I needed to use a charger to test a home repair and they were more than accommodating. My friend recently bought a used laptop here aswell and she payed a good price for a nicely refurbished HP.
I was having trouble with Internet Explorer and was dreading taking it in for repair because I haven't had the best experiences with computer techs. But I decided to take chance with Happy Hamsters and I am SO GLAD that I did. When I told Jeremy what the problem was, he immediately knew what to do a...
So, I traded in my old G4 tower at the Mac Store and failed to migrate all my data, some of which went all the way back to Power Macs and Mac IIs, and was on old hard drives, zip disks, and even floppys. The Mac people threw up their hands, as did the local store famous for dealing with old, outmod...
Helped me rebuild my system from 32 bit to 64 , helpful
They are awesome. My computer has a small issue and they fixed it for free... Thanks
Quick repair turnaround, nice storefront, and professional employees.
Thought I had a hardware problem, but Misa fixed my software problem in just a few minutes - no charge. Would definitely recommend Happy Hamster
I went to two Happy Hamster repair shops to attempt to get my computer fixed. They charged me $75 to look at it just to tell me that I needed to repair the hard drive at a price of $225. They said that they would call me once they had it diagnosed but they never did so I had to take the initiative t...
good people they work good and they are nice with the costomer ....thanks gys
Don't call them as their customer service over the phone is awful. I called with a common issue concerning laptops and the man over the phone told me my issue made no sense and that I was probably wasn't looking at the right part. I understand this market attracts a certain type of character, stereo...
Hsppy Hamster Computer Repair place has the best "GEEKS" in town. On one occaision, Lucas made a housecall and repaired an ugly virus. Today, I brought my computer to the shop and Dimitri was able to analyze, fix and send me on my merry way within a half hour. They are knowledgeable, personable a...
I can't issue enough praise for Happy Hamster Computers. I walked in this afternoon with a long list of all the recent problems I've been having with my MacBook Pro. George Marques managed to fix them all within a half an hour. He was incredibly polite, knowledgable, and kind. There is a spirit of w...
The IT guys at Happy Hamster are smart, helpful, (all around awesome!!) and give great advice along with their wonderful customer service. When my old laptop konked out, I purchased a customized laptop through Happy Hamster & the techs transferred all my info for me. No hassle + they let me make pay...
To make this as simple as possible I will write a timeline of events.
2012/11/21-Sent email asking about repairing my broken laptop screen.
2012/12/07-Received reply that said "we do repair laptop screens. But our hardware guy isn't here right now. I will get back to you.
2012/12/19-called ...
I thought my old drive was forever lost, but these guys saved it and my files on it.
Super helpful!
I already knew that IT Assurance (Happy Hamster's corporate brother company) was fabulous and their customer service was off the charts, but I was reassured of Happy Hamster's performance. I thought I had to replace my hard drive when it went dead, but they magically diagnosed the issue and resurrec...
These guys are awesome. I had a small problem and they jumped right in and helped me figure it out. Misa and Matt are terrific.
The guys here (Esa) were amazing. I was so impressed with how they were able to gets ten year old laptop running like new. I will be back!
I had a few minor problems with my dell laptop that were a quick fix for Gabe. He fixed them right up and was super helpful! Great people at Happy Hamster Computers!
Simply stunning care and skill. I was touched and amazed, can't recommend highly enough.
I went to get my video card installed. the tech Lucas, was very polite and knowledgeable. I am recommending happy hamster to all friends and family member.s Ryan
BIG Thank you Happy Hamster!! Two days ago I downloaded free "fix it" software for my slow-ass computer. It ran a quick scan of my computer and found 5 million errors, so I decided it would be smart to purchase ($70) their "fix it ALL" software. Then I called a number for a free "professional instal...
Relatively new laptop just began churning in the middle of a project. Lucas offered several suggestions but said the best value was to return to Dell for warranty service. Then he double checked that my backup laptop would be functional while my other was gone. Great service, quick turnaround and wo...
I was looking for screws for installing my SSD and fans. First I went to Radio Shack but they didn't have either types that fit. So then I googled the closest place and I found Happy Hamster. Only took several minutes and they provided me with all the screws I've been looking for, free of charge. Go...
I was a Best Buy laptop customer for many years, but after too many negative experiences to count when things went wrong with them, I decided it was time to go local. Happy Hamster saved me:) Not only are they local, but they genuinely care about their customer - and it shows. Very knowledgeable, p...
Lucas solved my problem in less than ten minutes. I appreciate the professionalism and customer service very much. I am definitely coming back for all my computer repair problems.
Coming from Chicago, where there are PC outlet stores placed pretty regularly, I was worried that I wouldn't be able to find any kind of decent service or selection in Portland, OR... Finding HHC debunked those fears. "Largest computer store in Portland" isn't saying much, but what they lack in real...
Very personable and knowledgeable, loved doing business here!
Thanks guys!
Friendly and capable; fixed a troubling issue within five minutes at no charge.
Happy Hamster installed new hardware and copied my OS from the hard drive to new SSD. Fast service and they even did a little extra details at no extra charge. Very positive experience. Will go back for any future PC laptop work.
Highly recommend! Have brought 2 different computers to them on three different occasions, and they were able to solve all problems with ease. Brought my totalled laptop in today and Misa was extremely helpful, took lots of time to work with me to recover my data and give me good advice on differe...
Computer superheroes! All they need is a cape!!!
My computer died a very nasty, serious death. Naturally, I had not backed everything up recently. Happy Hampster saved my data, repaired my computer and then followed up with me to make sure everything was running smoothly - and it was! I highly...
I ran into some problems with a software application, and after spending the usual 25 minutes on hold and 50 minutes talking to a tech person, I was more confused and no closer to a solution. I called a suicide hotline, and they recommend that I go to the store. At the store on MLK, there was a grea...
Took my laptop in fully expecting to have to leave it for a few days to get all its issues worked out - but no! they did it on the spot while I waited. Cleaned up a bunch of infected file and got things working again...Misa Valdez was super helpful and friendly. We've been customers of the NE sto...
My aging macbook was making a horrible beeping noise and Lucas did a quick fix on it while I waited. He was super friendly and helpful, and knowledgeable without being arrogant. This store should be a model to other businesses of what good costumer service is. I will definitely be returning for fut...
I give Happy Hamster Computers my very highest recommendation, a 12 on a scale of 1 - 10. This is why:
I was really, really impressed with the professionalism and knowledge these guys displayed, especially that of Lucas, the representative who handled the overall transaction and the technician (Rom...
Took in my friend's HP laptop to see if they could recover the files. They gave me an honest assessment and didn't feel like they were trying to sell me stuff. Will return for future needs.
In a total panic, I went to Happy Hamster this afternoon. I had taken my completely functional laptop to a coffee shop to do some work, and it wouldn't boot up. Zilch. Nothing, Nada. I called a couple of friends who are computer savvy and asked them if there were any tricks. No tricks.
So wh...
Some malware had taken over my Laptop's Google Chrome browser. I could not locate it on my system. I walked in to Happy Hampster and Marc Kelleher examined my computer immediately. Within five minutes he located the culprit and eliminated it from my system at no charge. I've always had a great expe...
I recently bought two 980 gtx gpus and found out afterwards that I had no sli bridge to connect them. After calling all over happy hamster was the only place that had one in stock and at a great price. They had it waiting for me when I arrived. Would definatly go back to them with any future problem...
If you're having trouble with your computer, this is the place to go. These guys are really helpful.
Went in to see about my laptop which had been acting up. The staff was super knowledgable and helpful. They explained what they did, how they did it, and why. To someone with enough computer savvy to be a total threat to any machine, it was a godsend.
They even fielded a couple questions about my...
lucas once again provided quick effective advice and service. shop is always helpful and they never make me feel like a fool.
I brought in my old computer (10 years old) that wouldn't start. Lucas helped me within 10 minutes and understood why I'm still want this old computer to be running (Well, besides emotional attachment, I wanted to get some old files off it). I was very happy with the help I got at Happy Hamster
E...
I decided to go to their new store at 921 SE 7th Ave because it's closer than their MLK store. They did it again. I had a bad problem with some malware, but Misa fixed it very quickly while I waited. I am a very satisfied customer.
I came in because my laptop was running slow, and within 15 minutes (free diagnostic window) Lucas had identified the issues and fixed them. Great shop, super friendly and knowledgeable staff. I won't hesitate to go back if i have any other issues whatsoever (and pay them while I'm at it!).
Could of taken me more serious if they wanted to sell me a laptop and they didn't
I've been a customer of Happy Hamsters for four years. The customer service is SUPERIOR! Every time I've visited the store, there's always been someone right at the door to greet me and answer my questions. This store doesn't only fix computers, they also sell computers. I bought my last computer fr...
Happy Hamster was very helpful for my mother both times when we had questions and computer issues and each time they didn't charge us. They are very helpful and kind as well as costumer service. We were very pleased with the service. And the person who helped us was a person named GAbe W. who was ve...
For the past year I have brought my PC to Happy Hamster Computers when I have encountered adware, spyware or virus problems. Yesterday I had to take it in again due to a suspected spyware/adware issue and the staff member Mr. Lucas Miller was a great representative of the company. Friendly, attentiv...
Once again, Happy Hamster came to the rescue! Lucas was incredibly helpful in explaining to me what had gone wrong with my laptop, and he let me know about ways to avoid the trouble in the future. Thanks so much!
Happy Hamsters was great!!!!! Misa was terrific, fast, and friendly and fixed my computer right away. He went the extra yard to make sure everything was working perfectly. I will come back and highly recommend them!!!!
Having noticed a problem with main computer's performance I contacted Happy Hamster because they come on site. Demetre Janness was sent to my studio to assess the problem. As it turned out my system was on life support and desperately needed help and I didn't know it! Demetre assessed the situation ...
I bought a computer from Happy Hamster after struggling to maintain an old laptop I use for work years past its sell-by date. When it finally crashed, they managed to scrape some material from the hard drive for me. Windows 10 had recently reared its ugly head and, upon hearing my complaint that I d...
I had Happy Hamster computer repair build me a desktop PC almost two years ago, after having had a Dell that was full of bloatware and four years old. I couldn't be more pleased with my decision. It has a 1 TB solid state drive (SSD) that is SO MUCH faster than an optical drive. The DVD drive did fa...
I was in the process of building my own PC when an unexpected issue arose. Not exactly knowing where to turn I came across these guys. When I walked into Happy Hamster Marc was super friendly and helpful. The issue was quckly resolved. I will definitely recommend them to my family and friends in the...
Today I brought in an old 3.5 floppy disk in order to retrieve an ancient Excel file. The folks at Happy Hamsters were helpful, knowledgeable, and went above and beyond to rescue my file. I highly recommend them for big jobs or small. Thank you! Thank you Happy Hamster Computers!!
I had taken my computer to Geek Squad and after they had it for 2 weeks they said it needed a mother board and they weren't available. I took it to Happy Hamster and they checked it out while I waited and found it only needed a new power supply. They ordered it and had it in 3 days. The folks at Ha...
Came in for some trouble I was having for my laptop. Lucas gave me a quick and economical fix for the problem and did another quick fix for free so I will definitely be coming back here if I have any other computer troubles in the future. Seemed very knowledgeable and customer oriented.
I went to happy hamster, because my laptop's cd-rom was not working. Lucas was very helpful and loaded Office Works onto the laptop with an external drive. I really appreciated the time that Lucas took to help me out in a bind. I would defiantly recommend them.
Very Happy with Happy Hamster! I had a problem with my laptop that I purchased at Best Buy about two years ago. Took it there. They misdiagnosed the problem and told me all I had to do was run a system recovery. Geek Squad girl told me I couldn't run it there unless I was willing to pay 200 dollars....
Wonderful service and knowledge! They really saved the day for me and got my business back up and running. I first checked with a national computer repair company and they mis-diagnosed my laptop and said it had a major virus which would take a week to repair. Lucas at Happy Hamster recognized th...
Wow! I consider myself to be fairly knowledgeable when it has to computers, yet could not fix a technical issue I was having. I took it in and Bam! Within 10 minutes Lucas had the issue resolved and on my way. This is definitely the place I will go to if I ever need any repairs! Thanks Lucas!
When I first brought my computer in, I thought that the motherboard had been damaged which would've meant that my brand new computer had become scrap metal overnight. However, after 45 mins of work and the switching out a new fan, my computer is back in peak working condition and I'm so very thankfu...
I went to Happy Hamster today to get my computer looked at. When I first walked in I was immediately greeted and assisted by Kyle, an employee. He was very nice and quickly figured out the initial problem (and several other problems I was having, like very slow boot up time). Kyle also recommended w...
These guys fixed one computer fast, got my business back up and running while they rescued my data off a crashed drive on my other computer. Replaced the drive, gave me some good advice on avoiding this problem in the future, charged me a fair price and sent me on my way.
I had a very bad experience at Happy Hamster the summer of 2013. I disagreed with the diagnosis and the assistant was so rude, I ended by walking out. Out of desperation I went back a few weeks ago with 2 computers. The first one he gave a very honest opinion, it just would not be worth the cost ...
I brought in a laptop I had liquid damaged a couple years prior, having put off repairs due to lack of money and having a desktop to use in the meantime. The gentlemen that worked on it were very patient and openly communicated everything that was going on with my laptop as they assessed it and work...
Our computer became infected with "pop-ups" and Misa took the time to diagnose and repair our computer while we waited. We had come a long way (we live an hour away) and he went out of his way to make sure we understand what was wrong, remove the item causing the pop-ups and help us to prevent this...
These guys are so nice and professional. Whenever I have a computer issue, I go to them. They explain things clearly and patiently, and are always enthusiastic.
The team at Happy Hamster is fantastic! I was in there last Saturday with a couple of quick questions re my laptop. Lucas checked things out for me, ran through the steps to resolve a small issue, and answered all my questions. I was in and out in less than 20 minutes - these folks are GREAT! As som...
Thank you Lucas! I walked into Happy Hamster and received immediate help. The staff here is extremely friendly and make you feel comfortable even if you know NOTHING about computers! They fixed my pc problem with absolutely no snobbery. You guys rock!!!
*Update* After posting this review, I received an email from the owner apologizing for his curtness over the phone. I felt like the email was honest and heartfelt, and I appreciated that he took the time to follow up with me. Obviously I can't speak to their actual technical work, but Happy Hamste...
In one minute, and at no charge, they were able to remove a stripped screw from the bottom of my laptop that I'd been trying to remove at home for an hour. Will definitely be back when I have a repair I can't perform myself.
Fantastic team and work at Happy Hamster. I had a new DVD drive installed and the team diagnosed the basics, gave me options, a good price, and made sure all was working great.
Exactly what I was looking for...
True experts in the computer repair field. One of our company laptops was recently on the fritz. I thought it was a virus, but Zac was able to diagnose the problem within minutes of arriving, and the culprit was actually the hard drive. We got to talking and were so impressed by the quality of th...
Misa was extremely helpful, and very knowledgeable. Diagnosed the problem right away. Realized we had a serious virus and if we had waited, it would have destroyed our computer. Immediately started working on it, and spent about a half an hour getting rid of the virus while I waited. Had been ready ...
Shout out to Happy Hamster computer repair on MLK. This is the second time that I brought in a machine on that was giving me serious problems and they fixed it in 15 minutes or less, for free.
#thatswhatimtalkinbout
I came in with a terrible fan problem, the noise was almost unbearable and I thought my computer was going to "explode". Lucas, the manager took a look and had worked his magic on my computer and solved my problem quick and fast. I think I was there for maybe 30 minutes, and I am most pleased. I wil...
I bring my computer's here for routine hardware upgrades. Friendly, fast service, and they don't gouge customers.
Really great business. They were helpful and knowledgeable.
Super fast services, great customer support, fixed issue and charged me probably less than they could have
My laptop died and would not restart. I brought it into Happy Hamster and they pulled it apart on the spot and fixed the issue within 20 min!
Lucas and Misa treated me with courtesy and showed real concern about finding out how they could best help me. In fact, they solved my issues without having to keep my computer, and they did it without a charge. I plan to go there when I need help and likely to buy a new computer when I need one.
I'm a small business owner who relies on our computers for our day to day operations. 1201 is my go to for our computer and electronics repairs. They are extremely diligent and forthcoming about repair updates and costs. If you value small business and honesty, please consider giving 1201 your busin...
Several experiences - bought a used one (rarely available) and serviced 2
Not your usual computer store. Wide range of services offered. Friendly knowledgeable staff. Looking forward to the new ownership and branding. The old owner of Happy Hamster was not the best with people and came across as jerky.
Today, I took my laptop to HH to rid it of annoying ads and services I didn't request or need. Jeremy was able to clean out the crud and get me going, again. He was knowledgeable and competent and I would recommend his skills to anyone. We are so lucky to have the Hamsters in Portland for those l...
I've used Happy Hamster for years whenever I have a computer problem. I took my tablet in today and Kyle was able to get it up and running while I was there. I walked in with an unusable computer and walked out with a tuned up machine. Thanks Kyle! I will continue to use Happy Hamster every time I h...
I've taken my PC here three times now for different issues. Staff is extremely helpful, knowledgeable and friendly. They don't try to push products or services on you. Highly recommended for any computer issues.
A few years ago, I took a laptop on its deathbed in. The staff was very good at explaining exactly what was wrong and what my options were. I decided to purchase a business grade laptop from them - the price was worth the assurance I had that this would be a keeper! And it's been running for 2 years...
My FIRST experience 3 years ago: I came in with what I thought was a dead laptop from dropping it on the floor. Within 10 minutes, the rad guy who worked there had it fixed up, for free! My experience has always been long and costly when it come to computers, but these guys have got it DOWN. Very po...
The boys were fantastic. They ran a diagnostic and spent quite a bit of time trying to fix my computer. They even pulled it apart to look and the keyboard only to find out it was nearly sealed to the shell because of a coffee spill. I highly recommend this place, very friendly and competent
I have gone to these guys for several computer troubles I've had and I have found them to be honest. I will continue using them.
Another happy customer of Happy Hamster. Have been there twice. Both times people were friendly, efficient, and price was reasonable. This time, at the branch on MLK, Misa Valdez and Kyle Hansel rescued my laptop, helped me with my phone, and kept me smiling the whole time. Highly, highly recomm...