we have been waiting for a garden waste bin for over a year, apparently they have none. This is not true pass the killingworth dept you see hunderds stacked up. we have phoned 4 times , a different story each timeeach time.
the strangest thing is 2 new householders have move in in the last few mont...
shockingly bad experiences on multiple occaisons with this Council. Would leave less than one star if possible. Take note of the comments NTC.
Takes forever to speak to an actual person- so frustrating.
Every department I have experienced have been incompetent. Council tax money might as well get burnt in this place but I doubt anyone would be capable to start a fire.
I have just stood and watched the recycling wagon empty the black box full of glass in to the recycling bin well I will not be doing any more recycling why should I and other people keep the stuff separate and you the council come along and just empty it in the bin end of recycling for me everythin...
Would rather spend money on countless speed reduction projects then on where its really need this council wastes public money like there's no tomorrow
As someone who does local community work on a voluntary basis, I've contacted the Environment Department with queries re. recycling. Each time speaking to and receiving e-mails from a Waste Management Officer called Heather Angus. Each time I've received polite, no-nonsense, realistic advice / guida...
If it was an option to give a zero star review that's what they would get. Literally couldn't be more awkward to deal with if they tried.....in all ways.
I have left two telephone messages on the answer machine of the Environmental Health Dept and still no one has got back to me to explain why the bins on Whitley Bay prom opposite the Spanish City are not being emptied??? Easter weekend they were over flowing from Good Friday until the Tuesday when ...
Does what it says on the tin. Excellent local schools, tidy environment, roads in decent repair. Sure there's issues, where doesn't have them, but overall very pleased with the local structure they provide
If I could rate them a zero I would. Made a complaint and the reply I get was that it was basically my fault that I hadn't received letters for appointments. They then have a cheek to say that it's important things get done then council fails to turn up for an appointment.
As other reviews, but I can't even get the right department!! To email them. There's a notice at the end of my street saying they are starting night time road repairs, TONIGHT! ! ARE THEY KIDDING!!!! I assume they mean during the night. I can't get in touch to ask them!!!! So to warned they may be c...
Just phoned NYC to get a mattress removed the lady was very professional and pleasant
Will be collected on Wednesday exellant service keep up the good work
Horrible people to call regardless of what it regards, very disrespectful staff, takes forever to get through to anyone and when you do they just don't care at all no empathy or respect for the situation absolutely rubbish service.
As a local tradesman we are often parked outside the home of other people- we will almost always get a parking ticket within a few hours of being there. I have received a parking ticket for being parked outside a shop with the van engine running and the back doors open as we loaded it-
I once slowe...
Moving in staderds very poor no one contacted me to sort out repairs still waiting for repairs after 2 months in property replaced kitchen plinths window handles draw fronts myself combi boiler leaked bathroom radiator not working whole system replaced after I decorated loft not cleared bathroo...
Service very slow not helpful,if can I just give them zero star
A total joke. I have been calling and calling and calling for a total of 5 months and counting. Their so called 'service' is appalling. I have left several messages on answerphhones which are never returned. I have now been able to get the name of a supervisor to which his answerphone doesn't exist....
Website doesn't work. You play ring around the roses to speak to who you need too to make any changes and then they HANG UP THE PHONE! Fuming
Had to call up to solve a council tax bill 3 times and spent around 2 hours doing this, each time I was met with rude unhelpful staff. Seems like a waste of everyone's resources to have such arrogant unhelpful customer service staff.
Went into your customer service centre in north sheilds for help to be told flat out to go home go on line on a calculator..a calculator because you know there holds the answers and advice I want ...a calculator..not even a hint of looking into my situation on my account giving me the advice that I...
NTC Arborist (Billie Taylor) came to my home at 8 am today to discuss the issue concerned. He was extremely helpful and friendly. He treated me, my home and my garden with respect, and listened to my problems. He is a real credit to NT Council and the wonderful team which looks after our trees and s...
I can't even get through to them, they are taken the piss basely, send you a let saying ur Inn tax arrears when your not!! Then when you ring them to sort the problem out they leave you on the line with no one on the other end!!
I'm trying to set up direct debit to pay for rent. I sent signed direct debit form 38 days ago and is still not set up. Looks like lots of useless people working there
Absolutely disgraceful customer contact.You cannot get through on the phone to anyone regarding an issue when they have failed to attend a rubbish collection that we pay for. You wonder why people go private
You try and ring them to speak to a person get put on hold for 20min then cut off, joke
If I could give 0 stars I would have ! I ve never known such a self centred council ! They are always looking for ways to screw the public over ! Shame on you !
Just giving this restaurant zero marks the food what they serve is absolutely discussing last week I had fish and chip the fish was under cooked tasted like rubber chips where over cooked it was absolutely discussing and when I complain to the assistant manager she give my a dirty look walked away ...
It's a shame I have to give a 1 star rating. It deserves 0 rating. Racism is at it's highest level. The worst Council staff I have ever worked with in the UK.
Racism, Racism, Racism , Racism oh my God Racism.
I'm still living with the trauma I faced at this council.
What wonderful timing. Just as HM Govt. announces another lockdown the Council starts taking down the cycle lanes. If there is one decent thing that NTC managed to do this year it was to have the courage to implement a scheme separating out walkers, cycles and cars at the sea front.
So now for th...
It's easy to see that the only people giving this organisation a 5* quite evidently work there, doing absolutely NOTHING all day. Since living in a North Tyneside council home my life has been nothing but hell. Although the staff at the customer first centre are brilliant, behind he scenes it seems ...
Unable to speak to anyone left message sent emails impossible
The irony of customer service being called customer first centres when the quality of service from both contact centres and repairs staff is shocking. Often left to feel like you're looked down upon.
Worst Council in the UK.
Received parking ticket from them today.
Unjust and Unfair .
Cowboys.
Have a nice one star in return !
The council are basically lining there own pockets and charge you to park wherever they feel like it
I have been phoning the council and now no one answering my calls as put a permission form into ask about getting a log burner in and that was on 25/1/17 and they cannt be bothered to answer with a yes or no it's disgusting the way they treat people
Shocking women on the phone - bin man won't collect bin as a poly bag was pushed in the top
Shocking service bins only collected once every 2 weeks - so lazy some folks....
No problems with any issues I had, dealt with respectfully either on the phone or face to face, reason only 4 stars is trying to get through on phone long waiting time !!
We have done a lot of work for N.T.C over the last few years and have found all the people involved a pleasure to work with, recently we did some works at Whitley Bay Chapel and it was great to see everyone working together to complete the job on time within budget and to a high standard a grade 2+ ...
Absolutely furious they've decided to change their number that my phone is blocked from ringing! Website still down since about November to pay rent online. They'll be straight out whinging as well when the rents not paid. Nice one NTC. Just making it harder for everyone to keep up to date with pay...
My wife and I have reported the amount of rubbish/fly tipping in the Chirton/New York area, public bins removed, mass amounts of dog mess etc. Seem to pay more year upon year in Council Tax but getting less and less service. Very hard to report issues to the 'correct' people and feels like we're ge...
After 2 weeks of trying to call all departments without a single call answered and no emails answered totally useless to deal with
if you want a knife in your back then apply for a job. Management are cutthroat and will stop at nothing to prevent more capable people from earning advancement. Believe me if you're face doesn't fit you will be made conveniently redundant regardless of how productive you are.
Rang on numerous occasions trying to speak to someone in the planning department !!!! still waiting to speak to a human instead of a automated answer phone ! shocking service.
I've been contacting the North-Tyneside council constantly for the past two weeks. All I need is for them to renew my residential parking permit and send out the new pass. Two weeks later still nothing.
I find it ridiculous that I have to park 20 minutes away from my house so I don't get fined, T...
Poor response, not helpful still waiting for reply for more than 2months
Definitely the worst council in the UK
Not fair at all with the residents, just trying to get your money.
Poor service, not trained staff at all.
Such a shame, does not deserve even 1 star.
Feel sorry for people who have to deal with them and those who work for NTC.
USELESS!!
Similar stories to many here. Slow to respond and often respond with a generic answer that doesn't apply to your particular issue. Very dated services in general.
After a great deal of trouble finding a telephone number which actually worked, I was greeted by an automaton which could not understand my reposes to its questions and eventually got through to a line on which all operators were busy for 10 minutes and played exceedingly loud music with repeated an...
Sorry but the council need to sort themselves out.
I report the leaves in the gully in both sides of the street NE28 6PB EVERY YEAR.
But I end up having to pay some random person walking up the street to brush them out of the gully as the two old men in the drive along road sweeper refuse to get...