Have bought a rocking chair (Metal Glider), which broke shortly after the purchase. I had to contact the company because I did not get the furniture back into the package.
Ms. Sabine Heinz was extremely unfriendly, pretending to be stupid, and then got her voice on her phone to justify me in front ...
If you are looking for selection and low prices will find it here. You will find great sets for the small budget, but you also saves visible quality.
The saleswoman was very nice and hard-working, but she was alone responsible for a total of 6 customers and unfortunately could not take much time!...
Wow just wow . So today we were 9.7.2020 for the first time at the factory outlet in Sonnefeld.
route guidance perfectly.
Parking spaces perfect.
So when we came in, we met a colleague who greeted us very politely.
Since it is our first child, we needed some advice and help, the lady named Heik...
Super Service! Even after years, there are still spare parts and a very friendly customer service.
You need a child seat when the employee with the registration number CO-HA818 races around as if there were no road traffic regulations for him.
Such employees reflect the company externally.
Despite the sometimes very bad reviews, we drove too fast today and were pleasantly surprised by two very nice shop assistants and a huge selection, of course, so we were completely satisfied and can recommend the factory outlet in any case.
Great customer service and quality of the products!
Many thanks to the service department of Hauck! Quality is often experienced long after purchase !!
Factory sales
Large selection, great prices, very good advice.
Our buggy was broken, could no longer be folded up. I went to the factory outlet and asked for a repair option. The buggy was brought to service immediately and repaired. I was able to take it back after 10 minutes.
In the meantime, I...
Very great and well thought out products. Also unbeatable when it comes to customer service! Friendly, competent and nice. Many thanks
We have the highchair Alpha Plus with bouncer attachment. Super quality and absolutely recommended! Our child loves to sit with us at the dining table since birth. Unfortunately, unfortunately we washed the removable back plate with it. Thank you very much for the very good and cheap service!
Great advice when buying a stroller. Absolute recommendations
Great, unbeatable customer service!
A wheel bearing on our jogger was broken, immediate delivery of a free spare part (without having to present an invoice or a warranty certificate), very nice communication and even illustrated assembly instructions. Just great! Thank you very much
It's a shame that the opening times are not adjusted online. I went there for free. Very annoying
Were not satisfied with our stroller, which is why I got connected to the factory outlet. On the phone, I was expressly assured that a refund of the purchase price would be possible without problems if our idea was not met. We were there today. We were immediately told that this was not possible. We...
Stroller worn out after 4 months at the hinged hinges but no reason to repair. Too expensive for a buggy No more Hauck ..
I went there because of. a sit 'n relax high chair. They had 3 high chairs there for 135 each. I don't want to say anything wrong, but I think they were second choice. You can get it cheaper on the internet! Then there was a high chair without a baby bed for 70. For me these are not outlet price...
Today we were able to exchange a Mobil eco car with small defects in the factory sales, which we had bought from an online provider.
The service staff were all very nice and helpful.
Many thanks to Mrs. S. Heinz for making this possible.
The products are good, unfortunately the customer service is miserable. The company hauck tries to gain money from every little thing. A pity
Unfortunately the lock on our Hauck buggy broke the customer service was very cooperative and courteous after a few short e-mails and only three days of processing time, the right spare part by mail went to the entire team of customer service and the staff / inside of the warehouse which picked out ...
Have half of the initial equipment geshoppt! Advice was very good! Despite the fact that the saleswoman was alone! The bottom line is that we have easily saved 30% on the cheap online retailers! Can only recommend this! Lots of choice, you can try everything u much more than 20% cheaper than in the ...
Have used the stroller set Maxan 4 Trio Set for almost a month and due to a lack of the tire part, we can not safely transport our baby with the stroller. We found the defect for the first time on October 26, 2017 and immediately reported it to the dealer. We were told we would be sent a replacement...
Poor quality.
Travel cot after max. 4 weeks of use,
Torn fabric at the zipper.
Customer service replied quickly, but not customer friendly.
Just funny experience .. maybe the staff should be trained better very friendly but unprofessional staff ..
Factory outlet closed early.
We wanted to go to the factory outlet today on September 15th and have covered a distance of almost 150km with our baby.
When we finally arrived at 3 p.m. we found that the factory outlet was already closed at 12 p.m. There was only a small note on the door.
So far we...