The 5 star reviews are fake or mistaken. These guys pay doctors nothing for visits. They issued me a pediatrician as a PCP and then a doctor that does not accept new Illinicare patients. Got hung up on once and the reference numbers are useless. I do not know how this insurance company exists they p...
So when I first was assigned this insurance I was disappointed because they were having A hard time finding me A doctor and hospital that were affiliated together. Almost A year ago I gave it one star however their customer service reps have always gone above and beyond to try and help. With some h...
Our doctors see patients that have this insurance and if you are a provider that is considering joining their panel, I would take a hard look at your decision and think twice about it! We have been in network since 2014 and there service is terrible, they do not pay their claims and if you have a pr...
It's sad but I do miss the work I did for this company. I left because of management and the lack of safety in doing my job. I miss the clients that I interacted with and that is what I miss the most. I wish this company well on the merger but things definitely need to change.
Dental for adults isn't covered with this insurance.
This is an easy job especially if you have customer service call center experience but the management is HORRIBLE!!! they show a lot of favoritism. I heard a lot of bad things about this company before i started but i wanted to be positive and give it a positive try on my own. The training is rush...
Poor customer service. Never able to reach call center to get anything done. They make you wait. Pick up the call and hang up or goes to voicemail. Operators have voicemail only if they are on break ? Working hours no one ever picks up. Not sure how this is highly rate if there is no communication b...
Staff (JANELL) needs more customer service skills, staff (JANELL) undermines patiences and phone hangs up!! I'm never able to set my transportation DATES, STAFF needs to be on point with patiences!!! JANELL HAS THE WORST PHONE SKILLS I EVER SEEN IN A PERSOn.. ANSWERING PHONES, LIKE JANELL she DO NOT...
Went in for an interview. The receptionist was so nice. We talked the whole time. She introduced me to the trainer for the job as he was walking in to the office. Had a great conversation with him. Had my interview. It went well but I did not get the job. A little disappointed because they missed ou...
Never answered my call.dont return messages after you've been holding 20mins very unprofessional