They were awesome at the time of sale. They got me into the exact truck that I wanted. They got me to the monthly payment I was looking for. Shortly after buying the truck I noticed small red rust spots all over the truck I called them and basically they said it wasn't there problem I needed to cont...
My first service with my new vehicle went well with the exception of the shop not putting down mats and leaving dirty footprints in my vehicle but this visit wasn't. I dropped my vehicle off at 9:00 AM and was called at 5:00 PM to pick it up, just to get there and everything that I asked to be done ...
This place is very awesome the workers are very nice and they get your car fixed in a timely manner
I had a great vehicle purchasing experience at this dealership. Vincent Hudson was very knowledgeable about the brand I was interested in. The extra options (paint armor, etc, etc) were presented and explained to me but there was no pressure to buy them after I made my decision to do without. I have...
Josh did a fantastic job answered all my questions. I feel I received a great deal.
Purchased my car here, great experience. All maintenance and repairs have been seamlessly completed. Recalls are always done in a timely manner. Great company to do business with! Super friendly staff!!
This was the most pleasant new car buying experience I have had. There were no high pressure sales tactics, the trade in on my old vehicle was easy. The prices posted on their website were honored. I would recommend Haley to friends and family in the market for a new vehicle.
It was a great experience working with Anthony Gray. He was patient with us and he was very professional. I fully recommend him.
It was such a great experience. My nephew needed a car and he doesn t have any credit yet, so they helped him get his first car. No one was pushy at all. Once the loan got approved the loan company gave stipulations on what he could get and he got a really nice, low mileage car for a great deal. We ...
Sheldon Hogan gave me the best experience ever with purchasing a new Ram truck.
The service was excellent! I have purchased several cars in my lifetime but this one of the best experience. I didn't feel pressured they understood my concerns and make sure I was provided with the best options. Thanks Haley!
TY Baskerville, a Sales associate along with Amy the online sales associate loves to play games with people. I m in desperate need and found the car I wanted Ty and Amy assured me it would be here. I call the day before my appointment to have my ducks in the row and Ty says oh sorry the car YOUVE b...
They never have any parts I need they always have to order them .
I've been shopping for a Jeep Wrangler Unlimited for the past two weeks. I did a ton of research online and visited about a half dozen different dealerships in Northern Va. I found the vehicle I wanted at Haley Jeep Ram in Richmond and sent them an email. First thing in the morning I received a c...
The parts team is great! I worked with Mr. Browne. Super knowledgeable, courteous, and fast. I'll do business here again.
Overall, they've done great work and they aren't pushy. Reasonable prices. My only complaint possible is that the hours are rough for those of us who work 8-5, but I will keep going here for the needs of my Fiat.
I went in for state inspection at 8am and was out before 930am.
Got great service and a good deal on new RAM 1500 Crew Cab. Love the truck and Josh was very helpful getting to the price and getting us in the truck.
within 2 weeks these problems that dealer should have been aware of and taken care of were found by my mechanic:
right akle seal leaking, rotors on front brake pads were worn to metal, rear brakes at 65%, brake fluid dark, needed a flsuh, so sway bar had to be removed and replaced, axle seal remove...
The service was great. They were able to fit my vehicle's inspection the same day I called and finished it in about an hour!
These folks will not call you back after any issue you had or questions with a repair. They replaced several ignition coils in my son's dodge and the car has been running rough a few days after. It's barely starting and sounds horrible . So strange after a complete diagnostic, passing inspection an...
If I could just rate our salesman Hunter he d be 10 stars. He was great! Not pushy and patient. As for the finance guy, he was a jerk and very unprofessional. If you plan on using your own bank loan be prepared to get the cold shoulder from him. The GM wasn t willing to get a Carfax so we ended up p...
Great service department. Fixed my car right the first time
Mr. Ashby and Mr. Hudson was very professional and helpful. Very friendly staff. Highly recommend this place for anyone looking for a quality vehicle. Overall great experience.
Recently my wife and I purchased a 2012 Jeep Grand Cherokee from Capital Jeep. We had two vehicle to trade in and they were able to work well with us for a fair trade in price. John Waller was our saleman and was very knowledgeable on our new vehicle. Our biggest surprise was a full tank of gas when...
These days its really difficult to find a reputable car dealer/service department that you can trust with your "Car Baby." I can honestly say that the staff at Haley Chrysler Dodge treat me as family. Very friendly and always greet me by name. Thanks for the great customer service relationship. ...
Took my car there for an overheating issue on two separate occasions. The issue was never resolved. Spent over $500.00 On their "Recommended Services". Never properly diagnosed the problem and did not complete their due diligence to resolve the issue...
The best car buying experience I have ever had. I never have had a faster more friendly purchase of a vehicle. sales , service , and finance was all excellent. Highly recommend Haley Chrysler Dodge.
I been a mechanic for 13 years. I have a 2016 charger 5.7 with 75k that's starting to develop a lifter tap. This is the 2nd time trying to get this resolve before it becomes something bigger all I hear is we can't duplicate. I go to pick up car up today first thing I hear when I start my car is a lo...
Absolutely love the car. The whole process was quick and easy thanks to Justin Sweeney. He explained everything and helped me get insurance and everything set so I could get the car quickly.
Worst service experience ever. Filed a complaint with Chrysler about the service department.
May 2th Dropped off my car for scheduled service on the AC which was not blowing cold air. Left the keys with someone at the service counter and signed the paperwork for service.
May 6th Called the...
The sale team (Mr. Sheldon and Ms. Ty) are the pinnacle of professionalism. Haley truly have a dynamic duo team with these two individuals. Thank you guys.
Sheldon is the epitome of a truly professional salesman. He made my buying experience a very enjoyable one. Highly recommend him to anyone interested in purchasing a vehicle from Haley CDJR in Richmond.
Bought a pickup around christmas, and They made happen what I requested. Unfortunately we had complications with the paper work an had to fill them out 4 times. I knew this was an inconvenience for both parties but they again stepped up an threw in some goodies for my new truck! Ryan is a good guy a...
The other day I finally decided to look into purchasing a new vehicle. Without having an exact vehicle in mind, I stopped by the Capital Chrysler Dealership to take a look at the selection offered. With that being said, I was and am completely satisfied with my experience. Mr. Vincent Hudson was a g...
Very good experience, smooth,quickly done performance. Very nice staff. Oil change done nicely. Thanks Haley!
These guys and gals are great! They fixed my car quickly and kept in touch during the entire process. This was a used 2014 Jeep GC Limited but they treated me like I bought a new car from them. Great service!!!! Thanks Chris (Haley Jeep) and Mark (Haley Volvo)!
Great place, They are having a March Madness Dale Now!
Standing here waiting while two service dept employees are talking to one customer and playing with their dog between doing that they have walked by me 2 times and not even a hello we will be right with you
Great service salesman very informative great experience thanks alot
The service department is the worst I've ever been to. They tried to double charge me on labor for an oil change. They wrote my mileage down incorrectly, which put me over my extended warranty mileage. I figured this out after I paid full price for the repair. When I came back to point this out, ...
Went in to have my window looked at, was given a diagnosis that I needed a regulator, and that wasn't what I needed when I took it to two other places, when I asked can I get a refund on the diagnosis cause it was a false one I was told I could if I bought a receipt showing I had the issue taking ...
The customer service from the people at the Dodge dealership on Laburnum for my part is great, I always have a nice experience when conducting business with them. Keep it up! Dodge Team.
Bought a 2020 Ram 1500 from Haley and worked with RJ in my purchase. I can t speak highly enough of RJ. Not once was I pressured to make a deal or compromise on my wants/needs in my new truck. He listened throughout the whole process and even worked to get me in for install of the parts that weren t...
Jason was amazing at ensuring the work I needed completing could get done in the time that I needed it done by. He also was very cooperative in working with my warranty company to make sure items needing replacing were covered under my warranty.
Always take my vehicle here for any type of service I may need. Warren and Mike in the service dept are excellent and always make sure I am taken care of. The techs are very knowledgeable and professional. Extremely satisfied.
Wnet here to express my concerns and seek a resolution about my car exploding head rest ,the results were a sorry and a hefty $400 pricetag ...... I'm a huge mopar fan but cheap materials and quality and no regards for consumer suffering was found here at all....... bypass this dealership and t...
Good people to work with, any problems I may have had even if it was not related to my vehicle purchase . Jessie Cash made sure I had my problem solved or sent me where I could get the solution I needed! Great job!! KEEP UP THE GREAT JOB JESSIE!!!
Sales and management team were good people. Felt like a dealership should feel with zero pressure, no surprises, and they exuded a professional, trustworthy, and friendly demeanor. Buying and trade-in process was super easy. Was cool to see the staff having fun at work too.
Made an appointment and took my Ram 2500 there for a recall and the service 4 wd light on. The people were friendly, however they did not have the parts for the recall and told me that the entire transfer case needed to be replaced. Did some research online and found out all that transfer case need...
I recently bought a new 2013 Dodge Dart with John Waller at Capital Automotive in Richmond, and I could not be happier with the experience and the car itself. John made sure to answer any questions I had promptly and thoroughly throughout the purchase process, and made me comfortable and confident i...
Had an oil change done and fuel filters changed. $347 overpriced and performed lousy work, slopped oil all over my motor had to have them clean it up and then did not notify me of a critical safety recall on the vehicle. If possible take your vehicle someplace else.
Took my 2015 Chrysler 300s in for a simple oil change an they thought it was necessary to preform recalls when nothing was wrong in the first place, after having my car almost two full days I get it back an the very next day all types of things started going wrong like my ABS & Traction control ligh...
I did a pre-approval screening through the Capital One auto nav. I was approved right away and I use the tool to find the car I wanted. As soon as I got to Haley Jessica came over to help. I am extremely happy with her service. They are not the kind of salespeople that want you to make a decision ...
I was very satisfied with my last service at Haley Chrysler.
Makes you feel like family. They worked with me to find a better finance deal than I had when I came in. They also made sure I was able to get the service plan I desired and found the best option for me. Sales Associate Sheldon Holden and Billy Woody are the best.
Going to Haley Chrysler Dodge was probably the best move I could have made. My sales associate Josh Martin was very helpful and friendly. Almost seemed as if he was just excited as I was about my purchase. I also want to thank Chris who made my buying experience easy. He was extremely informative ab...
I m 0 for 2 with these people. Last time they left a gasket off of a power steering pump nearly causing a wreck and this time they failed to even properly rotate tires. I ve had a couple conversations with them where I wondered if they are even properly equipped to be working on diesel/dual wheel ve...
Just talked with Courtney-service, an Eddy-parts. Very excellent service.
They are absolutely all around great! If I wasn't so satisfied with my car I would buy another vehicle from them. I hope all my family and friends will contact them for their vehicle needs!!!
Friendly, fast, great price, transparent. Felt taken care of.
Great prices. Very nice and helpful. Would recommend to others.
My credit is horrible but I am making extreme sacrifices to clear it up in the mean time I need a car Haley auto took a little time because I had a repo but they made sure I rode out in a vehicle and I did not skimp it is exactly what I want they are efficient quick and the staff make you like you a...
Very nice clean shop and my 1999 Prowler
was treated with respect and so was I ,as
well as other visits for mechanical service
and that speaks for itself!
Michael is awesome. Great service an is on top of it. Competitive pricing and honesty. The only complaint is that coffee pot in the waiting room is always empty.
They wanted to charge me $108 for an install on OEM rock rails because they didnt have any extra bolts in their parts department. They cut bolts they found to fit and charge me $75. I should have just done it myself.
Had many choices. Puchased a vehicle and was excellent service. FYI newer cars are using synthetic oil. Ask if you purchase.
May want to do some homework on the options of synthetic oil.
Service is a JOKE. We booked an appointment at 11 for state inspection. Its 12:20 they are just now starting it and told us another hour. They have no loaner cars or anything. I advise going somewhere else to get a rental cat. When we stopped to ask how much longer they had no idea what service was ...
Went in interested in purchasing a vehicle from these guys and I was put with one of their best salesmen. After 5 minutes, I realized he had no idea what he was selling. I knew more about the car I was trying to buy than him, although he did point out the cool sun visor mirrors... however, the sal...
Everyone was really helpful and friendly. This is the first time I went to a car dealership and got exactly what I asked for. And they will work with you. I'm impressed.
Totally satisfied with recent service visit. Professional, courteous and friendly staff. Oil change and recall servicing completed in timely manner.
My 2016 Jeep Renegade broke down in the middle of 95, rush hour, after I was told it was safe to drive. Now, because Haley refuses to even run a diagnostic on the vehicle, I can't even get a rental car. Seriously? I could have been rear ended and seriously hurt, and you aren't willing to make some t...
Friendly service, driven to satisfy the customers needs and expectations. Thanks.
Service department was good, called me back as soon as they found out the problem with my car.
The service department is awful. I bought my jeep A little over 3 years ago, and have had problems with them from the beginning. Most of the time you have to leave a message for an appointment, and they do not return your call. When you actually go for service they are not friendly when you walk in....
The oil change was done in a timely manner and I didn't need an appointment. However, the oil change electronic information was not reset.
I paid over $2000 for a repair and received horrible service. My car has additional damage from the repair. They left the inside of my car a complete mess. If you want good quality work do NOT go here.
Very helpful staff. I have helped two friends buy new cars. I rotate salesman because I want to have a working relationship with them all. I want them all to know that when I walk through the door I am bring them a sale!!!
Patrick is the best mechanic ever!! Always does a fabulous job for me! He is the only one I will let touch my baby!