Was a nice and relaxing stay - unfortunately I think it was a bit overpriced and it was in my opinion too many trees cut down - so a star deduction.
We had booked an arrangement in the BaumChalet with whirlpool on the terrace.
Rooms are quite small but nicely decorated, bathroom i.O. - It would be...
Hotel engagement was great. Skiing and half board with a first class buffet in the Hochalm. Breakfast with self-squeezed orange juice and fresh mountain ham ... Simply a dream. Only the reservation in the Hochalm should definitely be confirmed again. Because unfortunately that sometimes goes under w...
For once, I call on the judgment of my guests in nearby Frankenheim who have stayed there .... Round in the happy if it is worth 4 stars but no one could say. But clean and friendly staff that is half the rent
I was a conference guest with an overnight stay in a double room;
The meeting room was large and thanks to the air conditioning a pleasant indoor climate could be achieved. However, it was unpleasant for those who sat directly under the air conditioning and have felt the cold breeze clearly. (This ...
The hotel is located directly in the ski hall and is very modern equipped. The rooms were cozy and of the style modern but rustic. The bed was very comfortable. The bathroom spacious. The evening meal with buffet and the breakfasts were delicious with a rich selection. The floors are carpeted throug...
Unfortunately, we were very disappointed with our stay this year. The room and the food were great as always. However, we were very hung up by the service. Both table reservations for dinner did not work even though I had booked a table early enough we stood there in the evening without. The first e...
Excellent place, lovely and professional staff, high level of hygiene, very delicious restaurant. Spacial thanks to the amazing bartender, Remi, for exceptional and wholehearted service, utmost level of customer orientation!
The hotel has a great Austrian charm. The rooms are cozy and some have a bunk bed, like ours, which is of course an adventure for the children.
The breakfast buffet was delicious, there was a little bit of everything. The time slots also make it possible for guests to eat at a sufficient distance.
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Great room. Also to be recommended as a conference hotel
Modern 4 **** S hotel. "Hello" greetings, dirndl and very rustic wooden elements bring the mountains to Neuss. In the midsummer, the snow is a bit strange for pure conference guests, but nevertheless it is fun to watch the drivers through panoramic windows in the lobbies and bars.
The hotel is very well connected. The hotel staff is very nice, the conference rooms are a bit old-fashioned but functional. The food is good for the amount of customers.
An annual event makes one overnight stay necessary. Very nice rooms, breakfast for my taste with 18, - a bit too expensive. Wonderful ambience
Very nice staff, food was very delicious and the atmosphere cosy and warm.
Great room, great breakfast, good service. Restaurant with good food, waiters could be a bit friendlier.
Excellent rooms, full facilities, clean and well equipped. Also (alpine) themed rooms. Great breakfast with a view of the indoor ski slope!
Good hotel in Neuss, NRW, Germany.
They have huge snow slopes for skiing in their facilities that operate 12 months a year. The concept is that of an alpine hotel.
It is very appropriate for business and also to enjoy with the family.
Overall, a nice hotel and well suited for families. We had a family suite with 2 smaller children (6, 3 years): a lot of space but unfortunately only one shower and this flooded the entire bathroom every time, because the door below was leaky.
Breakfast was ok but nothing exceptional. The outdoor a...
Great hotel. Great service. All staff very accommodating. Rooms are top.
Good, and especially clean, rooms. Good breakfast. What makes this hotel special are the sports possibilities it offers such as a ski hall, mini golf, climbing etc
We were here every 2 weeks for years (little son and mom).
Me and my son were always happy with the rooms, the offers, the service and the food! Here everything is made for the children so that they feel good! My son learned to mix cocktails, was massaged and was climbing the climbing walls! In fin...
Were now the 6th time in the "Fire and Ice" .. this time a tree chalet booked ... the room and bathroom were always top. What we did not like was the much too small table in the room ... if you look The breakfast in the room could have been brought, you would have no way the tray somewhere off. Also...
We stayed at the BaumChalet Waldart. It was just great! We felt very comfortable. It was also possible to have breakfast brought to the chalet, which we gladly took advantage of! (Plus 5 - it was worth the money !!). The hotel and the whole area are very clean and just great! We will be back!
Tha...
Highly recommended! top service, delicious food, centrally located, clean, spacious wellness area.
Unfortunately, in my opinion, smoking guests are also considered third-class by the hotel management.
Rooms are clean and in a very good condition. Not brand new but as you would expect.
Prices for food I find much too expensive. Breakfast p.P 36 . But thanks to the friendliness of the staff and the free sauna and gym it gets 4 stars. Would if you get a cheap price always come back
Have spent our 10 wedding anniversary in a theme suite! We loved it ..... The suite is beautiful, clean, warmly decorated, the bathroom a dream with sauna ..... I have not never seen! To relax from everyday life fantastic! We will definitely be back!
Free upgrade to themed suite, forget toothbrush, this was sent home without any additional costs. Great breakfast, 10/10
We had booked a tree house chalet with whirlpool. For us it was like a short break. It was just super relaxing. The breakfast was great and the staff very friendly. We look forward to returning!
I've experienced quite a bit of restaurants ... but here both quality and service is underground. > 1 hour waiting for a steak (in the probably too empty restaurant) .... on multiple requests was repeatedly confirmed More
The Sunday brunch is a great experience!
The staff always friendly helpful and in a good mood!
At the end of March we felt like a special kind of overnight stay and so we booked a tree chalet with a whirlpool.
The tree chalets are all very new and really nice. The room itself is a bit cramped, but quite adequate for a night or two. The bathrooms, however, are very generous, through this one ...
Hello, I was a guest there myself at the weekend. First the commendable one. The rooms are ok and clean, but that's what you would expect from a four star hotel. The cleaning staff, sorry I can understand, because the conditions are difficult, tried everything. Although we saw strange hair in the ba...
Excellent place to visit, stay with staff so helpful. Rooms are amazing. Local by car to Dusseldorf. Has mini golf, kids area for playing. Amazing restaurants. Definitely worth staying at if not visit.
Ski hall itself very nice. Hotel nice, but staff very inflexible and not friendly / service-oriented, especially for 4-star ... Despite reservation in the restaurant seeeeehr long waits (over an hour). At the starter More
Great ambiance, nice staff, food good but not excellent
Great hotel. Clean Friendly and competent. Really chic of equipment and interior design.
Your staff is nice and courteous. The house is beautiful and the tree chalets are very attractive.
But, since I'm a specialist, I definitely expect more service for the price we paid.
When booking, it was pointed out that it was the day of our wedding. There weren't even any congratulations.
...
Great great hotel. I felt like on the mountain pasture. Great food and great friendly staff. We booked it for a trade show weekend. Good traffic connection there. We will be back.
love this place - a wonderful place to chill, to ski, or to congress
Have been traveling to this great hotel for many years, always happy to stay there.
, Also good for a short stay. Was there one night and can not complain except for the a little too loud air conditioning. And this mountain view ...;)
It had fairly good rooms and food but the activities were truly amazing
It really is one of the best places I have been in for a long time. The concept Ski / Austria is completely implemented. Room incredible, food and breakfast great. Great service. View while eating, bar and breakfast in the ski hall. Gladly again.
Great hotel, nice room design, good restaurant, good meeting place. And especially, great staff and reception!
Overnight at the Neuss Glacier in a high-quality ambience with top service
I recommend 100% weiter.Ob young or old! The hotel is just so lovingly and nicely designed! The service, the food and all adjoining location were just great. We also had a great offer! Thanks for the great weekend we have You were allowed to spend!
Really one of the nicest hotels I have stayed in so far. The rooms are just a dream and incredibly comfortable. I felt good immediately. In addition, the service is really extremely friendly and helpful. I will gladly come back.
The hotel offers plenty of opportunities to stay, from the classic hotel room to a tree house, as well as very good food and many activities, so you can relax in the sauna or in the climbing park, on the mini golf course or in the adjacent ski hall.
Stayed in this hotel overnight; the rooms are very appealing, a large shower and very friendly staff.
Great superior hotel with really nice and big rooms, great bathroom and nice personnel
I like the hotel, it's always fun to stay here when I'm in Neuss.
The front desk staff is very friendly.
The rooms are spacious and clean. WiFi works perfectly.
My world is fine here
In my opinion one of the nicest and best hotels I have ever visited. The suite was beautiful and the furniture was very chic and perfectly chosen. The processed wood and the warm colors have ensured that you feel at home and secure and that an unbelievable cosiness is radiated. The customer service ...
Everything fine, fast service on beamer problems. One point of as the side orders weren't available for a longer time span at dinner
We spent one night in the tree house chalet with a jacuzzi on the terrace. The accommodation was modern and super nice. The leisure activities (Alm Golf, climbing park ...) are also very good for a short stay. We decided on a round of golf - varied and very nicely laid out.
We also liked the gastro...
Great ambience, friendly staff.
Good price - performance ratio. We had a nice weekend, ate delicious and felt very comfortable. We will be back.
Very nice hotel easily accessible. Free parking space. Very friendly staff.
Helpful staff that has, for example, a forgotten toothbrush replacement.
The breakfast is delicious and suitable for people of all ages! There are rolls, croissants, even cakes. You will also find fresh orange juice, coffee, a honeycomb, 6 jams, egg, cereal, ...
The fears are clean and in the bath...
Very nice hotel for business and leisure.
Very friendly staff.
Excellent place for some snow sports and good food. Nice place to relax. Also has lot of conference rooms and several companies hold their meetings here.
Great Hotel! Ambience perfect, food from breakfast to the grill buffet perfect! (Orange juice from the machine that freshly squeezes oranges, my highlight!) Room clean, bathroom clean. The only exception for me: I discovered silver fish, but it cannot be completely prevented. A big plus point is the...
Very nice, alpine hotel. The tree house chalets are highly recommended. The breakfast was rich, fresh and looked after by a good service. Overall, I pull off a star, it's a bit overpriced.
The hotel deserves its 4 stars. The rooms are well equipped. The beds had the right mattress for me. The bathroom is spacious. The cleanliness of the room is respected. The staff is friendly and always helpful. The food is good and the buffet offers a large selection.
We had a wellness chalet for one night, which was very nice. We liked the ambience. The staff in the Hochalm restaurant was nice but totally overwhelmed.
There was a lot of staff around, but somehow nobody was responsible for us, it was always said my colleague would come. We reserved a table with ...
After Christmas, I gave my sweetheart an overnight stay at the Fire & Ice in Neuss. After we visited the ski hall, we checked in at the hotel, this was easily a little earlier than the official Check.In time possible. The lady at the desk was very nice and helpful.
In our room two small Christmas p...
We were received very polite and courteous through and through. The staff was really friendly and helped us in everything if we had questions. The wellness area was enough to switch off. For the athletes there is also a weight room, which is also sufficient to maintain his muscles. The food, as well...
The hotel is amazing and its price is excellent and there is a ski-in
Although we live in Neuss ourselves we treat ourselves from time to time the suite in the hotel in the sauna in the room is. You can make a nice cozy weekend in such a suite with its own sauna, the attached Hochalm restaurant prepares magical food, from the breakfast area (very rich and leaves nothi...