This is the absolute worst company to buy from online. I placed an order and cancelled it within 2 minutes. I was told the order hadn't been entered in the system yet I had to call back in an hour to cancel the hour. I called back exactly 60 minutes later and was told by someone there they had cance...
Horrifying. I ordered some lights and still dealing with the issue 8 months later. The customer service initially was great as they tried to resolve the issue, but then became a joke with promises to ship, lost orders, no return calls or followup, and general ineptness of even managers to get clear ...
Order a lamp as a Christmas gift, it was supposed to arrive within 3 to 5 business days.
Few days later I received an e-mail stating that it would ship at the end of January! what???? i bought it as a Christmas gift.
After that I send several emails to customer service and never received an answer...
Do not buy from them. Poorest customer service ever. I ordered 2 lights on Ebay. They sent 1. I asked for the second and they said they don't have it and yet there is still 1 for sale on Ebay. I have yet to get a refund. I just want my second light but it's looking like they won't honor. Someone nee...
Horrible experience. Purchase 3x 500$ USD wall sconce lamps. Had them shipped to Canada. Arrived and were not as advertised on the website. Kindly wrote asking to exchange for another colour. Got refused because I was in Canada. Will never purchase at Lumens again. Will definitively be careful of bu...
If you are looking for lighting features for your home (and you have a lot of money), then this is the store for you. This store is like an art display--it's beautiful. There's also a small home good section of well designed conversation pieces.
Exceptional selection of very contemporary pieces. A bit pricey. Web site has exhaustive list if all products.
Endless hold. Incorrect information. No return calls. Promises of follow up. Conflicting information. A huge waste of time and the company is losing countless dollars of man hours with calls that get unresolved. I am sorry that I ordered from this company. There is of course understanding about the...
I was there to interview for a position in web development. I guess it was okay - they treated me well.
Worst customer service I have ever come across. Two fixtures blew up in my house and when an electrician verified that the problem was a mislabeled European fixture Lumens was impossible to deal with. Both incidents happened near my toddlers and they had no regard for our safety. I have never writte...
Nice lighting but very expensive. Regrettably the customer svc was non existent when I came in on a Saturday afternoon. Came in, walked around for ten minutes and wasn't greeted or asked if i needed assistance by EITHER of the clerks, who were not doing anything at the time. Left and purchased somew...
A lot of cool stuff
Definitely worth taking a look
Staff is very friendly and not your typical sales person, pushing you to buy something
Great store to give you ideas
Ordered many lights there but when I had an issue with shipping these people blew it. I paid for shipping and was charged an extra $300 by UPS. Amanda from Lumens told me not to pay as she'll settle this with UPS. Three months later UPS is going after me with collections and ruining my credit rating...
I ordered a $4600 sofa, the first one came in the wrong color. I wasn t upset, things happen. One month later the couch came in missing 2 large pieces and one of them still being incorrect. 2 months later I still do not have my sofa so I requested a refund. The refund took me calling them for a 2.5 ...
The 1st mistake was by Ben vale in ordering the wrong light that I described perfectly. Even though the receipt of purchase showed a wrong picture Ben assured me it was the correct light. I received the light and of course it was like the picture and wrong. I would forgive a company for an honest mi...
Very small showroom most of their products online only. Very expensive
Worst customer service I've experienced. We bought two expensive fans. The wrong ones arrived (different colour from what I ordered). Lumens refused to return them as they were final sale. Final sale is fine if you actually get what you ordered. We decided to install them since we had paid a lot of...
If I could give a zero I would - it s been a nightmare dealing with their customer! I did not purchase from them but had my account information hacked - has been about a 2 month struggle trying to get money refunded. I have no knowledge of their products but their service department needs training.
Pretty store, with lots of interesting items to look at and discover. The staff seems knowledgeable and friendly. Plus it looks great at night, with all the lights in the window, it is definitely a good anchor for the heart of midtown.
Such a beautiful showroom and lovely items, good gifts. My go to first stop for lighting. Zacks my guy.
poor quality no customer service then they ask me for a review and offer a $35 credit ....I am still wondering who got that... so many lighting companies... I need a better quality light....
I was looking on Lumens site for a light pendant since the one that I bought from Menards was too small. What I found is the same pendant I bought from Menards with $30 on Lumens is $217... open box. The actual price is actually$290. Amazing!!!
Great service in store, receipt for order is confusing has 3 different phone numbers and different hours on each.
They advertise "Easy Returns". They are not! Getting returns is a nightmare. Use Amazon or LampsPlus instead. They are MUCH easier to deal with.
I ordered a Hope Suspension fixture by Luceplan on behalf of a customer in July 2016. The clear plastic panels on it are cracking and falling off. This was a $3000 light fixture including shipping and specific lightbulb. When I called Lumens they offered to sell the customer more panels. I rea...
worst experience ever, I ordered a desk and waited for weeks. I contacted customer service and they said "sorry" they couldn't give me a date when product would be shipped. Finally I canceled the item and ordered from another company. Later that night they contacted me saying item has been shipped. ...
This store has really nice lighting. We found just what we needed. There isnt a ton of inventory but you dont need a warehouse of stuff when you have quality like we found here.
Crazy charge for a return. Could not print the return label and weekend chat no help whatsoever. Will try on Monday
Ordered a fan on the website that said they had three in stock, a week went by and no fan, no credit card charge so I chatted with Vincent online who said he would get back to me. Never did, chatted with Joe this am and he told me it was out of stock. Poor customer service! The worst part is they r...
Awesome selection of lights and home accessories. Some of the most inovative and trending styles with a polished but friendly level of service.
Great selections! The person that helped us out was great, but others just ignore you
Gorgeous experience with very knowledgeable people.
Worth it for the window shopping, but this place is pricey.