Holly Kia

4.3 · 214 reviews
kiaselbyville.com Write a review
R
Robert Stinebiser
Reviews 1
2020-12-24 01:12

Very bad decline in customer service!! I had to go...

Very bad decline in customer service!! I had to go back and get temporary tags twice because of the inefficiency of the Title clerk and the Finance office. In the end it took nearly 4 months to get my permanent tags, my family has bought many vehicles from here, but not again!

Read full review

D
Debra Daitchman
Reviews 1
2020-12-22 06:27

My husband and I were vacationing in Delaware with...

My husband and I were vacationing in Delaware with our family when our Honda Odyssey's check engine light went on right in front of the dealership. To be safe we pulled in, and we could not have received better treatment. We were travelling with young kids, so while the mechanics worked so hard to d...

Read full review

J
Jude DeLucco
Reviews 1
2020-12-20 12:32

My service experience was good. there had been a p...

My service experience was good. there had been a power failure earlier in the day and they called to let me know so I wouldn't come if they weren't able to service the car. They called back when the power came back on and I was able to make the appointment.

Read full review

R
Richard Legeer
Reviews 1
2020-12-18 22:38

I have had my KIA serviced at Selbyville KIA and w...

I have had my KIA serviced at Selbyville KIA and was impressed with their efficient service. When my wife went to buy a car a few months ago I suggested she try Selbyville KIA - best suggestion I have made in ages. Brandon listened to what my wife said she wanted in a new car and got her exactly wha...

Read full review

C
Chanel Elizabeth Vogel
Reviews 1
2020-12-17 11:46

Was very disappointed, we were told one thing just...

Was very disappointed, we were told one thing just to be told something else and left with no vehicle. Hoping that with their next customers they are up front with them and not having them believing something that won't happen.

Read full review

L
Lisa Ford
Reviews 1
2020-12-17 11:08

Friendly people, fast service, and they stay busy!...

Friendly people, fast service, and they stay busy! When you see a constant flow of traffic, you know they are doing something right. I enjoy the "Free tires for life" offer. It gives me confidence due to the fact that a flat tire, or hole in your tire can occur at any given moment. Go head Holly Kia...

Read full review

G
Grey Hounds
Reviews 1
2020-12-16 14:02

Brandon is a phenomenal Kia salesperson. He is cou...

Brandon is a phenomenal Kia salesperson. He is courteous, has extraordinary knowledge of his Kia vehicles. He processed/expedited every aspect of our purchase with ease which created a super buying experience for us. Kudos to Brandon!!

Read full review

C
Crystal J
Reviews 1
2020-12-14 10:30

I came all the way from Baltimore and once i got h...

I came all the way from Baltimore and once i got here i couldnt find anything, Dean is the best EVERRRRR, he had me scared but he had faith & was determined that i would leave with a vehicle that suits me & he did an excellent job i would recommend this dealship to anyone who wants a reliable vehicl...

Read full review

M
Marty Lampner
Reviews 1
2020-12-13 11:19

For me buying a car is not one of my favorite ways...

For me buying a car is not one of my favorite ways to spend time, none the less we had a great experience Holly Kia in Selbyville. Our Salesman Bob Kemp did a great job of helping us find the right car, and we worked out a price that was in line with our budget.

This is the first car we have boug...

Read full review

O
Office 1
Reviews 1
2020-12-11 17:40

I am an employee of a KIA dealership in York, PA m...

I am an employee of a KIA dealership in York, PA my husband and I were traveling in the area of your dealership on Saturday August 24, 2019. We are building a home nearby and during our travels we had a low tire pressure light come on in our KIA Sorento. We stopped at the closest repair shop we co...

Read full review

B
Brian O'Sullivan
Reviews 1
2020-12-10 14:09

I highly recommend Selbyville Holly Kia to anyone ...

I highly recommend Selbyville Holly Kia to anyone looking for a reliable vehicle or repair services. It has a huge selection of vehicles, as well as a fantastic team. They are all highly-trained, customer- oriented and friendly individuals. They always take the time to listen to your wants and need...

Read full review

G
Gary Connellis
Reviews 1
2020-12-09 07:10

my wife and I stopped in there 2 weeks ago with ou...

my wife and I stopped in there 2 weeks ago with our 2 cars. We were thinking about trading in our cars. Since we don't trust the banks,we don't think we had a chance,but The KIS STAFF OF SELBYVILLE DE,WORK THE EXTRA MILE! WITHIN 2 HOURS WE LEFT OUR OLD CARS AND DROVE HOME WITH OUR 2 New 2016 KIAS. T...

Read full review

K
Kelsey Jansen
Reviews 1
2020-12-07 08:13

At one point I would've suggested purchasing from ...

At one point I would've suggested purchasing from Selbyville Holly Kia, now I would like to say to anyone thinking of doing business with them, just don't. Don't do it. Selbyville Holly Kia fails to uphold promises they make to their customers that they claim they "care so much about". Don't make a ...

Read full review

J
John Gross
Reviews 1
2020-12-06 11:58

We bought our second car from Dean Haase and it wo...

We bought our second car from Dean Haase and it won't be our last. Dean will go above and beyond for his clients (trust me, my wife put him through his paces!) While integrity is hard to find in the car business, Dean is honest and will ALWAYS work to get you the best possible deal for your family...

Read full review

J
Joshua Ichniowski
Reviews 1
2020-12-01 22:15

Bought my grandmother her third car from this deal...

Bought my grandmother her third car from this dealership less than a month ago. We were there for 8 hours in the purchasing of this car. Since the car had left it had a tire pressure light on brought back multiple times for the issue and got the typical run around how they filled the air, replaced t...

Read full review

K
Krystal Galawish
Reviews 1
2020-11-28 12:08

My fiance and I were at the Selbyville Holly Kia y...

My fiance and I were at the Selbyville Holly Kia yesterday and thanks to John Ennis an amazing car dealer, we left with an amazing car for a great deal. He was very dedicated to helping my fiance and I. He was very kind and easy going. He was the best, he didn't try and rust us into getting anythin...

Read full review

J
Jabin Bensink Bensink
Reviews 1
2020-11-25 18:26

People very friendly but unable to help. Third tim...

People very friendly but unable to help. Third time trying to get service on my sons car. Every time having to sched 2 or more weeks out. Very inconvenient lives 3 hours away and not sure when he's coming home. Only choice is to blow off warranty and get it done at Castrol in Millsboro. Casrol is al...

Read full review

K
Kayla Short
Reviews 1
2020-11-17 06:57

Called and the lady on the phone was very rude and...

Called and the lady on the phone was very rude and was little to no help. If you don't speak within 2 seconds she will scream WHAT and hang up on you. Good luck no one there seems to care about your wants or needs! The people are too rude for me to deal with

Read full review

T
Tammera Ward
Reviews 1
2020-11-06 23:24

This has been the worst car buying experience I've...

This has been the worst car buying experience I've had and I've personally bought at least 5 new vehicles in my life time. I don't know what is wrong with this dealership but I've never experienced this level of poor customer service. I almost had to beg them to sell me the vehicle I was looking f...

Read full review

K
Keith Laird
Reviews 1
2020-11-02 02:58

John ennis was very helpful kind personable. We we...

John ennis was very helpful kind personable. We were on a tight time frame which was relayed the night before and it seemed to us that it really didn't matter to Holly Kia. Also you guys tried to put us in something we did not want very disappointing. It took me being a little loud and threatening t...

Read full review

S
Sharri Miller
Reviews 1
2020-10-08 20:52

After visiting Pohanka Honda of Salisbury, I felt ...

After visiting Pohanka Honda of Salisbury, I felt defeated. They tried to pressure me into a payment I wouldn't be able to afford during the slower months of my employment. Wanted to hit me with an interest rate, higher than a credit card and just seemed very cold. I didn't have much credit and was ...

Read full review

J
J M
Reviews 1
2020-09-26 16:06

Can't say enough about the service department at H...

Can't say enough about the service department at Holly Kia. John and Tim are very accommodating in scheduling routine service as well as other emergency services. Wait times are minimal and if the scheduled service will take longer than planned they will reschedule for a more convenient time or ev...

Read full review

D
Debbie Hawkins
Reviews 1
2020-09-19 01:11

Always a pleasure doing business with them, we hav...

Always a pleasure doing business with them, we have bought our last several cars from them because of the quality of the cars, and their willingness to work with us, not to mention their great warranties. Just had our car serviced with them, and they were quick and efficient.

Read full review

D
Devon Williams
Reviews 1
2020-09-16 00:27

Great customer service. Brandon was awesome to do ...

Great customer service. Brandon was awesome to do business with he kept you laughing and smiling even though they were really busy when we were there. Super pleased with our Chevrolet Tahoe! I drove by the day it was on the lot, went in the following day and did the deal! Would definitely do busines...

Read full review

A
Amanda Biggs
Reviews 1
2020-09-15 08:02

I had an unfortunate accident & totaled our car. T...

I had an unfortunate accident & totaled our car. The insurance had a cut off date for rental & we didn t know what we were going to do! Our credit isn t all that great so we thought we were going to have to go to a buy here pay here. A close friend recommended Brandon. We were a little worried becau...

Read full review

H
Harry Skelton
Reviews 1
2020-09-11 10:56

Selbyville Holly Kia was excellent in finding a wa...

Selbyville Holly Kia was excellent in finding a way for me and my wife to get a new car, despite our poor credit history. The Kia Forte LX is a superb business class sedan and much better than other low end Kia offerings. Tom Hoy was awesome in handling everything and insuring that all was done qu...

Read full review

J
Jennifer Alden
Reviews 1
2020-09-04 16:35

Working with Holly Kia has been the smoothest expe...

Working with Holly Kia has been the smoothest experience that I have had when buying a car. My salesman Rodney was knowledgable and I didn't feel like he was trying to push me into something that I could not afford. He listened to my wants and delivered a car I can't wait to drive. I have mobility i...

Read full review

M
Mark Taylor -MDA-
Reviews 1
2020-09-01 19:16

I like the way that I am reminded via email about ...

I like the way that I am reminded via email about upcoming service appointments. We had no driven the Kia as often in the last six months as we had in the previous two years , so we did not need the service as regularly ( driving 250 miles per month vs. 250 miles per week). The service dept emaile...

Read full review

D
Douglas Phillips
Reviews 1
2020-08-25 18:13

Was very happy with the sales.

Was very happy with the sales.
For following up about tags I'm very upset with this dealership. I've left 3 messages about tags with no one ever returning my call. 1st T tag expired , I am on the 2nd T tag but It will expire when I'm on vacation. I guess that doesn't matter because no one would re...

Read full review

J
Johnny McQueen
Reviews 1
2020-08-24 16:25

Overall good experience, I've bought 3 Kias from t...

Overall good experience, I've bought 3 Kias from them, coming away satisfied each time. Good service staff also, although sometimes it can take a while to get through to schedule an appointment (I schedule online now) and the prices can get a bit high.

Read full review

B
Brian Walp
Reviews 1
2020-08-17 11:47

The worst customer service I have ever had to deal...

The worst customer service I have ever had to deal with. Nobody ever returns calls. The "Web Owe" work has never been completed. When we took the vehicle (which only has 39,000 miles on it) in for the promised work, the service rep "can't remember her name" was extremely rude. We were to have new ro...

Read full review

H
Heather Kelly
Reviews 1
2020-08-10 18:43

Trying to look at cars online, they should have th...

Trying to look at cars online, they should have the prices listed...not call for price. Really, if you want my business you won't make me work so hard to find the vehicles I can afford without being hassled making phone calls. Why have a website? I could car less what cars are on the lot if they don...

Read full review

J
Jeff Merrell
Reviews 1
2020-08-03 16:11

Very nice folks. I walked in to look at a Tellurid...

Very nice folks. I walked in to look at a Telluride because Consumer Reports gave it a very high score. I liked it very much and ended up buying one from Andrew. I jokingly said I wanted to trade in my toy hauler camper as well as my truck and he said sure, no problem. Seriously. So I ended up getti...

Read full review

D
dadpropp
Reviews 1
2020-07-26 21:28

I have been very happy with Holly Kia's service fo...

I have been very happy with Holly Kia's service for the two years since I bought my Sorrento. The service reps are always friendly and cooperative. They always explain exactly what was done to my vehicle. And, they always thank me for choosing their service department.

My experience yesterday wa...

Read full review

M
Monique8,88c5in9y Sywy
Reviews 1
2020-07-24 12:02

Tom was nothing but amazing n did not presure me ...

Tom was nothing but amazing n did not presure me at all in buying my vehicle. I went in wanting a certain one n wound up with a totally different on that's so much better. He was beyond patient. Talking to him was like talking to a family memeber

Read full review

View all reviews on Trustburn
AMP version. View on Trustburn