I have been working with Noritz since 2007. I have installed a lot of units. As long as they are properly installed and maintained , those units are bulletproof. When you need tech support, they are there to help you. Free training avalable every month, customer service is top notch.
Had a Nortiz unit installed in my home in 2006. Descaled it yearly and had a Heat Treaters filter on the unit. First heat exchanger started leaking in 2011, replaced under warranty, just this week, right after my 10yr warranty expired the replace copper heat exchanger started leaking AGAIN. $1,30...
We recieved our tankless water heater a couple days ago, installed over the weekend. To our dismay no REQUIRED remote comes with the unit.
It's listed as OPTIONAL on all paperwork, online etc. We didn't think it was needed other than to adjust the temperature above 120, so we didn't order the "opti...
Horrible technical support, my Noritz EZ111 is 30 minutes old as I type this, my plumber just left and I took a celebratory shower. I went back to the garage to clean up after the installation, and discovered the sides of the unit had blown out / warped from heat generated by the unit.
Immediatel...
Everyone keeps saying how good these units are but we ve had nothing but PROBLEMS for the past 8 months since it got installed. Water temperature is inconsistent, now it doesn t work at all and they re refusing to cover it under warranty!
I should ve gone with NAVIENT !!
We had a Nortiz (NRC1111 I think) indoor tank less unit in our home in MA.. It was a rock star. Had 6yrs before we sold and worked every day. It was quiet and more than ample hot water!
On 1/4/20, my Noritz model N-0751M model stopped working with error code 11. Called tech support, after 10 min diagnostic, the gentleman wants me to buy a control circuit board, NR98. I drives 2 hours to their Fountain Valley office pick up the part, installed it, still does not work. Called on 1/...
Super annoying when calling to speak to tech support, the operator asks and NEEDS serial and model number and when transferring to tech you have to give everything all over again. They won't transfer with out it knowing you have to go through everything all over again. This is unnecessary and needle...
Update: I have found Jay Hassel is the Agent for Servic e of Process Update: the customer service is non-existent. I have sent 5 emails via their website in an effort to work with them. The heater I had installed has NEVER WORKED PROPERLY. For 4 years I have called them when I have 2 spare hours to ...
On hold for more that 2 hrs and it says 0 callers ahead of you. Horrible customers service.
I am a service tech and will never recommend my customers. Takagi will be my first choice.
3.5 years and my heat exchanger is leaking. Maintenance regiments alone were not enough to get this type of a heater to the life expectancy of a traditional water heater. I love the space saving aspects and the endless hot water, but I can't recommend this product. I've been through a lot with the h...
Don t waste your money with this company. First they say it s under warranty then they say you have to put a softener then you have to flush every year not every year and half. When you call them they keep transferring you one to another. When you look at their review it looks like their own employ...
Don t waste your money with this company, very bad people working there. Stay away from these terrible people
We have two Nortiz tankless water heaters. One is 8 years old (vents vertically) and has been great. The second one (vents horizontally) is two years old and has been nothing but trouble. The problems started when it was brand new and the service tech had to come out and 'adjust' it. It shuts off fo...
Customer service are rude and the heaters are garbage! I installed a customer provided heater for a client and it s been giving us problems from day 1. I spoke with Eric a customer service rep and he was extremely rude and insist that the water heater is working properly and it is not. Do yourself ...
I find it completely unacceptable to pay for an expensive tankless water heater for a new construction, to have it fail upon testing prior to even moving in, and to be stuck with a bill for $240 because Noritz will only refund $120 of the $360 we were billed. If this is the best warranty in the ind...
Bought a Noritz tankless water heater 2 years ago. It started dumping water and acting up right away. They sent me a part for it that I replaced and that solved the problem for about 6 months. Recently, it started doing the same thing and they (Valorie) told me I needed to call out their "certifi...
Excellent service. Great product. Best/Top in the world.
Thank you Sam Barba . Great technical support . He represents the Noritz company well. So nice to work with such a knowledgeable Rep.
Have had a Noritz for almost five years. It has worked flawlessly in that time. Descaled it once a year. My plumber (Artisan) put in easy controls to turn on and off and reroute the hoses. It is their smallest one, mounted outside and vents directly from unit. Runs on natural gas.
The only compla...
I LOVE MY WORK PLACE. WE HAVE A GOOD WORK TEAM AND MANAGEMENT!!
I'm lead service tech in one of the leading companies in chicagoland Illinois. Frequently need to call in to get manifold gas pressure values ( a call which needs about 1minute of actual phone time )
Currently on the line to tech support for 27minutes being assure by automated message that my call ...
Place was rad people seem like they enjoyed working there and were helpful
I have been on hold at customer service for over an hour! What the real F?!
Buy all day long......... recommend a tankless to everyone!!!!
I've read some complaint about how long the phone wait time is and etc. I live 15 miles from them and wanted to come see the show room but they couldn't give me a definite answer so transfer me to a different department. I just need to know if I can come see the units on display but was put on hold ...
I was super impressed with the knowledge all the people at Noritz have. I had several questions about the tankless water heaters and they were able to get me all the information I needed. I have to say having a tankless Water heater is the best investment especially if you have kids that love to tak...
HORRIBLE!!! NEVER will I deal With these people AGAIN!! a bunch of liar's !
Customer service for their contractors put them in a league of there own
So far, absolutely infuriating. Unwilling to assist any homeowner who has their product with any issues that arise regardless of warranty standing. They never guarantee operation regardless of how much money you pool into fixing their unreliable product. I had a heater break down and hired a technic...
I called these people 4:30PM Pacific standard time Listen to how important my phone call was for 29 minutes , I am a Plumbing contractor in Southern California I have pushed these water heater since the day they started selling water heaters in California, This Phone service is one of the worst I've...
Our tankless hot water tank was installed less than 2 years ago and we have had multiple problems. I will never purchase another Noritz product or recommend them.