Hancock Consulting Group

2.2 · 83 reviews
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Michael Tarosky
Reviews 1
2020-12-19 20:13

They were sent out by our Homeowner's to inspect r...

They were sent out by our Homeowner's to inspect roof damage and interior water damage. The inspector showed up and immediately informed me that he had hurt his ankle and "wouldn't be doing much". He was certainly right in that regard. Not only did he not properly inspect the roof, he never came ...

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Nicole Neighbors
Reviews 1
2020-11-11 02:21

These people are vultures. They started calling me...

These people are vultures. They started calling me over and over and over after I filed a claim with my homeowners insurance for hail damage to my roof. Come to find out, my insurance company never contacted them. They continued harassing me even after both myself and my fiancee told them never to c...

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TJ Latham
Reviews 1
2020-11-04 23:54

Consulting firm was rude and very unprofessional w...

Consulting firm was rude and very unprofessional while discussing the homeowners roof damage. At one point he even mumbled under his breath he wished I would shut up, though I had been cordial and in no way spoken to him in a way that warranted his behavior. Also very unknowledgeable in his field of...

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Claire Shin
Reviews 1
2020-11-04 20:20

the most IRRESPONSIBLE, UNPROFESSIONAL, and FRUSTR...

the most IRRESPONSIBLE, UNPROFESSIONAL, and FRUSTRATING company I have EVER dealt with in my life. DO NOT use them for ANYTHING because you will be left disappointed. Long story short, I made an appointment for them to come 2 weeks in advanced only to find out they never showed up. Please only use t...

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Johanna Athas
Reviews 1
2020-10-12 21:01

HORRIBLE!!!!! I wish I could give them zero stars...

HORRIBLE!!!!! I wish I could give them zero stars. Our homeowner's insurance company (Allstate) arranged for Hancock Claims to come out and inspect our roof today due to a suspected ice dam causing leaks in our master bathroom and home office. Last night, I received an email from Roy Scheunemann ...

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Joe Marcotte
Reviews 1
2020-09-23 21:53

The bad reviews are correct. These guys did a wind...

The bad reviews are correct. These guys did a wind-damaged inspection for insurance, were here for 20 mins, took 11 days to get scheduled by Allstate, and were tampering with the roof outside of the area that was damaged. Apparently, their inspection showed that it was 'manipulated damage' which was...

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Darrell Conetta
Reviews 1
2020-09-15 17:31

Worst company out there for ladder assists or roof...

Worst company out there for ladder assists or roof inspections. I wouldn't use them for ladder assists unless you want to get billed multiple times for 1 assist. Shady, Shady company. Plus, the roofers they used are not even trained. Waste of time and money. Border line incompetent and useless ...

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Aline Melamed
Reviews 1
2020-09-03 05:50

Completely unreliable service. Their scheduling de...

Completely unreliable service. Their scheduling dept. doesn't answer their phones during normal working hours, and their inspectors don't return calls or give estimates of their arrival. Their expertise also leaves much to be desired.

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Yoli Yoli
Reviews 1
2020-08-27 03:21

By far the worst company that I have every had exp...

By far the worst company that I have every had experience with. Ok I was refered to them by my claims adjuster. I schedule an appointment to have my roof tarped after Hurricane Irma. I took off from work because I want to be home if any issues arised. So the technician was schedule btwn 12-5pm he ne...

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Daniel Vosburgh
Reviews 1
2020-08-18 06:42

Very unprofessional company do not use unless ther...

Very unprofessional company do not use unless there are no other options. I have had to go back for many re-inspections due to their tec's lack of experience and inability to identify hail damage.

Most recently: My assigned tec showed up without required equipment to climb roof and I received a ...

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ChefB
Reviews 1
2020-08-16 17:02

Not a good company to work for. Overtime is always...

Not a good company to work for. Overtime is always last min. They don t care about your time. Favoritism is always shown. It s a group of workers that just sit in the office doing nothing while you re doing all of the work. Very unorganized.

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Stephen Douglass
Reviews 1
2020-08-12 19:25

This company was hired by Tower Hill insurance to ...

This company was hired by Tower Hill insurance to inspect the roof for hurricane damage. The inspector has no idea about tile roofs and how they are damaged by high winds and denied the claim. Meanwhile the tiles have been discontinued by the manufacturer and there are leaks, broken tile, loose tile...

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Amanda Rian
Reviews 1
2020-08-07 14:53

Hancock Claims as a whole, company wise, I wasn t ...

Hancock Claims as a whole, company wise, I wasn t impressed. Reschedule me 3 times, have time windows that were not kept. Not impressed but insurance required we use them.
However, our technician, Alex(based from Texas) was absolutely fantastic! He was professional, on time, and honestly just a ple...

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sharon fogg
Reviews 1
2020-08-02 12:00

We have used this company many many times and have...

We have used this company many many times and have been very please with their technicians that show up. They are polite, usually make up the roof diagram right then and there. We have had to wait a few days for the invoice but the men always get on the roof with me and know their business.

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Travis Carnahan
Reviews 1
2020-07-23 02:00

This company is absolutely trash. They tried to sa...

This company is absolutely trash. They tried to say a year and half old roof was blistering and not hail damage when 13 other houses around it got roofed, they got upset and walked off my roof and didn't even finish their inspection. Complete waste of my time. I will be billing them for my time.

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Nicole Neighbors
Reviews 1
2020-07-22 01:48

These people are vultures. They started calling me...

These people are vultures. They started calling me over and over and over after I filed a claim with my homeowners insurance for hail damage to my roof. Come to find out, my insurance company never contacted them. They continued harassing me even after both myself and my fiancee told them never to c...

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Boris Shevchenko
Reviews 1
2020-07-07 02:32

I live in the north east and sustained roof damage...

I live in the north east and sustained roof damage during a severe storm. Hancock was utilized by Allstate in processing my claim. The day of my appointment the Hancock inspector was a no-show. I gave him 25 minutes before I called to see what his ETA was. I was un-apologetically advised that I had...

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Heidi Baybrook
Reviews 1
2020-07-03 15:39

Terrible!! Unprofessional. They couldn t make it t...

Terrible!! Unprofessional. They couldn t make it to my house to an adjustment until a week after a massive water leak. Scheduled an appt between 1-5, got a call at 12:30 by the guy saying he couldn t come that day. First he argued about what he was going to come assess. He kept telling me he only as...

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david Greene
Reviews 1
2020-06-11 20:39

These negative reviews are ridiculous. All Hancock...

These negative reviews are ridiculous. All Hancock technicians are certified to inspect for roof damage. Your local contractor telling you that you have damage to try and make a sale obviously are not. Hancock technicians do not email to confirm appointments. Hancock is the most used, most professio...

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Carl Myer
Reviews 1
2020-05-28 10:30

Said he would be out between 2 and 5. Day of he re...

Said he would be out between 2 and 5. Day of he really narrowed it down... 2 - 4pm. 4:30 he finally answers his phone and said he had 1 quick stop 1st, be here in 1/2 hour. Here I sit 2 hours later 6:30 he s not here and He won t communicate.
I m a roofer, I work with tons of 3rd party inspectors. ...

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SR RODRIGUEZ
Reviews 1
2020-05-24 17:28

Our Experience on 07/11/18, Dallas / Ft, Worth ar...

Our Experience on 07/11/18, Dallas / Ft, Worth area
.was Great!! Our home inspector Ryan, was very Professional. Got here and started doing what he was trained to do. Taking care of the customer. We gave him the benefit the doubt. And he came thru!! He deserves to be employee of the month!!!! Grea...

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padna gamer
Reviews 1
2020-05-20 18:19

My house recently had been hit with wind damage fr...

My house recently had been hit with wind damage from a storm. When I called my insurance company they told me this company would be coming out to check out the roof. Let me tell you the thought of climbing my roof would probably scare my worst nightmare but this guy calls me and I tell him about the...

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Erica Darby
Reviews 1
2020-05-17 08:57

My husband has dealt with these consultants on a r...

My husband has dealt with these consultants on a regular basis for the past 5 years or more. They always make his blood pressure rise and he gets super frustrated as they are just un-fair to the insured. They are basically a middle man between the insurance co. and the insured. They are there to tak...

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Scott H
Reviews 1
2020-05-12 09:01

They say you will have the report 48 hours after t...

They say you will have the report 48 hours after the inspection. I had 2 inspections one took a week, after the inspection, the other a week and a half. The said they would complete a third inspection then after I called them several time to get a status, they said nope, sorry, we will not be insp...

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Bill Hubbell
Reviews 1
2020-05-07 05:43

I had a poor experience with this company and was ...

I had a poor experience with this company and was shocked at what I witnessed during a "Ladder Assist". What is a ladder assist when the Adjuster showed up in slippers and never got on a single roof facet during the appointment. This wasn't anything like the "Roof Access Assistance" I am familiar w...

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Daniela Galvan
Reviews 1
2020-05-06 03:30

Absolutely great company and great people! Donald ...

Absolutely great company and great people! Donald was our field technician, he arrived on time was very knowledgeable and took the time looking at all areas of concern. My family and I are impressed with him and his company. I will recommend him and Hancock to everyone I know!

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Ronald Jonas
Reviews 1
2020-04-26 12:10

This company is not to be trusted. Had a client wi...

This company is not to be trusted. Had a client with an active roof leak, policy with AllState, Hancock rep claims no damage on the roof, water is coming in through window. I show him pictures and video taken in the attic week prior when it was raining, yet he still claims window is issue without...

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DIana Dockman
Reviews 1
2020-04-25 18:12

This company is so frustrating to work with. The ...

This company is so frustrating to work with. The first consultant that came was not too bad and was overall polite. The second consultant was completely unprofessional. In hindsight, I should have rescheduled as he did have a hand in damaging our roof more during the inspection. Regardless, I m ...

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Vicki Psschall
Reviews 1
2020-04-25 16:38

These so called inspectors are a JOKE. Sent a 20 y...

These so called inspectors are a JOKE. Sent a 20 year old to my home to do a roof inspiration for State Farm. I won't go in to details but if your insurance provider wants them to inspect your roof REFUSE it. Their job is to not find any damage at all. A kid inspection our roofs is so wrong. They m...

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Efrain De Luna
Reviews 1
2020-04-22 13:19

I wouldn t even give one start they no showed nor ...

I wouldn t even give one start they no showed nor called on a set appointment time when I called our insurance company they were told it was because of bad weather and that was a LIE!!! And Hancock still hasn t even called!!!! Very unprofessional.

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Terry Clark
Reviews 1
2020-04-22 11:49

Most unprofessional and frustrating company I have...

Most unprofessional and frustrating company I have dealt with in a long time. They try to pull the wool over not only the insureds eyes but that if the insurer as well. Inspectors are not trained for roofing damage and are possibly trained to report minimal damage to save the Insurer money. After...

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BB
Reviews 1
2020-04-10 19:13

I ve worked hand and hand with this company for a ...

I ve worked hand and hand with this company for a while and have figured out they do not treat their employees well. Especially the managers, the managers are run into the ground to the point they treat their techs like garbage and not real employees.

Teach your managers how to treat people and y...

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Travis Carnahan
Reviews 1
2020-04-08 23:43

This company is absolutely trash. They tried to sa...

This company is absolutely trash. They tried to say a year and half old roof was blistering and not hail damage when 13 other houses around it got roofed, they got upset and walked off my roof and didn't even finish their inspection. Complete waste of my time. I will be billing them for my time.

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Barbara Wright
Reviews 1
2020-04-08 23:38

These guys have been a great company to work with....

These guys have been a great company to work with. We have only been working with them for a few months but they have been able to get all of our information back to us in a timely manner which is such a plus compared to the others out there. As in for our customers they have been pleased with how ...

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Dallas Michaels
Reviews 1
2020-03-20 03:18

I ve worked with Hancock for years and they are by...

I ve worked with Hancock for years and they are by far the most inconsistent ladder assist out there. They have no clue what hail is despite other cat adjusters being easily able to detect what a hail strike is. If it s wind, they will claim it was manufactured despite shutters and window screens be...

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Mary Snider
Reviews 1
2020-03-07 09:55

Apparently they all need to go to driving school. ...

Apparently they all need to go to driving school. Just had someone pull out to do a u-turn in front of me. Luckily I was able to slam my brakes quick enough to not hit him. Then he entered onto the highway and nearly ran another car off the road. Fortunately, he swerved back into his lane in ti...

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James Heinsten
Reviews 1
2020-02-26 22:50

I was surprised with the reviews about this compan...

I was surprised with the reviews about this company. I had a good run with them to say the least so I thought my contribution should be voiced. Very friendly guys. They were a little late but still great representation of the company and very informative.

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Chad Conley
Reviews 1
2020-02-23 00:30

Unlicensed and unprofessional. They render decisio...

Unlicensed and unprofessional. They render decisions on claims without any knowledge of the policyholder's actual coverage, and then pretend that their not making any claim decisions. Hello folks, if you're telling the adjuster "no functional damage", without any mention of cosmetic damages, because...

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Money King
Reviews 1
2020-02-21 03:40

Not professional at all. Came to the inspection w...

Not professional at all. Came to the inspection without open mind. Sayingbthings like good luck without inspecting the property. Insurance companies shoukd good back to their own adjuster doing inspection. Third parties seem to be paid for denials.

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Tom Knowles
Reviews 1
2020-02-10 16:42

No experience with this business other than observ...

No experience with this business other than observing one of their trucks driving like they lost their mind. Flying past cars that were doing the speed limit, cutting them off and nearly rear ending another vehicle just to make it though a traffic light.

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Jacob Lewis
Reviews 1
2020-02-04 04:28

Don't listen or believe the reviews alleging that ...

Don't listen or believe the reviews alleging that Hancock is paid to deny or not find storm damage. It is completely false. They truly are a neutral 3rd party inspecting for storm damages. The quality of their inspections have gone downhill recently. They are told to lie to adjusters and homeowners ...

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Judith Pishnery
Reviews 1
2020-01-25 14:28

Absolutely the worst. While there is visible and n...

Absolutely the worst. While there is visible and noticeable and documented damage to my roof, they said there was none. I have 3 other reports the say there is damage, but the insurance company will not believe the reports I have, just this incompetent company.

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Robert Lopez
Reviews 1
2020-01-19 21:13

This company does not have a professional bone in ...

This company does not have a professional bone in its body. I would highly recommend training in hail and wind recognition. But above all else customer service skills. You can deny deny deny all you want and still be a decent person until you run into hancock. Then its deny deny deny while also bein...

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Ashley Sears
Reviews 1
2020-01-18 07:28

SCAM ALERT!!!! This company is as unethical as the...

SCAM ALERT!!!! This company is as unethical as they are professional. They can out to my home for a hail storm inspection for the insurance company. The inspector was super rude and in a rush. After being on my roof for 5 minutes, he comes down and says I don't have any hail damage and all the marks...

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Matt Bynum
Reviews 1
2020-01-07 22:53

I can't speak to the business's dealings, as I am ...

I can't speak to the business's dealings, as I am not a customer. However...I can tell you that I'll never be a customer due to a run in with one of their employees on the interstate. The employee rode my bumper and was extremely unsafe in his swerving behind me. I had my children in the vehicle wit...

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