Popcorn factory needs to read their online reviews, especially this year! Not one of my 3 order arrived on the promised december 24. they also charged me shipping when they advertised free. They tried to only give $9 shipping fee back on a $150 order! i said, if you don't comp me more than that, I'm...
Tried to place an order yesterday online on Cyber Monday with the code 40CYBER which expired at midnight. After much time spent picking out gifts and putting in addresses, I entered the code at 10:30pm and it said the code had already expired. the CHAT didn't work for help yesterday or today. I c...
The popcorn factory phone customer service representative lied on the phone, gave instructions to complete a purchase then call 3 hours later to get a coupon that wasn't working when trying to check out. Then the next rep said once a purchase was complete, you couldn't claim the code.
I purchased a gift set for 42 dollars PLUS shipping what arrived didn't look anything like what I ordered. I ordered a beautiful gift box for Easter and what was sent was a couple bags of popcorn and a few small bags of cheap candy. SUPER DISAPPOINTED. I wish I could get my money back I would have s...
I have been a passport member for many years and have been happy with delivery and taste. Unfortunately I placed a Halloween order 10/24 with delivery 10/28-11/2.. one address was in Indiana and arrived 10/27. I also sent two to Illinois addresses which did not arrive until today 11/9. I called to c...
Love the popcorn! Hate the website and the "customer service". Don't know how they call it customer service. Don't know why I order from them. The website was down all day so, by the time I called I missed the delivery date I wanted. They would not honor it. I would have to pay $36 per gift. ...
So disappointed, didn't get address correct, called said they would correct and send out but would not arrive until 12/26. Did not arrive by 27th.said it had to be picked up at fed ex.I'm hoping it's there tomorrow for my grand children if not I'll be making 3rd call regarding this order. Very poor ...
slows to ship, did not follow requested delivery date. Late delivery. The Discount code they sent me would not work. online form to contact customer service did not work. Amateur operations
Their popcorn is okay. It's not horrible, but it's nothing to write home about. For some odd reason I was expecting that their $45 tin of "gourmet" popcorn would be of higher quality (i.e. fewer crumbs) than a $10 tin of "gourmet" popcorn from the grocery store. Not so; there are many many crumbs. T...
Take me off receiving any material from your company. Let's save trees and $
I placed an order 19 days before Halloween and paid extra to have it delivered on the 31st. During that almost 3 week period, they sold the item I had ordered out from under me and called me the day before it was supposed to be delivered to tell me the item I ordered was no longer in stock. Their re...
We stopped at the factory store while visiting from out of town. We really enjoyed the visit! The service was friendly and helpful. The prices and selection were great. We found some yummy flavors at a good price.
Had an amazing experience at this outlet. The people who helped us today we're very kind to my baby girl and were very helpful. They had exactly what we needed!!
This was the worst customer service I have ever experienced. After speaking with five different supervisors, leaving a messages at the corporate office I still am waiting on my popcorn for over 100 clients. Very disappointed and will never order from them again.
I will NEVER order from the Popcorn Factory again. I called the 800 # and got almost to the end of a painfully slow order process when the agent put me on hold and disconnected the call. I started all over again for another SLOW process with an agent that was TOTALLY incapable of getting the name,...
My mother purchased two Valentine's Day popcorns to be sent to my little girl's, 3 and 4, as a Valentine's Day surprise. Instead, the company sent a teal colored "Thank You" tin because they ran out of the Valentine's Day ones. The only offer from the company was a $20 coupon toward her next purchas...
The Popcorn Factory has the best variety of flavors I've ever tasted in popcorn !! Wow!!!
The Popcorn Factory is the worst company to do business with. I placed an order on 11/16/18. They charged my card on 11/20/18. They sent a shipping email on 12/13/18 showing that only 4 items out of 64 shipped, and one of them was for me. Calls and emails were ignored and went unanswered. Three...
November 13 and 14, 2020. Have now spent hours trying to place an order for Christmas. Private party (not business) for five largest cans. Phone # on web page gets you to Harry & David reps who cannot process Popcorn orders. Summary of billing is incorrect. I am trying to purchase the Passport shipp...
My Boss ordered Popcorn Tins for the entire unit for home delivery. I believe we all received on the same day. Excellent popcorn.
I ordered popcorn for a birthday present for my kids. I paid $50 for it and it didn t arrive when promised. Customer Service is horrible and not provided by the US. When it did arrive after their birthday, it was melted. Will not order again. I wish I would have read the reviews.
Please have the Wholesale Chris Brothers contact me about the pending quote for my Company. Popcorn Kernel Need help from you as you are my only contact for this purpose.
Have been ordering from the Popcorn Factory for many, many years. Get Well gifts, Study Hard gifts, Baby Congrats gifts, and of course, many Birthdays!! Ordered last month a 6 1/2 gallon 3 Way tin for Thanksgiving, as well as the popcorn balls that the kids decorated. Always a a great gift at a g...
Poor Service! Payed extra to have popcorn delivered Friday before Mother s Day on Sunday! Payed a extra $21.95! Got a email saying it wouldn t be delivered until Monday the day after Mother s Day! I asked for my money back & they can keep their Popcorn!!
Don't bother to order, I was not impressed! Customer Service is much to be desired.
WORST Customer Service EVER. Why do I have to talk to a Customer Service Rep in the Philippines that can't do anything to fix the problem and when I asked for a Supervisor, there was not one available and when I asked to speak to someone in the USA I was told there was no number in the USA for them...
I did not receive the prepaid Passport shipping I was assured would be given to me when I checked out. I did not and I have tried to reach Popcorn Factory for 4 days. The only option is to leave a message but the message box is always full. It is a complete ripoff!
I will NEVER order anything from them again!!!! I ordered their popcorn as Christmas gifts for friends and family members. The entire order was cancelled by The Popcorn Factory and they did not tell me. When no one received their popcorn by Christmas I called the Popcorn Factory and had to deal w...
So disappointed. I ordered 4 gifts a month before Christmas. Only 2 out of the four were delivered. It s embarrassing when people think you forgot them on Christmas. Popcorn Factory said to make it right they would refund my money for the two that didn t make it! Such bad customer service. Honestly ...
DO NOT ORDER FROM THEM! I ordered an item to send to my son to get him through finals week guaranteed delivery 12/6 it never arrived, I called 12/9 it had not even been processed yet!!!!! Their solution since he was coming home 2 days later, 'well we can cancel the order', well thanks Popcorn Fact...
A NIGHTMARE!!!! If I could give negative stars, I would!
12/09/15 - Placed an order 5 tins of popcorn, with a guaranteed delivery by 12-18-15
12/11/15 - 3 of 5 tins delivered
12/19/15 at 1:00pm - Called CS, spoke with Alexis; she blamed FedEx for not delivering (even though the tracking num...
Terrible customer service. Charged for shipping when I was supposed to have free shipping. Used promo code for free shipping. Claimed there was a computer glitch and shipping would be deducted once computer was working properly. I have called 4 times to have them refund my credit card for the shippi...
Extremely disappointing experience. Ordered a tin of popcorn in April and the delivery date was set a month away -- no explanation why, but I thought maybe it was due to staff/production problems from pandemic. Received email when it did ship -- we are on day 5 of waiting for delivery. The tin was g...
I am trying to understand why Popcorn Factory took away the kettlecorn. It was such a huge hit with my customers every year they have asked what happened to it. So disappointed plus the red hots popcorn is gone also. Could someone just give a legitimate answer as to why? So very disappointed.
Absolutely HORRIBLE. If I could give negative stars I would!!! I ordered a very expensive tin for Mothers Day 2016. When the package didn't arrive the Friday before I called and they said it wasn't scheduled to be delivered until the following week. I told them to refund my card then and cancel my o...
The outlet store at this address is excellent. The service is good and always helpful and informative. I can't say enough about the prices! I like to shop online and order gifts for my family and go in the store to buy items for myself.
Love it!!
HORRIBLE, HORRIBLE, HORRIBLE. There are so many great companies offering gift options that you should go to any of them before even considering ordering from this one. My first order with them was a Father's Day gift. 2 days after the promised delivery date I received an email indicating my gift w...
Ordered on December 15 and received confirmation via email that gift would be delivered on December 19 2019. Talked to rep on Dec 23rd and they told us gift was in nashville tn area and would be delivered. Called my parents this morning and no gift was delivered. Called Popcorn Factory again and ...
Was given to me as a gift where I would get a new flavor every month. I didn't like ANY of them
The Popcorn Factory fraudulently advertises (on the banner in very large type across the front page of their website) "Free Shipping Sitewide, No Minimum Purchase Required" using a promo code. But, the promo code does not work and when you call them they say "there is a glitch in our system and we c...
Despite what most reviews say about the place I enjoyed it! I recviced a tin with 4 bags of popcorn, the jelly bean flavor is amazing! I recived
ved it as a present from my aunt, they make great popcorn and I am not fond on popcorn at all.
I ordered from them to send to my grandson. The first order went through so I reordered something else. This order never arrived so I called and they said they couldn't deliver to dorms and they had such a strong accent we could never work things out so I just cancelled the order.
Bought these for gifts. Everything arrived on time, and I'm sure will taste good, but the presentation is nothing like you see online. I ordered the Snow Day Sampler, and I thought it would come in a tin, but it's actually a cardboard box. Looking back at the picture, I should have known that, and h...
The popcorn is so delicious; and it just calms you right on down while relaxing and eating this tasty snack!!!!!
You do NOT want to order from this company until they get their act together. I was hired as a customer service rep for Xmas 2012. Training was a joke. Many of us had technical problems and missed out on many hours of the training. There was NO WAY to get the information we missed. We were told w...
I thought this was going to be like the one downtown... well, its not. But i am going going to take away a star because its still good.
Be ware! Very shady company! I placed an order back in Dec 2 where they charged my card $68.80 more than they were supposed to (due to a glitch in their website and online order). I requested a refund. A month later, the refund has not been processed. It seems that when you call Customer service, ...
I Ordered on December 10th 5 tins of 3.5lbs Popcorn for $27.00 ea.
My credit card was charged and Not until I called to see where these items were, did I find out that The popcorn factory had sold out of this. Not sure how this is possible since I had bought and paid for the 5 items. The best the o...
Do not order!!!!! This company has zero business ethics. They missed the deadline which was extremely important. I tried to get help from their customer service representatives in the Philippines, stayed on hold for hours, and even wrote the CEO Chris McCann and the President Steve Lightman. No res...
DO NOT ORDER FROM THEM!!!
If I could give them a negative star rating I would. I placed an order on 12/6 for 18 Sparkling Snowflakes (so not exactly a small order) and only 8 of them have arrived as of today 12/20. I was told delivery would be no later than 12/14. I called numerous times questionin...
Ordered from them order never came called them only to find out they out source their call outside of the US
Whoever these people they have taking the call have no idea what s going on
Said they would send out another order never got that
This placeSUCKS
I wish I had read the reviews before ordering for a group of coworkers. The order was placed on 9/10/20 and despite paying for expedited delivery, the soonest it could be delivered was 9/21/20...When it wasn't delivered on time I contacted them and they wanted to give me $3/order back. I insisted ...
UPDATE TO UPDATE: After 19 days, I still have NOT received a refund. Also, I received a fraud alert from PayPal asking if I authorized the purchase of two gift cards from this company. I DID NOT!!!
UPDATE: Two hours after posting this review, I received a call from "Jennifer" from the US. She was v...
Ordered a tin as a birthday gift. A week after expected date i get an email saying they're out of stock. I cancelled the order and am not waiting for the refund.....3 weeks after I was charged. NEVER AGAIN!
Absolutely the worst customer service nightmare. These guys make Comcast look good.
My experience with this company was extremely disappointing, from problems with the ordering process, to receiving products that were not exactly as they appeared on their website, to very delayed delivery (3 weeks after projected/desired delivery date), recurrent, incorrect emails about delivery st...
wrong item sent!..not even close to what I ordered ! Terrible customer service ...still waiting for refund ! I will never order from them again..
This was the worse, ordered the cashew set, some are chocolate others yogurt, and they contract out with FedEx who contracts out with the USPS so the package was sent first to the next town from where it was to be delivered and then put on a truck to be sent to a USPS faculty over 100 miles away to ...
I order stuffs for mothers day for my mom and mom in law and because I was excited to order them something that was in my budget I didn't pay attention to the flavors so I did the chat on their website and OMG they were sooo helpful and they changed my order without any hesitation and they truly mad...
I used this place for Mothers Day this year. I paid for overnight and got told four days later that the product would not be there until after mothers day. I spent two and half hours on the phone fighting with them for something that I paid for. They finally kept their promise, only delivered part ...
Please be ware this company has been hacked. Your account information is not safe. We were charged to our bank account $5000.00 for popcorn. We did business with them last year not this year.
I started to order a tin of popcorn on May 9, but never completed the order as an incorrect address kept coming up, even after multiple edits, obviously a problem with their website. The Popcorn Factory, nevertheless, took my money. I contacted them immediately and canceled the order as it would h...
We placed an order on 12/7/18 for a Christmas present, which was returned to the facility on 12/17/18 due to incorrect address. Our error, we own that part. We were not contacted until 1/7/19, 21 days later to say it had been returned. When I asked the customer service rep. to speak with a superv...
I tried ordering online several times.I had tried using promo codes . kept saying wrong codes Not .answer on Weekend b4 Christmas to.order??
I ordered a Birthday bucket of Popcorn on December 27, and selected a delivery date of January 10. For some reason they waited until January 8 to ship it, by FedEx Ground, so it did not arrive until January 16, long after the birthday.
I had to go out and buy a different birthday gift, so I told ...
I got my order of 6 /12 gallons and the chedder side looked stale and tasted stale. It looked as if you sent the crumbs of the bag. Hardly any kernals. Just crumbles and the entire side is like that. I will not be ordering from you again and it was a waste of my money. Not satisfied at all and i w...
Popcorn is very good. Customer service is as terrible as it possible. 5 * for the products, and ZERO stars for the customer service. Use their retail store if you can. Nice and helpful, friendly people. Yummy products. Store rating 5*.
They do try to work with you if there is a problem and they respond quickly to emails
Bought a Groupon for $15 saying I would get $30 worth of popcorn. Go to check out and the shipping charge is insane. Way too over priced for popcorn. I had a subtotal of $38.00, minus $30.00 for my Groupon discount, $20.98 shipping charge, $2.20 tax for a grand total of $31.18. But remember I spent ...
Love the popcorn but their website is garbage. Tried to order from them and it changed my address to a completely different address. I didn t realize this until I got an email saying my order had been delivered and I noticed the address was different. I tried to reorder and no matter how many tim...
Popcorn is great but customer service dept sucks. Refused to let us speak with a manager instead kept us running in circles for over an hour regarding my uncles reoccurring shipment we got him for Christmas.
I used Groupon because it seem like a great deal but when I tried to place me order it would not allow me to use it on anything less than $45. I could not combine products either so was forced to buy another item instead of the gift set I had picked out. Nothing on the Groupon indicated the necessit...
Horrible customer service. I place my order a week in advance of the date I wanted the items to be shipped out, knowing it would be 2-day delivery. One order was shipped and delivered and there is no tracking showing at all on that order. The other order was not shipped and will not be there when...
I I could give no stars I would - Horrible - Horrible customer service which is in the Philippines - when you speak to a rep they tell you they are sorry and the issue is being "escalated to the back office" - No resolution - at all - when you call customer service you are patronized and they ...
I never knew they had a retail location, very please I went in!
If I could give them zero stars, I would. Do not use this company!!!! I ordered a gift box delivery and was given the date it was to be delivered. When I didn't hear from the recipient three days after the promised date, I called The Popcorn Factory with my confirmation number. They said they sh...
Wow. Turning off the lights and locking the door to the store 10 minutes BEFORE closing as I parked in front. Thanks for the rude service. I get it s Friday and we all want to go home but my gifts will now be given from a different vendor.
A shipping tip if some people don't know this. This company will charge you full price on shipping, even though they ship FedEx SmartPost, or UPS SurePost. What that means is, say you are charged 12.99 for FedEx Ground, they will ship it FedEx SmartPost, which the shipment will change hands and wi...
Customer service is not helpful, automatic replies are their go to, and they dismiss any issue as "we have sent it to the tech department". I am a fairly patient person, but this company really needs to work on their service. Tracking numbers are never posted. Delivery confirmations are never give...
Ordered for my grandson's graduation. Popcorn arrived within 3 days! He loved it.
THIS COMPANY IS A JOKE.. BOUGHT A FATHERS DAY GIFT BUT AFTER THE PURCHASE WASNT TOLD IT WOULDNT GET THERE TILL 2 WEEKS AFTER FATHERS DAY!.. CANCELLED THE ORDER AND THEY TOLD ME THE REFUND WOULD NOT GO BACK ON MY CARD UNTIL 7-14 DAYS... 14 DAYS LATER NO REFUND. CALLED THE COMPANY AND NOW SHE SAYS ITS...
Horrible Customer Service, was on the phone for 21 minutes! Received a coupon via email, code did not work. Called to place my order instead and "honey" told me my code was not valid...a code they sent me today....
I tried to place an order 4 times and use the passport that I purchased last year but was told I didn t buy one. My credit card statement saids otherwise. I was promised a call back from 4 different people but I didn t receive one callback.very poor customer service. I ve read other reviews with inc...
The Popcorn factory is great to work with but this time they got my order confused. One was suppose to be delivered on a birthday on the 6th and one on the 21st. They switched them and the people who I sent it too didn't know why they received them. Otherwise did not have a problem with the cans o...
Very disappointed in the product I received - products are not received as advertised. The product I received looks like a christmas bowl from Walmart with a couple of $2 bags of popcorn. Website was very misleading. I will never order from this website again. Save your money!!
Overpriced for average product, bad service, and total ripoff with shipping charges: I have ordered for myself and for gifts a couple of times when I was "stumped" for ideas and in a hurry - and because I have friends and associates addicted to popcorn. Each time, I regretted not spending a little...