Be sure to have a clear understanding of their charges up front. They charge an average of $600 per hour. I was there for 2 hours and told them I didnt want the hot and cold packs and the electrical stimulator ( tens unit) but they did it anyway. An ice pack sitting on my elbow was $125. Hot pack $1...
John West Therapy is the place to go if you have issues. I have been greeted each & every time with a smile. They are EXTREMELY helpful, conscientious, definitely know what they are doing and I take issue with anyone that says differently. I can walk without a cane because of John at John West Thera...
This is the worst experience I have ever had in a medical facility. The customer service was horrible. I drove more than half an hour to get to my appointment and was turned away for just being a couple minutes late which is absolutely ridiculous and unprofessional.
Here s my experience. I had total knee replacement and called John West (JW) the day of the surgery to schedule my PT. Wife gave them all the insurance information. So, they called 2 days later saying the insurance info did not go through. They did not have the correct information. Resent it via sca...
This is a very diverse clinic that offers excellent physical therapy and rehab. Great service and I felt comfortable returning there for my appointments. Also the staff there seem very caring and answered all my questions in a meaningful and concerned manner. 10/10.
Very attentive and through care. Great aqua therapy program, one of the few in the area. As a chronic pain patient for nearly ten years I have seen my share of facilities, and John West is part of the best.
If you use the aqua therapy program be sure and request John P.
John is an excellent th...
I would highly recommend the Aqua Therapy at John West. This is the third time I've needed PT over a period of about eight years and this is my best experience yet. The staff are helpful, knowledgeable, friendly and work with you in both scheduling and billing.
There is an physical therapist de...
I enjoy my new aqua therapist! There have been problems in the past when my boyfriend completed his therapy but seems to be better for me. My personal experience is that their therapists are caring and helpful. The billing dept may not share the same loyalty and ethics, but still a good place to go...
The staff there are second to none. I highly recommend going here!
Great rehab facilities. I was sent to rehab after falling and straining my groin at a Larping competition. Several visits and I was back to Larping in no time.
Read before you go , if you have someone you care about do not go there. Very rude, unprofessional, and the worst customer service.
Im giving it a star more than what the company actually is only because the therapists there are so caring! They're the only ones that keep this clinic together. Too bad, people in management don't appreaciate them, or anyone that has been very loyal to the company.
It's so sad seeing John West T...
Very unprofessional, rude, and have bad customer service. I had my first paid appointment for an assessment at 1:30. I arrived at 1:38 and the receptionist said you are late so we will reschedule your appointment for another day. Are you kidding me? If I am a few minutes late to visit the US preside...
My neurologist recommended over a year ago that I go to John West. I was very impressed with the facility and staff starting with the first visit. They are professional, knowledgeable and the therapists are friendly, patient and caring. I was fortunate to connect connect with a therapist who seem...
Absolutely love this facility and it's staff! The facility itself is beautiful and always clean, but the staff are what make this place great. They're always friendly, helpful, and caring, they make you feel just like family!