Wish was a zero to give this company. I am on hold once again now trying to get a supervisor over issues lots of them described here. Really they should be reported to some entity. They are just taking our money and not providing service they are too provide.
Terrible dental insurance. Im insured by them through work. They denied my claim on a crown I need because they paid a claim to my prior dentist who never rendered the service. Now after they investigate and requested a refund they send me a letter directing me to find a new dentist. I find a new de...
I was trying to renew my plan for two weeks and every time I call they say they cannot help me. They refuse to answer any questions. The only thing they say is go online. Online it dose not have the dentist I currently go to listed under the plan that I currently have and and trying to renew. Not su...
This healthplex team do not speak English. Most of the call center people do not understand English. They will give you hard time. You will feel like you don t want to call them again. Please do something for the members.
I have been trying to get a referral for a pediatric dentist for the last 3 or more months and it has been a nightmare to say the worst...Been on phone with their representative multiple time asking them to provide an approval to see a pediatric dentist within the network and they did provide twice ...
Before I sign up with my new health Insurance they contract with Healthplex for Dental coverage. I called and waited on hold but like others who reviewed before me the called was never picked up. Poor impression and customer No service.
To add to my stress I sent them multiple emails asking them 2 ...
They didn't cover my dental or chiropractic services when wellcare said they would
My recent experience has been a nightmare. 3 months ago the dentist said that I needed periodontal work, and that they would send my xray to the Healthplex for approval and referral to to a periodontist. A month later I heard nothing and tried to call the dentist. They never answered my calls nor...
Please do yourself a favor and don't apply for this plan. I paid for the entire year and the insurance Healthplex DHMO was not even been taken by all the dentists in the list of providers. All of them said they no longer take it. I called Healthplex multiple times to cancel my membership so they wou...
The dentist that I am forced to go to can t write a script for pain killers other then Tylenol number 3 and they have no ability to sedate their clients either. For somebody who has severe anxiety such as myself that just doesn t work. I HATE this insurance!!!!