Got off to a rocky start when our flight agent didn t email our new itinerary to Karmel so getting them to pick us up when we got to LAX didn t happen and the people we spoke with were very rude. We took an Uber which cost $80. We were scared that they wouldn t turn up the next time we had a transfe...
When we arrived in California our first leg of the trip the driver was 1 hour late picking us up at the airport. The van was very dirty and the driver drove very fast and crazy. We made it to our destination. The second leg of our trip the driver was 1/2 hour early and seemed impatient when we we...
Should of wrote this last year,I took their trip to Catalina island came and picked me up at hotel and then they were their when I got off the Catalina express.And back to my hotel, they were excellent. The only think as I was a little worried ,but with traffic ,I just made the boat trip.I would rec...
Paid Karmel $49.50 for trip from LAX to Seal Beach on December 19, 2016.
Paid the driver cash $60.00. He knew he was being overpaid yet he accepted the money from this trustful couple.
When we got our bill from our credit company, we realized that the trip had been paid by our credit card company...
Upon arrival at LAX I contacted the shuttle company once off the plane. The shuttle took an hour to arrive. It was 11pm so the hour wait was extremely frustrating.
The driver was nice and did a good job with the drive to Anaheim.
For pick up, the driver arrived at the wrong time. He arrived via AM...
Terrible service. Booked well in advance for our trip. 1 airport pickup and 1 tour pickup. Reconfirmed pickups and still they couldnt manage to get it right. Twice they didnt pick us up. We were early waiting for them then when we finally called to ask where they were because they were so late. They...
Everyone that rated this joke of a shuttle more than one star MUST BE HIGH the lady at dispatch was rude as hell there was a fee on top of our already paid fee oh ya they were only an hour late SMGDH I WOULDNT recommend this clown act of disorientation to my worst enemy BEWARE BEWARE YOUR WARNED
We booked shuttle service as part of a Disneyland vacation. The trip from LAX to our hotel was frustrating. There was no communication about where to wait for the shuttle, and no clear signage at the airport. On the return trip to the airport, our driver was 40 minutes late picking us up. Our driver...
Just got off the LAX shuttle pick up on van #447. Our driver picked us up promptly, stowed our bags for us and was SUPER personable! The shuttle van was spotless, and our ride to the hotel was quick and pleasant. We even shared a ride with some New Zealanders, who were lovely. All in all, a 5 star s...
Great ride, super nice driver, was even early picking us up! Thank you!
Do NOT use Kamel! They will take your money, show up whenever they want, and leave you stranded. Worst customer service ever!!
We waited 45 minutes for our shuttle to pick us up at the airport after receiving the text stating they were on their way. Granted our plane landed 15 minutes early so they were only technically 30 minutes late. Dispatch was really nice when we called to inquire where our shuttle was. The van was ni...
Just used Karmel services for our transportation while in Los angeles for our cruise. We had Richard as our driver, I can say without a doubt this was the single greatest experience I have had with not just a shuttle service but in general!
Friendly, professional, great driver, and gave us tons of...
We had John as our driver, and not only did he show up exactly on time in a nice clean vehicle, but was very friendly as well. He loaded our bags for us and got us to LAX safely and with plenty of time to spare. I feel bad for the other reviewers that had negative experiences, because ours was flawl...
Our driver was absolutely amazing! He s the best! Had the whole van of strangers laughing and enjoying our ride to the airport. Was right on time and so friendly. Loved having your company recommended to us, will use you every time
NOT RECOMMENDED. We were booked for hotel pickup in LA last November and no one even taking our calls. Prepaid service not realized. With all these bad reviews and poor ratings I see here, I think this company needs a class action suit.
We had a wonderful experience with Karmel shuttle coming from LAX on January 13 and returning there January 22nd. We d had 2 cancelled flights on our arrival day so plenty of itinerary changes but Karmel was very accommodating and understanding. Terrence was our driver on the 22nd and I didn t get...
Friendly and timely, but the driver Al should probably seek help. Pretty wreckless and aggressive driving even for LAX traffic. He also went back to back driving and operating the music that he played music from his phone. Not to mention he sang to us for an hour. I know he meant well but it seemed ...
Our driver Terrence was very punctual and friendly. A very pleasant trip.
The drivers were super nice! I felt very safe in the car and the driver go us to LAX in perfect time! The van very clean and comfortable!!!! I highly recommend!
The negative google reviews speak volumes. No willingness to help, no customer facing interface, solely to avoid any sort of responsibility. Insulting Customer service that isn't afraid to belittle you if it means they get you off the phone.
Karmel Shuttle transfer LA to Anaheim. What a wonderful driver, Terrence. Very friendly and informative and made the journey an enjoyable experience. Thanks Terrence, we much appreciate your great service.
This company is very disorganised, the staff members is very unfriendly and it feels they don't appreciate your business, when I tried to contact them for a confirmation or reschedule for a tour , their answer always like I have to check it for you or you call back later I can't help you now , talk ...
I was second pick and last pick from the air port. Only one other lady was in the van. I also was last drop off from the air port. My luggage was all packed on top of the other individuals luggage. I watched my driver as he unloaded the other individuals luggage. he just yanked out her luggage inste...
My family and I vacationed at the Disney Pier Hotel, we were recommended Karmel Shuttle Service. Friendly service from Anaheim to LAX.
Used them twice and both times they where excellent.
If booking with Disney, avoid at all costs. We did not choose Karmel, but was rebooked by Disney Vacations when the busses from LAX to Disneyland Resort were discontinued. Arriving, the shuttle showed up at our arrival time, and left. Not as bad as our return experience where we never received a c...
I cannot comment on actual transport experience, but do want to give a shout-out to customer service. Due to a medical emergency we had to cancel our shared transport from LAX to San Pedro only a few hours before scheduled pickup. After providing collaborating documentation to Andrew, our pre-paid f...
We were at the end of a two week holiday ... and our last stop was shopping at the Citadel outlets. Booking through the website we arranged an early pickup from the hotel and an earlier pickup from the Shopping Centre so as to get in a full day of shopping and yet still get to the airport on time....
Do not use. I organised a private transfer the driver picks upanother party from my hotel.
Worst company ever, late to pick us up and then left 17 of us stranded at Knotts Berry Farm, 6 little kids included saying that they had no pickup logged and no one available to come and collect us either.
Left us to sort it ourselves.
No wonder they are struggling to get customers, absolute rubbi...
ONE STAR REVIEW
We booked our trip through COSTCO to Disneyland.
Karnel shuttle was the shuttle that was part of the package.
Upon arrival from the airport service was great driver was friendly.
They dropped us at the Marriott suites and we were actually staying at the delta Marriott next do...
Karmel Shuttles
As expected of a professional shuttle service like this, we found ease and simplicity in booking and using this shuttle. We booked the shuttle a few days in advance online. At one point we got a little confused so called in to ask a few questions. The operator was a very nice gent...
Thanks for your fabulous service! We are VERY happy we ve chosen to use your service several times.
Great driver! Nice man, arrived early and was friendly and knew what he was doing. Really enjoyed our shuttle with Karmel.
Our experience with Karmel Shuttle was appalling and disappointing. I would not recommend this service at all.
The plane landed at 9.00 am and we had to go through customs and it took us about 3 hours and 20 minutes.
When we left customs we couldn t see any Karmel shuttles...we called and we were ...
Huge waste of time and money. Waited for a shuttle that never came. Called again and was told I should continue waiting for another shuttle. Abandoned and took a taxi instead. Avoid at all costs.
40 minute wait at pickup. Dropped off at the wrong hotel. Would not let me change the departure time with over 7 hours notice. Lied about the travel time to LAX. WORST shuttle I have used in over two dozen cities.
This company book-ended an otherwise nice vacation with frustration and poor memori...
Shuttle drivers were on time, friendly and helpful. Very easy trip to/from LAX.
Shuttle driver spent almost entire time on 2 phones and flipping thru a paper packet. Had 3 phones in total....very scary. Would never again.
I would not have let my family of 8 in the van if I knew he was going to drive like this. Truly disgusted
Arrived at LAX on time to discover no one was waiting for us. I fortunately had a US phone sim, which was particularly lucky because if I had not called I would not have discovered that we were meant to just wait outside for a white van. It is very unusual to have a transfer where a driver or a comp...
Ou driver called and asked if he could pick us a little early. We were delighted as we were already ready to go. He was very friendly and courteous. It was Thanksgiving day but we got to the airport with time to spare.
-back headlight was out.
-very fast and careless driving.
-check engine light was on.
-tire pressure light was on.
-illegal turning and lane switches.
-on phone most of the time. Watching music videos.
- almost wrecked 5 times.
The most scariest and careless driving I have ever experienced....
Great ride. Economic way to get from the Long Beach airport to Disney area hotels. Nice driver with super skills on the CA freeways. I had the van service so certainly not limo service. Van was clean. I would recommend this service. I did not have to call the company. All communication was through t...
Worst service I've ever seen in a shuttle company. Drivers skills poor and took 2.5 hours to get from LAX to Long Beach! Suggest walking, taxi or pogo stick.
Seriously. $47.00 for that!!!
Too busy trying to pack it full at 10 pm to get that great rate!
Dont take them. Sorry there isn't ...
Terrible service, not only was out driver late to picking us up to the airport he had such a bad attitude. Shurtle smelled like cigarettes but it's a no smoking vehicle, odd. Do not book.
45 minuets from time of call to get picked up when they say 15 to 20 min.
The Ford passenger van was not an enjoyable ride.
Can't really recommend but at least I got to my destination.
Driver was courteous and helpful. He was a good driver and safe. We arrived on time at the airport. The driver helped with our luggage.
If I could give this company no stars I would. Sal, the general manager, is the most sexist person I ve ever encountered. We called upon arrival to return our rental car which is located very near the air port, he told my mother in-law they weren t going to pick us up from there and to find a way to...
Very expensive. Poor customer service. Disneyland entrance $117 at the gate per person. Paid around $850 2adults & 2kids. Our first time at Disneyland and had no idea about the prices. I DO NOT RECOMMEND THIS PLACE AT ALL
Used them to get to and from lax-disneyland. When they came to pick us up from the airport it took them 30 minutes to get there and we had to call them twice to figure out where they were. They told us to stay in a specific spot and then the driver parked somewhere else so we had to go looking for t...
Driver John 505 was outstanding and professional Thank you
Quick efficient and friendly service from Long Beach airport to Disney resort area.
Karmel Shuttle was a great choice took the stress out of LAX, rental car, parking fees at hotel, navigating own car with kids, Gramma, etc etc. We sat back relaxed and let the driver do his thing. No stress with app sending us text updates and everything was ALL On-time! Mahalo Karmel!
I have used Karmel for years. This last time there was a problem with the pickup location. They did absolutely nothing to help except tell me they would charge me additionally to move their driver. They didn t care we were repeat customers. They didn t care they stranded my family with four children...
Excellent service! Booked it twice and will do again when in LA; highly recommend it. Good tracking flight & message pick up.Easy online booking system. Outstanding Costumer service by email: prompt replies and efficient. Extremely satisfied! Thank you!
Driver was fine, not very talkative but I kind of prefer that. Forgot an item on the van and he came back and was surprised when I offered him a tip. Pleasant experience all the way around. Reserving, dispatch, and the driver were all great. Would definitely recommend!
We used this service on 3 legs of our recent trip and found them excellent. We travelled as a family of 8. We did a road trip from Las Vegas to Anaheim and they were great. Stopped when we wanted and pointed out all the places of interest. They had no trouble fitting in all our luggage.
Great experience quick, timely and efficient. Vehicle was clean driver was very professional.
We did a private shuttle for 8 from the airport to our hotel & back again. On time! Nice drivers! Worth every penny. Thank you for helping make our vacation travel stress free & smooth.
Horrible company and service. Especially Sal the sleazy general manager who is extremely rude. They have zero customer service are are happy to leave you stranded.
Do not use this shuttle service!!!! The worst customer service and the worst drivers. First, they do not seem to care about their customers because they drive like idiots, almost getting into multiple car accidents. Second, we were told to phone a day in advance to confirm our pick up time. The man ...
DO NOT WASTE YOUR TIME!! EMPLOYEES ARE THEIVES!! Booked with the company through a flight centre. Our first shuttle was late and we waited 30 minutes outside the airport before the driver showed up, he proceeded to watch YouTube videos the entire duration of the drive to our hotel in Anaheim. Second...
Worst shuttle service don't save a buck go elsewhere.
Our driver left because our flight was delayed and there dispatch said that's to bad sorry no refund it's not our fault your flight was delayed.
Luckily lyft picked us up within 5 minutes.
On 2/18/19 received excellent service from the airport to our hotel.
The drivers I found to be quite courteous and respectful. The pickup from LAX went as reserved but the pickup back to LAX was 45 minutes late despite me phoning the service the night before and three times that morning. I would have missed my plane if I had to check in luggage. This experience wa...
What a joke!!! The driver was an hour late to a scheduled pick up, then drove around the airport for another hour waiting for a pick up. Our flight into town took less time. Worst experience ever. DONT USE THIS SHUTTLE!!
I called eariler to confirm my pick up and change the time and it was confirm, then i called later on to confirm the vehicle number and they said they had no record of me calling or saying that I had change my pick up time!
Our trip from the airport to our hotel was pretty good. We waited for a while but our driver was very nice and the SUV was clean.
Our return trip however was terrible. Our driver was 10 minutes late, we then waited around at another hotel for a rider that never answered his phone and then we went b...
Wonderful customer service. Made our destination in a timely manner. Will definitely use again.
We were to catch a plane to Melbourne Australia Wed 4th October and need to be at the LA airport 3 hours before our flight. I confirmed our pick up time from Santa Monica to LA airport to be 6.25pm.
At 6.35 called company to make sure they were still picking us up....I was told the driver was w...
Airline moved up time of departure...service unable to accommodate change saying it was my responsibility to notify them sooner (even though we booked thru Expedia and did notify them day before, they claimed to need 2 days notice). Next time (even if I use Expedia) I will forego shuttle service opt...
Ended up with this shuttle service as part of a Westjet Vacations booking.
I called to confirm on Saturday April27 and was told to be downstairs at 7:30 am on April 29.
7:30 came and there was no shuttle so I called to inquire and the support line informed me that the driver was just at another ...
I have used this service before to book others going to Disneyland area hotels. Now that I have experienced the service myself, I can continue to recommend Karmel Shuttle to others without hesitation. It was a great experience!
Great shuttle company, driver was friendly and helpful!
Feb 2020. Family of 5 from NZ to LA shuttle to Anaheim. Rung the company for pickup details when we arrived in LA, they provided quick information promptly for pick up. Driver came within 10 mins, packed our bags and was friendly. No issues thankfully smooth after 28 hours of travel, I would use aga...
Very friendly and efficient did a good job of driving us safely to and from the airport and the drivers shared interesting tidbits of the areas we drove through.
Karmel has excellent service and we will definitely use them next time we are in southern California
My daughter, grandson and myself used Karmel Shuttle from LAX on 02/11/20. Once our flight arrived, I received a text from the shuttle asking us advise them when we had all of our bags. The shuttle arrived shortly thereafter. The driver was very friendly, the ride & conversation pleasant. We arrived...
Very Please! Vehicle was very clean and driver was very professional... Thanks.
Unreliable, five minutes late for a 2:30 am pickup and they call to say the driver had a flat tire and a new driver was sent out but going to be another 45 minutes. Thank you Ubur!
Took the shuttle from LAX amazing friendly service !
My first time using Karmel and I was very pleased. Their process and service was great! Very efficient and prompt. My driver was pleasant and the ride was smooth! When I m back in town, I am definitely using Karmel!
We've been travelling overseas for 20 years now from Australia, 15 of those to USA. We've read a lot of negative reviews here but can only review according to our experience. This is the 2nd time we've used Karmel Shuttles in LA and we used them from LAX to Disney Hotel, Disney Hotel to Knottsberry ...
Was pick up by these guys on time at the airport and was very happy with our driver. On top of that he was a Saints fan. Great!!! Thank you for being on time.
Horrible service. Reservation made, flight was early and they left because baggage wasn't ready. Never called us or paged, dispatcher very rude
This was my first ride I had with Karmel Shuttle Service. From Seal Beach to LAX and my return from LAX to Seal Beach.
I can't say enough how professional and patient everyone was with me.
From the person I made my reservation with to the dispatcher.
Both rides were on time. The prices were very ...
I am travelling in one as I type this review. On time but the first thing the driver asks me (even before my bags have been placed in the boot) is tip!! Its almost made out to be a right and a compulsory charge. I understand that they are probably not paid well enough by their companies and tipping ...
I had a terrible experience on two occasions with Karmel Shuttle. I prepaid transfers and had vouchers from Qantas Holidays. They claimed that they didn't have the booking etc and I would need to pay again despite having all the paperwork proving I had paid.
This was at the end of a 14 hour fligh...
I had an excellent experience with Karmel on 19 February when I landed at LAX and got the shuttle to my hotel.
On Sunday 23 I ordered a shuttle to pick me up at my hotel and also to collect a colleague at a different hotel. I was told I would be paying extra as there would only be the two of us. Ho...
My teenage grandson recently traveled with a friend's family who used Karmel from their home to LAX and return. Upon their late night return from their trip, he left his backpack containing his laptop in the van. Long story short, through some miscommunications, he thought the backpack was left at...
Stranded with a baby at LAX. Hour and 40 minutes late, wrong vehicle. Finally picked the family up at midnight. Don t risk it!!
They were spot on time for pick up from the hotel to LAX. The driver assisted with luggage and made sure we were all seated okay. We were asked how the temperature was in the car. Friendly.
On arrival to LAX we called and they were at our pickup location in about 10min. It was a busy Saturday nig...