I have the opportunity to speak to Jenny and she was AWESOME!!! She went the extra mile to help me and resolved all my issues, I was truly luck to get her on the other side of the line, she was knowledgeable, professional, and most of all she show the ability and willingness to make sure I en...
Heritage is the management agent for my residential HOA. I rarely have occasion to contact your office, but I had an great experience this week with Jenny Hertz. I worked in property management for my career and supervised a large portfolio spread across the Southeast. I say this to explain that ...
I got an email from Heritage a few months ago regarding a request I put in. I was told to respond within 2 weeks if I was still interested in the request being granted. I responded within 2 hours. I reminded the sender a week after that I had accepted the offer but I had not been contacted. 3 months...
I gave them a 1 star due to their poor accounting. They had my account in collections because my account was not being credited properly. I have this bill set up on auto payments and it showed on my statement that my bill was coming out on the 27 or 28th of each month for the beginning of t...
In 12 years of doing business as a Property Manager, I have never come across a more wonderful person than during my call today with Jenny Hertz. Jenny is the kindest, most professional PM professional I've ever come in contact with. She's just a delight. I could go on but Jenny is the best!!!
Brandon was a fantastic help! If it weren t for him, I would still be struggling with the system.
I have it 4 stars because the system or portal is terrible and the canned communications from it need improvement. It is unclear and not easy to navigate.
Most unprofessional organization ever. Heritage is the worst property management company ever. They are unethical, incompetent, and rude. Contacting them is the hardest task you can come across. You can email them or leave messages all you want and you will never get a response. They are an absolute...
not sure why any property would select this company, they're horrible!
We had a very bad experience with this company back in Nov 2020. We had some leak and mold problems in our basement and submitted a service request with high urgency, but our property manager didn t respond to my multiple emails and messages on the customer portal nor return any of my voicemails for...
Terrible support. Someone will pick up your call and then transfer you to your HOA s account director. Good luck getting a call back.