Northstar Ford

3.7 · 348 reviews
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Eric Phillips
Reviews 1
2020-12-27 19:43

I had an amazing experience with purchasing my veh...

I had an amazing experience with purchasing my vehicle from Joe Kaufhold. He helped to find the exact vehicle that I was looking for and helped me to make it fit into my budget. He was friendly and very professional and I will be purchasing my next vehicle from him again in the future.

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Jake Chamberlin
Reviews 1
2020-12-26 12:19

They lie and tell you what you want to hear on lea...

They lie and tell you what you want to hear on leases and buyout payments when leasing new vehicles, then change everything when it's time to purchase. I will never go back and will be using a different dealer to handle end of lease. Also there mechanical service was terrible and needed to use a di...

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Bob Bursell
Reviews 1
2020-12-24 09:52

I've had several company fleet vehicles delivered ...

I've had several company fleet vehicles delivered from this dealer. The staff is generally friendly and efficient, but I think the fleet vehicles could be prepped a little better before delivery (film on interior glass, general interior cleaning). Overall a decent and pleasant experience.
I've also...

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George Kish
Reviews 1
2020-12-22 07:06

Don't trust Ford. I purchased a 2017 Ford Focus fr...

Don't trust Ford. I purchased a 2017 Ford Focus from Northstar Ford, and neglected to inform me that the vehicle has a history of issues. One major issue they did not mention is the "dual clutch" my vehicle has had two replaced already. I had a 2016 Focus that had 3 replacements, North Star Ford sa...

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Ryan Jones
Reviews 1
2020-12-19 22:58

I am definitely not doing business with Norhtstar ...

I am definitely not doing business with Norhtstar ford. Their pushy salesmen wheeled and dealed with me and were not going to let me leave that place without buying a car. They managed to get what seamed to be a great deal for me, so I was okay with the fact that they were persistant. They approved ...

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Eric Murphy
Reviews 1
2020-12-14 09:16

One of the best new car dealers I have ever worked...

One of the best new car dealers I have ever worked with. They will work with you to find the right used or new vehicle at almost any budget, unlike other dealers who may not answer phone calls if you tell them you can't buy a new car or newer used car.

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ray laakso
Reviews 1
2020-12-12 09:53

Worst experience ever, quoted $650 was charged $95...

Worst experience ever, quoted $650 was charged $950 and Truck still has check engine light on and problem still isn't fixed! This is after I was told Truck was fixed and got dropped off to pick up, then get told they don't have part needed and I'd have to come back next day. Never offered a car to...

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Candy B
Reviews 1
2020-12-11 09:04

My kid tried to buy a car from them and they 'sold...

My kid tried to buy a car from them and they 'sold' him a car for $8000. They could only take $2000 up front so they wanted him to return with more $$ the following day. In the meantime they would keep the vehicle until paid in full. (He did NOT apply for a loan) The next day my kid let them know h...

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Lucas Petrich
Reviews 1
2020-12-08 09:27

Best Ford dealer around!! NorthStar Ford is one o...

Best Ford dealer around!! NorthStar Ford is one of the best dealers you can find anywhere. I'd dare you to find another Ford dealer that pays as much attention to their customers. From Dave in Sales, Kevin in finance to the service team including Rob, Tom, and Carlos, to the team at quick lube in...

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Frances Williams
Reviews 1
2020-12-04 03:15

I continue to have my Ford Escape serviced at Nort...

I continue to have my Ford Escape serviced at NorthStar Ford LLC because of the excellent and prompt service I have experienced each time we have had the oil changed, etc. Prior to the Escape I had 7 Explorers and had excellent service with each one. If I have a question about my vehicle, they tak...

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French Canadian fur trapper
Reviews 1
2020-12-02 16:52

Worst experience ever first the dealer say oh it'...

Worst experience ever first the dealer say oh it's got new battries and there form 2015 both of them then he lies again says the used vehicles there are all mechanical safe there was gas coming out of the engine the seals were leeking the tank was wet. And when I told him this he said well I can ...

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Skyes World Mighty Mouse
Reviews 1
2020-12-01 08:31

Matt Coy was my salesman. Went in for service on ...

Matt Coy was my salesman. Went in for service on my car and we were having a conversation about my car(which he had sold me originally) and after talking about the deals on the 2016's we decided to go forward and after the number crunching I left in a new car with very little change in the payments...

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Amy James
Reviews 1
2020-11-25 03:06

I had such an amazing saleman and they worked me i...

I had such an amazing saleman and they worked me into the most comfortable and amazing vehicle! I would go back in a minute to get another vehicle of I could afford it, but I HIGHLY recommend Northstar Ford to anyone looking for good honest and dedicated folks who will do anything to help you. AWE...

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Joseph-Tanner Klainert
Reviews 1
2020-11-22 22:26

Oil changes are cheap but some staff have issues. ...

Oil changes are cheap but some staff have issues. On one occasion, a tech broke off part of my running board and just placed it inside the cab. When I asked the receptionist about it she wasn't very pleasant and said that "it was rusty." I knew it wasn't from rust that a plastic piece fell off, b...

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John R
Reviews 1
2020-11-18 03:22

I went to Northstar Ford to look at new trucks wit...

I went to Northstar Ford to look at new trucks without the real intent on buying. After going for a couple test drives and working with the finance team i left with a brand new F-150. I worked with Cory B and was without a doubt my best experience with a car salesman. I would highly recommend wor...

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corey moen
Reviews 1
2020-11-17 04:53

They sold me a 2001 dodge neon, claiming it was in...

They sold me a 2001 dodge neon, claiming it was in great condition and exceeded the bluebook value of $2,000. Paid them $2500 cash for the car. Didn't even make it home before one of the doors broke and was stuck open, their fix for this was to tape it shut. The car was all over the road, leaked oil...

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Jim Berton
Reviews 1
2020-11-15 13:52

We just recently bought our 5th vehicle from North...

We just recently bought our 5th vehicle from Northstar. Dan Carlson is the best salesman and person on the face of the earth. always treated us professionally and friendly. service department has been great. we drive 100 miles (from Michigan) to buy at northstar. wouldnt consider buying anywhere els...

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Sherrie -
Reviews 1
2020-11-13 15:03

I will admit I had a couple bad experiences here i...

I will admit I had a couple bad experiences here in the past. Being a female its hard to go car shopping and get treated like you're the one buying the car. Everywhere I went I was with my husband and he was always the one they paid attention to. I was about to give up until a friend of mine told me...

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Shannon Hartson
Reviews 1
2020-11-12 09:14

You guys sold me a bunk car. The car has tons of e...

You guys sold me a bunk car. The car has tons of electrical issues. The key gets stuck in the ignition, the dashboard flickers, car shuts off when driving, radio doesn't work, heat doesn't work, parking emergency brake flashes on and off, check engine flashes on and off. Battery isn't operating at f...

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Katelyn Borman
Reviews 1
2020-11-11 07:28

My boyfriend brought his truck here to get an up-p...

My boyfriend brought his truck here to get an up-pipe fixed they told him it would take a week. They never put his truck in till two weeks later to get looked at. Finally go his truck fixed almost 4 weeks later. When we got his truck back NOTHING electrical worked in it. He went in to talk to them...

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Tom Degerstrom
Reviews 1
2020-11-10 22:29

We bought a 2010 Ford Fusion from North Star in Ja...

We bought a 2010 Ford Fusion from North Star in January. They had the best price of anyone around. 6 months later it developed an unfortunate but common Throttle Body Assembly problem with that particular year of car. After some initial confusion from the Service Department and a big help from ou...

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Rebecca Oman
Reviews 1
2020-11-08 16:25

Worst car buying experience I ever had. Bought the...

Worst car buying experience I ever had. Bought the top notch warranty on a 2008 tundra. A week after having it we every light on the dash came on. Brought it in they told us they had to bring it to Virginia to be fixed. After not having our truck for 2 weeks (calling everyday trying to figure out wh...

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Jim Kovala
Reviews 1
2020-11-08 13:22

I purchased a 2019 Ford Escape Titanium from North...

I purchased a 2019 Ford Escape Titanium from NorthStar Ford October 30, 2019. I had an extremely happy experience dealing with NorthStar Ford again. I must say that this was my best car shopping experience ever. I highly recommend Sales Specialist Trevor Homeier as he was very informative answering ...

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Chi cago
Reviews 1
2020-11-04 19:48

Northstar Ford will not be getting my 50k. I went...

Northstar Ford will not be getting my 50k. I went in to drive and buy a vehicle that was on the their website. I told the salesman about the vehicle that I wanted to test drive and he asked if his manager could drive my trade-in. Of course I said yes. The salesman could not find the keys for the...

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demon56345
Reviews 1
2020-10-28 18:49

Great service!!!! Went there to get oil change and...

Great service!!!! Went there to get oil change and tires rotated they didnt do the full job the first time so me and my wife brought our truck back and not only did they own it they finish the job free of charge and let me and my wife watch everything they did as they pointed and told us everything ...

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Robin Schmidt
Reviews 1
2020-10-23 07:04

Went to North star to look at a used jeep Cherokee...

Went to North star to look at a used jeep Cherokee and ended up buying a brand new Ford Edge. Keith was the person we dealt with through the whole process he is an awesome sales person .. on our test drive he took time to show me some features on the edge even got me to do some music grooving he's ...

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Samantha Maki
Reviews 1
2020-10-22 12:08

Had an amazing experience from Joe "Bulldog" Kaufh...

Had an amazing experience from Joe "Bulldog" Kaufhold from Northstar Ford. He was very easy to work with and made me feel I was making the right decision-as I have no knowledge in purchasing a car. I didn't feel rushed and was able to work with the financial people to help me purchase something that...

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Christiann Scofield
Reviews 1
2020-10-18 08:40

I ve purchased 2 vehicles from Northstar Ford now....

I ve purchased 2 vehicles from Northstar Ford now. Keith Nelson was my salesman, he has great customer service and made sure the vehicles I got would work for my family. I ve recommended and will continue recommending Northstar Ford to all of my friends looking for a vehicle.

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Robert McElroy Bobkat8762
Reviews 1
2020-10-17 23:51

I came to you all at north star, and I came in goo...

I came to you all at north star, and I came in good faith. I had a 2005 Ford Ranger, excellent condition I just received a check from the archdiocese for something I don't want to talk about because it's to personal. But any way, I had my truck and a check for13.000.00 plus. Your people showed me th...

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Alexander Kanwischer
Reviews 1
2020-10-13 20:50

This dealership lacks responsibility and will not ...

This dealership lacks responsibility and will not help when things go wrong. STAY AWAY FROM ANY FORD VEHICLE! Mike took me to the cleaners on my trade in and now I'm stuck with a vehicle that has a bad transmission and North Star Ford is offering me HALF of what I paid after putting 20,000 miles on ...

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P Kohler
Reviews 1
2020-10-12 07:43

In my past experience I have purchased a new 2008 ...

In my past experience I have purchased a new 2008 vehicle here. I did so after a huge car crash which left me the money to do so. I was an easy sale. I knew exactly what I wanted and the sales person knew pretty much nothing. Later on I found out that he hadn't worked there long. When I went back la...

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Ethan Cooper
Reviews 1
2020-10-10 11:47

First let me say the person from the sales departm...

First let me say the person from the sales department that took my complaint did a great job and should be commended for handing my call very well. The service department on the other hand.... the opposite. I recently (Saturday) took my car in for a full check of my car prior to a 2,000 mile road ...

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duane valure
Reviews 1
2020-10-08 21:29

I traded in my 2013 Chev Silverado single cab and ...

I traded in my 2013 Chev Silverado single cab and got 2k over trade in value for it. I bought a 2011 4 door (due to a growing family) for under market value. Thanks to Mathew Coy salesman from North Star Ford i got into my dream truck and got a great deal. Keep in mind I have extremely bad credit. M...

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Kat P.
Reviews 1
2020-10-08 17:24

I have had to go in a few times now with my van, a...

I have had to go in a few times now with my van, and I have to say that the service I get from Carlos in Service is AMAZING. He's quick, he gets the answers, and he doesn't assume that I know nothing and try to pull the wool over my eyes in things that need to be done. He knows from the first time ...

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Peter Hannegraf
Reviews 1
2020-10-06 19:10

I recently had the pleasure of purchasing a vehicl...

I recently had the pleasure of purchasing a vehicle through Northstar Ford with the help of knowledgeable associate by the name of Cory Bellamy. He took the time to fully understand what I was looking for and found a car catered to my needs. I couldn't be happier with my new car! I definitely recomm...

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Mike McGinn
Reviews 1
2020-10-03 09:41

I had my 05 Super Duty in for normal service and b...

I had my 05 Super Duty in for normal service and by the way check the tailgate latch because it was sticking. She called and said I needed a new $400.00 tailgate! STOPPP!!!! I got it home and put some wd40 on it and its been perfect ever since!! Wouldnt any mechanic try that first????? Nice...

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Joelle Lane
Reviews 1
2020-09-27 23:28

ATTENTION SINGLE LADIES... beware of going into th...

ATTENTION SINGLE LADIES... beware of going into this dealership alone. They will take full advantage of you. I needed a car and was so afraid of getting ripped off. I bought a Ford Escape within hours of driving it home the battery light came on and I needed a new alternator. I called the deal...

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Sam Haddad
Reviews 1
2020-09-26 17:48

Don't bring your car here to get serviced. I broug...

Don't bring your car here to get serviced. I brought my car in to have a simple sensor replaced, told them the issue. They said they could fix it no problem. Two hours later they've been "trying to get it to act up" and haven't fixed anything. Not only are they trying to charge us shop fees for doin...

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Amy Calore
Reviews 1
2020-09-26 16:20

NorthStar Ford has always been a great place to bu...

NorthStar Ford has always been a great place to buy a vehicle and my last experience was no exception! Keith did an amazing job, I was in and out within 2 hours with my new Ford explorer and I'm loving it! He called to check on me a few weeks later to make sure everything was going well! I am so ple...

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James Novack
Reviews 1
2020-09-25 16:43

Addendum to original review....

Addendum to original review....

I'll give those in the front office some kudos. They actually read reviews and act on them, so be prepared to get a call.

It appears that the review of my experience was read and apparently deemed significant enough to actually address with me directly as they c...

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deadfall 1983
Reviews 1
2020-09-25 11:48

Absolute worst dealer ive ever been to. Bought a 2...

Absolute worst dealer ive ever been to. Bought a 2012 f150 xlt eco boost with 65k and it was right back to the dealer for bad rotors ,caliper and breaks. Had to pay to have it fixed they covered the parts. Month later right back in the dealer with the same problem. Now they say its the rear rotors ...

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Adam Claybundy
Reviews 1
2020-09-25 06:22

Excellent service, took me in when nobody else wou...

Excellent service, took me in when nobody else would..on the spot. They had me back on the road within an hour so I didn't miss my deadline. Great knowledgeable lady at the front desk, she made it happen and if she's eligible for a raise..well..give her double.
Thank-you so much Braydee Turner.

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Amanda
Reviews 1
2020-09-21 16:20

I purchased a new Ford Edge in August of 2016 from...

I purchased a new Ford Edge in August of 2016 from NorthStar Ford. I had a bit of a rocky start with it, due to no fault of NorthStar Ford, and the staff worked hard to make everything right for me. All of the staff, from sales, customer service, (in both the Quick Lane and Service Center,) and Co...

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Nicole Olson
Reviews 1
2020-09-19 15:27

After the death of my husband I needed a vehicle t...

After the death of my husband I needed a vehicle that I knew would be dependable and stable for myself and my four children for a long time. I had driven a minivan prior and I wanted something that would seat at least 6, but I needed 4-wheel drive for the winters here in Duluth. Larry Durene was my ...

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