I've had a very good experience with New Rez. They respond quickly to inquiries. I just did a refi and it went very well. I'm very happy with all my interactions with them.
I ve never had such **Terrible Communication** from a company! Like other reviews have said I haven t heard from my loan processor or anyone for that matter in over a month despite the numerous emails and voice messages. I started a refinance in April and still haven t closed in September. My loan j...
Always friendly and helpful when I call with any questions regarding my mortgage.
I have been a customer now for 8 months. Three months ago, noticed that I had not received my statements in the mail. I went online to check and saw that my mailing address had been changed to a po box that I am not familiar with. I contacted the customer service dept 4 times and was told that the ...
I had a wonderful experience working with Ada Wisniewski! I did a refi on my 4 properties. She was very helpful and communicated well. She was always prompt answering questions, and even checked in on my file while on her day off.
I spoke with David and he was able to give me 100 percent call resolution. He was fast and very polite.
Needed copy of an older document that I couldn't find online. Your agent found it and emailed it to me promptly. Excellent customer service. I also think your web portal is one of the best I've ever used
Never do any business with this company my experience was terrible they dragged the process on for three months I gave them everything they asks for in a timely manner customer service was ridiculous my loan officer and processor where incompetent to say the least I received several pre approval no...
My home insurance company sent me overdue notices for their fee payment, which comes from my escrow account in my Newrez mortgage. The agent was able to confirm that the payment had been made weeks ago and provided the ACH and Booking numbers. I provided that information to my insurer, and they we...
This is the best company for you... If you want to work with an incompetent staff... If you hate for your mortgage consultant and loan processor to communicate with you... They WILL NOT call you. They WILL NOT return your call. They will not reply to ANY emails. They WILL CLAIM an escalated message ...