come here for warranty service before I can say the sales and service department are top notch. You guys have a lifetime customer. Best experi...
My husband and i operate a dog rescue in rural Texas. When our car broke down, we were almost unable to help dogs in need - our passion and our mission were very affected. It was more than just a car to us. Running a rescue is a financially taxing venture and I myself have never had good credit. I...
Great place to purchase a pre owned vehicle. Yvette Martinez was very helpful, made the process go fast & smooth. Highly recommend.
We purchased a used vehicle. To begin with, when we purchased the vehicle they swore they were not going to run our credit because we had a pre approval through a authorized bank and low and behold the next day we get an alert that our credit had infact been ran. That was the 1st of many issues. Th...
I d read the countless reviews about how everyone here has impeccable customer service skills, but I was not prepared for how amazing Joey, Bob & Nikko were! I had a seamless experience from start to finish. I m confident that I got the best deal and would absolutely recommend you visit Nyle Maxwell...
I bought my second vehicle from this place .My two salesman s Jacob and Jeffrey were extremely helpful and was able to put me in a 2019 Malibu . Would totally recommend this place for anyone that s looking to buy a car at a great deal !
We saw a pretty good variety of cars and the guy -sorry can't remember his name was very helpful and let me test drive 3 cars. I even asked if I could look under the hood and he said yes, so I did. Saving a bit more money to purchase, but this was a good start!
Great service, awesome cars at reasonable prices. I would definitely buy from them again.
Wonderful experience once again. We have bought 9 cars over the years eith Maxwell and not one bad experience. Thank you Nyle and your team. Nick Kaso was very professional and my my daughter's 1st experience buying a car fantastic!
Steve Callison was absolutely AMAZING in helping me purchase my new 2017 Jeep Wrangler!! HIGHLY recommend going to Steve for any used car need. Purchasing process was so easy & he was so patient. Definitely not your typical sales guy. He was upfront & honest the entire time, never once making me fe...
After searching for a truck for a few weeks I found a F250 for sale by this dealership. I contacted the dealer and got additional information and put down a deposit. I flew from Orlando Fl to Austin to take delivery of my new purchase. After signing paperwork and getting ready to leave I found the b...
Steve is great! Definitely ask for him. He's honest and will try and get you the best deal he can. Thanks for your help Steve!
Terrible customer service. Clearly the salesman Jeffery Midence was a con artist and rude. Bbb has been notified 3 times about their lifetime warranty dont go here...
bought a car about a month ago went into the dealer and test drove the car turned out the key fob was low battery. asked the sales man if they would change it out he said I can go to BestBuy and replace the battery myself. was talking to the manager as well asked if they would replace the battery at...
About two months ago we took our 2017 Chrysler Pacifica Limited in because we had SEVERAL issues. Our third row was stuck, the navigation screen would just freeze, our suspension had an issue, and the transmission was having a hard time transitioning from 1st to 2nd gear. It took them a few weeks be...