It is 8:30pm. and I am so upset!! A gasket for our Triple Plus Shower stall, that I ordered on Aug.31/16 and I believe arrived Sept.7/16, is the wrong part!! Our plumber and I took down the entire chrome shower parts and I spent 3 days cleaning all the silicone off of the chrome. Then our tile guy...
Terrible customer service! Our shower door exploded causing glass to fly everywhere. Damaging the shower stall and the floor around the shower. Thank goodness no one was in the bathroom at the time. They were only willing to replace the solid door that exploded. When we refused that they only offer...
WOW!
I bought a shower enclosure and didn't read the fine print about the actual glass panel sizes - was upset to find the panels aren't the advertised measurements - found out they are intended for the prefab shower bases and therefore made smaller then the listed size.
PLEASANTLY SURPRISED the...
I purchased a MAAX bathtub sliding door from a retailer (Home Depot) and after installing it, realized that the towel bar was not in the box. I contacted customer service and they were able to send me the bar the following day. Customer experience was excellent.
I recently installed a Maax whirlpool tub. The tub was in the carton and protected up until install. My Plumber filled it with water above the jets and inspected it for leaks. He also did a pressure test with no faults. Several weeks later and after jets were in use, I had water damage to my drywall...
Worst customer service I've experience in a long time. Only thing holding them together are their retailers trying to make their screw ups right. I also felt like I had to go through government clearance to prove I purchased a shower kit, so they would send me a hardware kit. For a measly $1.50 i...
It does not make sense the original bathtub was from 1987 with no problems only reason I changed it was to up date bathroom. I have never heard or seen of a tub that cracks after 6years or ever. If you can't create a long lasting tub you shouldn't make them. I find this is very irrisponsible and se...
Truly an amazing company that stands by their products after many years of service. I had a few screws that were seized and they sent me replacements, no questions asked. The shower has held up well for 8 years and we continue to use it. For the money it has been great and the key hardware is alumin...