I rented from the Dearborn office and did not see nor inspect the home prior to signing the lease. I was actually about to sign the lease for another property and asked if they had something in the neighborhood I was currently in, which the agent said yes it was just done and would be listed in a fe...
The list I could put on here is endless. They illegally added people to our lease, they threaten you with things that aren't true or legally your responsibility. They didnt take me off of a lease 9 months after I was asked to be taken off. They didn't register the house we were in as a rental house ...
I would recommend Mutual Property Management to anyone looking to rent out property.Working with them these last two years has been nothing but an extremely pleasant experience for us and for our tenants.
I used MPM for about 3 years to manage my rental property and would not recommend them to anyone - so happy to finally be done with this nightmare. It started off decent, but once my original lease coordinator left it quickly fell apart.
I wanted to share my experience in hopes that it will help...
Terrible customer service. Anytime I've called I had to leave a voice mail and I hope to get a callback. I received two unwarranted charges on my bank account within less than a month of them taking over my apartment building. I would not recommend this scam of a business to be in charge of any prop...
Their Management pays special attention to repairs and maintenance calls from Tenants, great sales service for owners of properties, homes get rented in record time! Great experience so far!
I rented my house with Mutual Property for 4 years after having a bad experience with another company. I contacted the owner, Mark Heppard, who was very responsive. He sent me on to a realtor who got my house listed and filled right away. The management fees were a little less than what I was pa...
This is the second worst Property management company I have ever dealt with. The incompetence of their entire staff had become apparent too late, as we gave them 5-6 homes of ours to manage , but then removed each of them as the leases expired. The move out inspections were horrible. Did not i...
Mutual Property Management has proven to be a dependable and reliable service for us. Dawn Sutton, our Maintenance Manager, provides excellent communication which enables us to maintain a great reputation for being a reputable landlord. It is important to us that our tenants are happy.
Mutual Property Management has been great since I started resided in their property. They've been on top of everything in a timely manner, very professional. Despite the reviews I read before moving I was skeptical, I'm glad I used my own judgment & went out on a limb. Not disappointed
This has been the worst experience. They ask for everything except your blood type, and charge you for application fee which is fine except for the fact they ran my card/account at 9:30pm and no one got back to me I had to get ahold of them. But seriously what professional business runs your card ...
These folks were very responsive, kind, and understanding throughout the whole lease experience. Unfortunately, we had persisting economic difficulty for the 1 year we rented from them; and wish we could have stayed longer. Excellent, easy to use on-line payment system and maintenance request syst...
Will absolutely never do business with the mutual team . Customer service is obviously not their priority.
Totally incompetent. They have managed my rental for two years and cannot get even the most basic maintenance done.
So these people will ABSOLUTELY not talk to you without paying their apllication fee. But their voicemail says how understanding they are to peoples credit problems etc but ya got to pay to see the listings. We had already found a property on zillow that we liked managed by this company so we decide...
SO FAR, SO GOOD. MRS. Sarah Masri IS MY PROPERTY MANAGER; SHE RESPONDS QUICKLY. THEY WORK HARD TO GET THE WORK/ REPAIRS COMPLETED, IN A TIMELY MANNER. IF ANYTHING EVER GOES SOUTH, IN THE FUTURE, I'LL BE BACK TO LET YOU GUYS KNOW.
Do not sign the lease until you walk through the "empty" property WITH your Leasing Agent. The lease you're signing states that you have done so but this option is never offered. Make sure you read and reread everything you sign with this company. Once you sign you're on your own. Their office staff...
They use cheap or old paint my house is infectious with ant and spiders my basement flooded ruined all of my things
I highly recommend Mutual Property Management to handle your residential property. In the time I was planning my move to California for a job transfer from Detroit, and was while in the complete process of trying to sell my condo. I wasn't getting the right offers and was determined to explore other...
Lateesha Mcferren was amazing. Working with her was a refreshing experience. Prompt responses, diligence, and total professionalism! I will definitely work with her again. As a licensed agent, I would have to say she s one of the good ones.
They neither scanned the tenant property, nor took any care of my brand new house for 2years. In the end the tenant trashed my brand new house . They did not pay 3 months of rent and water bill or trash pickup for 2 years. I have been begging mutual to ask tenant to pay.
Today my house is in a ver...
Since the renters have moved into our house we have actually not thought much about it. Mutual has done a superb job with the property. We're delighted with the way the plumbing problem was handled, and with the service that people have received every time we've called. Keep up the great work. It is...
Have done business with the location in Dearborn. They are scammers. They charge fees for doing nothing. Moussa agreed to wave the fees for 90 days if we remained with the company. Just got a statement where the 3 months fees were charged to us. We cancelled our contract so this month from the ...
I wish I could give negative stars. These people are down right rotten awful people. Not even talking about the right out of prison folk they hire to repair things around the house. Worst experience of my life that I thought I was over with. apparently it isn't.
This company is Horrible! do not move to any properties with this company. I moved to one of their homes which I found out had a bug/rat/mice problem. After contacting them regarding the issue it took them a week to send someone out to the home not to mention we were out of the house for almost a ...
I wish there as an option for 0 stars. Within the first week the basement flooded. It took me contacting the city and putting my rent in escrow for 3 months in order for the repairs to get done. During property inspections they tried to charge me for several things that were damaged prior to me movi...
They have done a great job managing my property. Staff always responds to emails within a day, this practice is across departments. Someone is also available by phone too. Overall, good communication. The online portal is very convenient. Like anything, problems have come up over the years, but the ...
I've been renting through them for almost a year now and its a pretty awesome management company! Very organized, professional, concerns are handled very promptly and everyone I've ever dealt with in the office (Dearborn) has been knowledgeable and courteous.
Now maintenance, lets just say they hav...
I called this company today to ask a question about a property they have listed on Zillow, the contact name listed was Sarah and she was the rudest person ever, she didn't even let me ask the question. If you don't want people to call you or you don't want to call, don't list your contact informatio...
I just moved from one of Mutual's properties, The Edmund in the Brush Park neighborhood of Detroit, due to the building converting to condos (gentrafication at its finest). It was a difficult time and a sad occasion for my family as we loved our apartment living there nearly 7 years. The saving gra...
Lived in one of their properties for a year. When anything broke, they did not answer phone calls or follow up. We went without heat for two months of the winter. When they did have someone come to fix it, it was set to be permanently on with no way of adjusting it. We had multiple other similar pro...
I worked with Dawn on an issue involving a large tree branch that fell in to my yard and driveway. The tree was located on a property they manage. She was able to contact the owner quickly to see if they were willing to split the cost. Very appreciative of Dawn's work to resolve the issue.
Derek, Your firm is the most efficient and professional group I work with within my 7 rental properties. I very much appreciate all your good efforts on my behalf.
In one word: dishonest. The house I rented for one year on arrival was a filthy, nearly condemnable mess. It took three of us two full days to clean and sanitize the entire structure. Is it too much to ask that someone could have cleaned the house before our arrival? Piles of trash had been left in ...
After 2 years of stay the tenant did not pay the 3 months rent. They did not pay water or trash pickup for 2 years.
Mutual is pathetic, they never care if the tenant is maintaining the house, changing filters or cutting grass. The tenant turned out brand new house into a mess, very very dirty. Ther...
Owner of MPM promptly responded to my previous review and our maintenance requests. We are in the process of having our house repaired.
Dawn Sutton is simply amazing!! She s an excellent communicator that provides a professional experience across board. It is consistent throughout the company that delivering a great experience is their first priority. I would HIGHLY recommend Mutual Property Management.
Professional, competent, responsive, and friendly service. Highly recommended. Mutual Property Management has divided their property management functions into specialties. Every person/department handles their area of responsibility with the same high level of conscientious expertise and personal...
I just relocated to Michigan and being new to the region, I did not know how to begin to look for a home to rent.
I gave a call to Mutual Property Management for assistance. They were patient, helpful and made the entire rental procedure simple and stress free. I really like my new place!
Working with Mutual Property has been a great experience so far. Dawn is professional and prompt in responding to emails. Looking forward to a long business relationship with this company.
I need to say that my experience with Mutual Property Management has been "REAL, PERSONAL, PROFESSIONAL and EFFECTIVE".
This company is concentrated on doing the best thing in a successful and efficient, timely response time.
The staff genuinely gets to know their clients and are worried about...
Thanks so much for your additional effort you supplied in getting this inspection completed.
This was my third or fourth attempt and I am assured it occurred this time because of your organizing efforts with renters and having someone there to open the empty unit.
Thanks for-a job well-done!
Had great experience there working with Amy, recommend using their services
I had the pleasure to rent through them from 2014-2018. They were always on time when responding to ANY questions, issues etc. that I had. I always refer anyone looking for a rental or a home to contact Mutual. They are very patient.
Unfortunately, the house I rented was not up to par. However, the mutual team was there every step of the way to try to resolve and help me in my troubled times. I have no doubt that they have the best interest for their tenants. I highly recommend this company to anyone looking to get into a rental...
Horrible...horrible...do not rent from this management company!
My experience with Mutual Property Management is awesome. I have been renting My Condo through them for 2 years this July.
I wish there were ratings for negative reviews. Mutual Property Management is one of THE WORST property management companies I've ever dealt with. They are con artists at its finest! There is nothing genuine about this company. I am out $10k and the only major things they did were install cheap carp...
Dawn is always easy to reach, helpful & cheerful. A pleasure to work with.
Great company! I ve worked with Dawn Sutton for many of years in property management and she always strived to satisfy the owners and tenants. She s very cheerful and does an outstanding job. Other companies have not lived up to what Mutual Management offers. I highly recommend this company.
Been with them almost two yrs. we ARE DONE WITH THEM!
Great company to work with. Dawn is always prompt with emails and communication.
Best management company I ve ever rented through. The slightest issue, they are on top of it and make sure I am completely satisfied every time!
Experienced and very professional property managers. They're also one of the most organized companies I've ever worked with. We have 3 properties in Michigan they manage, and my ROI with them is substantially higher than I was ever able to achieve on my own.
The Mutual Properties team has been great to work with. My wife and I currently rent a home in Redford and compared to everywhere else we've rented, we've never had a renter be more responsive and nice when addressing issues (there weren't many, but a few minor ones). Great company to rent from
I believe this experience has been a really great one and we appreciate you being there to deal with business and look after the home. We couldn't have done it without you. I believe the MPM portal site postings and also the monthly accounting statements are terrific. We truly appreciate all the su...
Terrible Terrible Terrible! Do not believe any of these made up reviews that have been posted. My mother is currently living at one of their properties and I can say all they care about is rent! Oh and adding fees to your account if you miss a maintenance appointment.
1.Winter-they have failed to...
FRAUDS!!!!!! If I could give them a negative rating I would!!!! Beware, these people are a disgrace!!!
Terrible experience. They lied about smokers living in apartment before, should have known but they said it was from movers and it would be taken care of by the time I moved in. It wasn't. Had my wallet stolen ton the property and contacted them 6 days before rent was use to ask for a 2 day extensio...
Veen with Mutual Properties since 2007 and their response times are amazing. I've had long term tenants in all of my properties.
Cover your a## they are money hungry and in with courts. Was never late on rent..My opinion is that they were determined to lie and cheat me..as single parent working 50 hrs a week raising kid in my opinion they were not nice people. For a fact the city made them do repairs to house. In my persone...