Mar-Beck Appliance

3.4 · 52 reviews
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S
Sasha Gartner Weber
Reviews 1
2020-12-07 16:58

Horrible customer service! I literally called befo...

Horrible customer service! I literally called before driving all the way there. It's a one hour round trip, for us. The man who answered the phone said they rewire lamps for $25. After my arrival, the man gave a convaluted excuse why he didn't want to fix it. People would rather you be honest on th...

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Teri Burton
Reviews 1
2020-10-23 07:58

I replaced a Dyson with a Simplicity vacuum from M...

I replaced a Dyson with a Simplicity vacuum from MarBeck two years ago and I still like it so much better then the Dyson. This is my go too place for filters for my fridge, vacuum bags, and small appliances. I always receive courteous service and I highly recommend this store. My only complaint is t...

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Nicholas Koatsvaar
Reviews 1
2020-09-05 22:40

I came in about an hour to closing time, brought i...

I came in about an hour to closing time, brought in a Orek XL2 that was passed down to me. Come to find out it was missing a piece, which was $45 dollars and they would have to order it.
As I was waiting for the gentleman that helped me to find the part, I saw some refurbished vacuum, got it on sal...

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Rick Mundy
Reviews 1
2020-08-14 15:09

A repair on my wife's KitchenAid mixer required th...

A repair on my wife's KitchenAid mixer required the removal of a "groove pin." Ordinarily a simple step, the pin can sometimes become stuck, as ours did. Not wanting to damage the appliance, I decided that I would take it to Mar Beck to have the pin removed.

I told the man behind the counter that...

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Rich Hiner
Reviews 1
2020-07-15 16:12

These guys are great. Each employee there has yea...

These guys are great. Each employee there has years and years of experience, and they are factory authorized to repair MANY brands including Eureka, Bissell, Kitchen Aid, Cuisinart, Hoover, Dirt Devil, and Black and Decker. You may have to wait for a warranty repair for a couple of weeks like you'...

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Mindy Mathes
Reviews 1
2020-07-09 08:24

Took my Bissell in for warranty work the beginning...

Took my Bissell in for warranty work the beginning of January because it didn't work. I keep having to call and check the status and keep getting told 2 more weeks, we'll now here it is the 2nd of March and I still don't have my carpet cleaner back and still no word after they said they couldn't fix...

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Nathan Taylor
Reviews 1
2020-07-05 14:22

Fantastic folks, great service. I needed a couple ...

Fantastic folks, great service. I needed a couple dryer parts and they were quick to help and provide suggestions for me. They have most items I needed in stock and ordered the one they did not carry. I ended up having to return one item and they were helpful and quickly got me taken care of. Can't ...

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Lori Fletcher
Reviews 1
2020-06-09 09:15

I've done business at this small store for years. ...

I've done business at this small store for years. I recently purchased $63 worth of small items, including filters for my humidifier. Buy 3 get 1 free!! Great deal right? Well the clerk gave me the wrong size (even though I had a picture of the model number for his reference). I put a new filte...

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Mark Chriestenson
Reviews 1
2020-06-06 14:47

I needed a part for our washer machine. I told the...

I needed a part for our washer machine. I told the man what brand it was. He knew the part number off the top of his head. I didn't even give him the model number. The Overland Park location is MY store. They always have what I need.

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D J
Reviews 1
2020-06-03 20:24

Where's the ZERO STARS??!! On Mar Beck's web site...

Where's the ZERO STARS??!! On Mar Beck's web site, I searched for my Crock Pot's Model number, got to the page showing the replacement crocks, clicked on it, ordered it and then received the wrong sized crock - it does not fit my crock pot's base unit. When I contacted Customer Service, I was told ...

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Kathy Stinson
Reviews 1
2020-04-27 12:48

Purchased black and Decker coffee pot. Little high...

Purchased black and Decker coffee pot. Little high priced compare to competitors. But hears they are family owned. The coffee pot fell apart while removing from box and was low quality. Planned to exchange for better product. However, the desk clerk was rude and irritated about the return. I can get...

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Ron Smith
Reviews 1
2020-04-10 03:08

Poor communication, customer service and knowledge...

Poor communication, customer service and knowledge, I had to give them one star because zero was not possible. They just don't care. Took a Eureka vacuum in for repair, and the service representative said it would be about 2 weeks to get the part plus repair time. THREE MONTHS later, I picked the...

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M.J. Stewart
Reviews 1
2020-03-17 21:08

Several of their male employees were arrogant, rud...

Several of their male employees were arrogant, rude, condescending, and very difficult to do business with. That would explain why their Independence, Missouri and one other location are now closed! You reap what you sow!!! I would not recommend this place to my worst enemy. Save yourself the...

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Jennifer Private
Reviews 1
2020-02-10 19:56

I would NOT recommend this company .They fail to g...

I would NOT recommend this company .They fail to give reasonable accommodations,lie about sending an e-mail after requested many times due to hearing loss and learning disability. KitchenAid said to call them and they would mail apart because KitchenAid doesn t keep parts it s a small part but the...

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Christina Clough
Reviews 1
2020-02-03 11:43

I took my Bissell here as recommended by the manuf...

I took my Bissell here as recommended by the manufacturer due to a defect. They told me it would take 5-6 weeks to fix. Most of the time was allotted to Bissell delivering replacement parts. I contacted Bissell directly in order to speed up the process. It took 3 weeks, but Bissell sent the wrong mo...

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vanessa brown
Reviews 1
2020-01-27 13:31

My partner brought in our upright vac, basically f...

My partner brought in our upright vac, basically for a tune up. I could not be happier with its performance now! My rugs look better than they ve looked in ages. Just like cars, sweepers need a good, professional overhaul from time to time. They fixed issues we didn t even ask about and returned it ...

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