Heartland Payroll sent an employee a direct deposit when I live check was requested and confirmed. After I submitted payroll to my sales rep Kayla she confirmed all was good a day later one of my employees got her stub and it showed direct deposit when she requested a live check. The employees bank ...
Extremely difficult to make changes to your payroll withholdings. Company says they only will deal with the client not the employee due to security concerns. Not too secure passing around confidential information. Company would not have clients if not for the employee. Gave a suggestion on giving em...
Heartland seemed great at first, but then after a couple months with them, we kept receiving notices from the IRS stating that we were not paying out taxes correctly (Heartland's Job). We contacted our Heartland rep about this numerous times. The only reply was "the tax department will contact you b...
Your password constantly expires and has to be reset if you don't log in weekly, and the reset form never works. Calling Heartland to have them email you a password reset rarely works and results in having to get your employer to contact them. Interface is not intuitive in the slightest. All arou...
I wish I could give negative stars. How are they still in business?
Its Feb 19 and no one in my company has received our w2s. Heartland wont give us any information referrs us back to our boss. Boss cant get any information for us and keeps referring us back to Heartland. I cant even get copies of my last paystub
You need to use great caution in using this company. They seem to have a major communication issue. No matter what is said upfront or what your company needs are, they do what they want, how they want and when they want. And then do not want to take responsibility when they have taxes, pay periods e...
Haven't been able to talk to anyone regarding my pay stubs for over a year now unreal! I will be going to a bank this week this is aweful.
Awful, awful, awful. So many screw-ups and errors. I pay them to do ONE THING! And they can t manage to do it competently. Run, don t walk, to someone else.
God awful service, if you do not log onto their website constantly to check pay stubs you get booted and have to request a new login from employer.
I strongly do not recommend if you are seeking to use for your business.