GSS America

1.5 · 252 reviews
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Amber D.
Reviews 1
2020-12-27 23:22

They towed my car after a car accident, haven t sp...

They towed my car after a car accident, haven t spoke to me since, I keep getting hung up on every time I call, they re ignoring me. They left me out of a car forever now and keep expecting me to pay them when they haven t helped me with anything. I could ve sold my car for parts and got a new one a...

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patrick harris
Reviews 1
2020-12-27 22:16

This is the worst insurance company that I ever he...

This is the worst insurance company that I ever heard of. I had call several times today before 11:00 am just like a bill collection agency will do and still haven't talk to a manager yet. They only have one manager for each department and the reps that answer the phone in claims likes to talk over ...

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robert kenyon
Reviews 1
2020-12-27 02:22

Buyer beware worst ins company out there. Would gi...

Buyer beware worst ins company out there. Would give it 0 stars if that was an option. My truck was parked in from of my apartment and was hit in the middle of the night. Luckily I heard it and went outside or else the guy would drive away. Long story short he was arrested at the scene for possessio...

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Janine Zuniga
Reviews 1
2020-12-26 23:27

They are WORTH LESS!!! And the secretaries have th...

They are WORTH LESS!!! And the secretaries have the WORST ATTITUDE ever, they supervisor never called me back and it's been over a week. If I could give them negative stars I would be more than happy! Do not waste your money on this insurance!

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javier ambriz
Reviews 1
2020-12-24 15:33

Having this company as insurance company for my ve...

Having this company as insurance company for my vehicle, paying high rates for more than 3 years full cover premium insurance ,every time i did pay on time , and the only 1 minor incident they denied to cover , that was stressful dealing with the customer service representative, in the end they pay ...

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OneOlivia
Reviews 1
2020-12-23 10:22

Their insured rear ended me and this is where the ...

Their insured rear ended me and this is where the disaster came.
This company hires someone to give an estimate on your car then they send you all this paperwork to complete. They place an adjuster, who sends you paperwork to sign off that you are settling for the estimate that was done. Which I d...

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David Thomas
Reviews 1
2020-12-22 07:05

I was involved in a rear end accident a few months...

I was involved in a rear end accident a few months back with an American Freedom Insurance customer. A representative from the company reached out and assisted me through out the entire claim process and kept me updated every step of the way. American Freedom was very professional and handled my cla...

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Charles Richardson
Reviews 1
2020-12-14 13:43

I don't think any insurance company could possibly...

I don't think any insurance company could possibly be worst than AFI. They had full intend of denying my claim as soon as I called them then waited me out a month and couldn't even tell me where my car was. Later founded it in a tow yard over 40 miles away that they let fees rack up on.

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andy johnson
Reviews 1
2020-12-12 04:15

This insurance company is the worst. Their represe...

This insurance company is the worst. Their representatives are ignorant and they clearly sont care about anyones claim or accident. I dont even feel lile ecplaining my horrible experience with them because it was that bad. But they decided to change my policy without my permission and add $180 a mon...

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dzachwieja
Reviews 1
2020-12-12 01:00

It will be almost two years since I ve working at ...

It will be almost two years since I ve working at American Freedom Insurance and I can say it s a passionate and professional work environment. The company works in a team basis and everyone that is employed by American Freedom Insurance is willing to help you out whenever you need it.

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Janica Hall
Reviews 1
2020-12-12 00:41

This is the worst company ever! I had a rental car...

This is the worst company ever! I had a rental car for 10 days while my car was repaired. I talked to them everyday. They told me everything would be taken care of then they sent me a reimbursement check for 3 days! I'm out $300 and I was the one hit!! This is b.s!! I will be taking them to small cl...

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Just Shae
Reviews 1
2020-12-11 16:05

Horrible company...good luck on trying to get anyt...

Horrible company...good luck on trying to get anything accomplished with them...They took MONTHS to finish my claim for minor body work...when you call they give you run arounds & sometimes hang up!..They are at the bottom of the bucket!

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dario djakovic
Reviews 1
2020-12-08 04:28

BEWARE they do not pay claims. I got hit by their ...

BEWARE they do not pay claims. I got hit by their driver which was at fault as stated in police report and per their insured. Damge was over $4000 after getting 3 estimates. They only approve $507 which is not even enough for paint. They also DO NOT pay out to their own insured ones. BE CAREFULL the...

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Kadee Bahic
Reviews 1
2020-12-02 20:40

What an absolute joke of a company. I am mind blow...

What an absolute joke of a company. I am mind blown that this company is still in operation. They denied my claim because they claim that their driver was racing a "phantom car" and because of this "phantom car" their driver crashed into my property causing damage. They are blaming a ghost. A ghost ...

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Zachary Yauch
Reviews 1
2020-12-01 01:27

American Freedom is the worst insurance company th...

American Freedom is the worst insurance company that I have ever dealt with. DO NOT USE this company. They will deny. They are rude, disrespectful and they will NOT pay your claim. I am going to start litigation with this company over this. I have been paying them for years and every time this is w...

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Lester Booker
Reviews 1
2020-11-28 21:21

I made a claim for hail damage in June of this yea...

I made a claim for hail damage in June of this year it s now September they keep making up stories on how it s being process this company is very unprofessional basically fraud. One time I paid my insurance bill n somehow they pay someone else bill with my credit card info this company is a fraud st...

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kevin ratliff
Reviews 1
2020-11-26 12:59

I have had this insurance for 6 months and i have ...

I have had this insurance for 6 months and i have never dealt with a insurance company like american freedom by far they should not be in business!every month my installments due on the 15th, each month they send me a notice of cancellation 2 weeks prior to the due date with a lapse in coverage i ge...

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Jorge Olvera
Reviews 1
2020-11-22 03:47

I entered a 6 month vehicle insurance policy with ...

I entered a 6 month vehicle insurance policy with them, and chose not to renew at the end of the policies life. I communicated to a representative on their behalf that I found a better deal elsewhere. American Freedom has charged my account, not cancelled auto-pay, renewed my policy while late fees ...

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Ryan Embry
Reviews 1
2020-11-21 04:17

If you are unfortunately in an accident and Americ...

If you are unfortunately in an accident and American Freedom is responsible for your claim, simply hire an attorney immediately. This is by far the most crooked company involved in the insurance business. If you have coverage from your own company, you should just use them and let them fight it out...

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Victor Morales
Reviews 1
2020-11-18 08:14

Unfortunately I can't give them 0 stars.Worst insu...

Unfortunately I can't give them 0 stars.Worst insurance company I've dealt with. Took MONTHS to complete claim, was in final review for 7 weeks,vehicle was total loss, got paid less than 50% kbb value, vehicle was vandalized while in their possession, refused to pay. Avoid this company at all costs.

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Gregorio Torres
Reviews 1
2020-11-12 10:54

Very bad service, the people who attend are very d...

Very bad service, the people who attend are very despotic, they leave you on hold and then they hang up the call and I just see my policy with them I will no longer renew with American freedom very bad insurance I do not recommend it I have almost 4 months waiting for a response to my claim and noth...

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Pam G
Reviews 1
2020-11-11 04:50

April of 2017 I was rear ended by a mini van, pers...

April of 2017 I was rear ended by a mini van, person driving is insured with American Freedom Insurance, I am still waiting for my car to be fixed. Insured states the paperwork required was completed and sent to AFI, I was required to complete the same paperwork which was done and returned. Took my ...

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Megan Buss
Reviews 1
2020-11-11 01:14

Worst company ever

Worst company ever
There insurer was 100% fault and only want to pay me 80% . It's been over a month trying to get them to even give me anything
I had to go all the way downtown to get a crash report that they claim was never uploaded from the police department. What a shameful insurance company ....

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anthony carter
Reviews 1
2020-11-06 04:49

My parked car was hit by one of their insured in a...

My parked car was hit by one of their insured in a parking lot. Not only was the car parked, there was nobody inside my car when it was hit. It is going on a month and they are still "reviewing" the claim. No empathy, no follow-up... nothing. I am wasting valuable time trying to get them to pay for ...

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eliseo ramos
Reviews 1
2020-11-01 18:02

It is useless. I paid for that year and a half SR2...

It is useless. I paid for that year and a half SR22 and they did not report to the secretary at all. And now I am losing days of work to fix this very bad problem I do not like
Having car insurance with them is a little worse than not having to pay when one is trusted that it is insured to me it ha...

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nicko Piedra
Reviews 1
2020-10-27 08:04

Someone who can recommend a good lawyer in Illinoi...

Someone who can recommend a good lawyer in Illinois for almost 3 months since I was shocked by an American freedom insured and they still haven't solved anything like pe $ @ &; every day calling them and nothing that resolves my claim

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Santos Gutierrez
Reviews 1
2020-10-22 11:00

I give them one star because I can't give them les...

I give them one star because I can't give them less than that...!!!!!

On October 21 one of my cars got stolen. Police found it the next day crashed... since I was paying full cover I thought they would take care of me... oh nightmare it has been...

AF called my car a total loss but it was unti...

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alfred allen
Reviews 1
2020-10-22 05:22

This company is a rip off. I got key scratches on ...

This company is a rip off. I got key scratches on my car and reported it to the police and then the insurance company, they denied my claim because they say my second car is parked by my fiance house on the weekend, my second car had nothing to do with my car that got scratched up. I got hung up on ...

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Carlos Cordero
Reviews 1
2020-10-22 02:58

I've always felt that the way a company treats its...

I've always felt that the way a company treats its customers is a direct parallel to how it treats its employees. American Freedom treats their customers with the utmost respect and compassion and has always treated me like family. I highly recommend this company as an employer and auto insurance ca...

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Eduardo Carrillo
Reviews 1
2020-10-21 06:16

This insurance will give you the run around when f...

This insurance will give you the run around when filing a claim. It s been 6 weeks now and still no answer from them... the adjuster is at lunch that s their only answer if your call gets answered other than that you re place on hold until you run out of patience. Do not give your well earned mone...

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Keith Allen
Reviews 1
2020-10-19 03:48

I have a claim with them as we speak. They were at...

I have a claim with them as we speak. They were at fault and fixed my car but now they won t reimburse me for the rental car. They agreed to pay me $22/day for the rental car 3-5 business days after I submit my receipts. Every time I call no matter what time of day they say that the adjuster for my ...

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Jhony Uriel
Reviews 1
2020-10-17 14:13

Wow!

Wow!
Hi my name is Jhony Loeza
I have been 6 months with American Freedom Insurance Company. I m thankful that I have not been in a accident. So a letter came in my mail box to re-new my contract for another 6 months (I really like the price that they offer me). Thinking about it, I was looking fo...

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Lucy Antonio
Reviews 1
2020-10-13 07:42

This is a great company! I have been working here ...

This is a great company! I have been working here for 5 yrs and I love it. I worked in the customer service and I enjoyed talking and helping agencies out with any issue as well as inform them about coverages. Always very polite to all of our clients to assist them as best I could.
I work now in cl...

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Ashley Fernandez
Reviews 1
2020-10-09 01:56

Their driver hit my car while it was parked. The i...

Their driver hit my car while it was parked. The insurance company investigated the accident and said they will not cover because the driver lied on their application for insurance. Even though the driver had insurance the day of the accident. The company has the right to end the policy because th...

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Lizzie Pergande
Reviews 1
2020-10-05 02:46

This company is an scam. Their claims process is a...

This company is an scam. Their claims process is a detailed system of looping the insured around in circles so that they never have to pay out the claim. I'm an agent for another carrier and have written my insured a replacement policy, but he's going on two months trying to get a total loss claim p...

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Paul Thompson
Reviews 1
2020-10-04 22:22

Worst Insurance Company EVER!

Worst Insurance Company EVER!

After 4 months they are denying a hit and run claim, saying that it was reported late, it was reported 3 days after it happened.Asked to speak to a manager then was put on hold for 10 minutes then they hung up on me.

DO NOT GET INSURANCE WITH AMERICAN FREEDOM THEY...

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Dan Flood
Reviews 1
2020-10-03 12:40

This company is a scam,they want me to go to Unite...

This company is a scam,they want me to go to United collision in Lockport I'll to estimate my repair at 22 he and after market parts,when I explanation I can't get my car repaired at all other shops they are happy to say pay out of pocket, and they will not rent a car for u

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Cristina Militello
Reviews 1
2020-10-02 20:11

I would highly recommend this Insurance Company. A...

I would highly recommend this Insurance Company. American Freedom's claim personnel have a difficult and demanding job to do and they are top of the line! I can vouch that they know their business and do their best. Although they are very busy they call back when appropriate and give proper status o...

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Beachloverforever61
Reviews 1
2020-10-02 18:05

I was involved in an accident on June 4th 2020. A ...

I was involved in an accident on June 4th 2020. A customer of this 3rd rate insurance company rear ended me. She admitted fault as soon as she got out of her car. I filled out the claim form they wanted, mailed it back a month ago. I hadn't heard one word from them. So I called American Freedom and ...

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Anna R
Reviews 1
2020-10-02 02:59

Very professional environment. Adjusters assigned ...

Very professional environment. Adjusters assigned to claims do and try their best to help and assists their insureds as well as the claimants.The staff is nice and polite. The workers help one another in order to satisfy and complete claims and tasks in a timely and efficient matter.

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Reyna Castaneda
Reviews 1
2020-09-28 04:39

It simply does not comply with what is written in ...

It simply does not comply with what is written in the insurance policy they do not pay for the services to which we are supposedly entitled to at the time of the accident .. they are a real headache I give them a star and still it is a lot ....

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Dana Combs
Reviews 1
2020-09-27 06:52

In a nutshell. Daughter filed a claim Feb 2017, we...

In a nutshell. Daughter filed a claim Feb 2017, went through the process was approved got the check didn't realize I had to have both parties sign so it was sent back by the bank. Asked for a new check to be sent. Have been waiting since the date of this post, guess it got lost in the mail huh? HORR...

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Ashley Ashia
Reviews 1
2020-09-26 20:58

DISGUSTING, DISRESPECTFUL, INCONSIDERATE, HEARTLES...

DISGUSTING, DISRESPECTFUL, INCONSIDERATE, HEARTLESS , NONCHALANT SCUM! BILL ( who is the supervisor of team 1&2 ) IS LITERALLY THE DEVIL, HE REFUSES TO LET ME DISPUTE MY CLAIM DENIAL AND WHEN I CRIED AND PLEADED TO GOD HE TOLD ME GOD DOESNT HAVE ANYTHING TO DO WITH THIS AND HE HUNG UP ON ME AFTER, V...

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Leilani Soto
Reviews 1
2020-09-21 02:32

My mom got into a accident she tried to call but t...

My mom got into a accident she tried to call but they never answer their phone it been a week and she called at least 7 times
Please file a claim with Illinois department of insurance if your having trouble with them responding to you!!

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Aleksandra Zubek
Reviews 1
2020-09-16 00:13

Report them to the IDOI and the BBB! They re an ex...

Report them to the IDOI and the BBB! They re an extremely substandard insurance company, currently going through the process of trying to get my claim paid out because the person who backed into me was unfortunately insured by this joke of a company. They are refusing to answer my emails, my phone c...

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Maricruz Trujillo
Reviews 1
2020-09-11 22:25

It's rubbish !!!!

It's rubbish !!!!
I do not recommend them. ..
They don't solve anything ...
They are only good to collect ...

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Sharon Watkins
Reviews 1
2020-09-10 06:04

This system won't let me give them NO stars. The ...

This system won't let me give them NO stars. The company is a rip off. They take people premium but don't want to pay claims when their client hit someone. The claims person by the name of Carolyn M got loud and hung up on me not once but twice when I asked if there is a manager over her that I c...

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J Smith
Reviews 1
2020-09-09 13:47

Know your rights and just get a lawyer first thing...

Know your rights and just get a lawyer first thing. Terrible ! Their driver hit me in a parking lot. Admitted it and on the police report. They made me to to the only shop that works with in Nw Indiana which is in bad Gary Indiana. Saying they have 45 days to settle by law. I said you can pay now I ...

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Michelle Arevalo
Reviews 1
2020-09-08 04:03

id give them 0 stars if possible, they give you fa...

id give them 0 stars if possible, they give you false information & whenever you try and ask for a time estimate they claim they dont know, or that they've been out of the office for so long. Then why work here if you work 1 day a week?! its been about 2 months and no response. if you can go somewh...

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Advanced Autotech
Reviews 1
2020-09-07 05:56

HORRIBLE HORRIBLE HORRIBLE customer service!!!!!!!...

HORRIBLE HORRIBLE HORRIBLE customer service!!!!!!!!!!!!!!! We are a shop that has two of their insured cars waiting for repairs (one since November 2017); waiting to get supplements approved. Has been three weeks and it has just been lie after lies giving us the run around. We got yelled at by an "a...

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Kevin Tran
Reviews 1
2020-09-05 01:35

Worst company ever! They do not care about you! Th...

Worst company ever! They do not care about you! They dont respect you! They just want your money and when its time to hold up their end of the bargain they wont do anything but keep you waiting and give you the run around!!!! I normally do not listen to negative reviews but every thing thats been sa...

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Erick C.
Reviews 1
2020-09-04 19:15

This company is a joke.

This company is a joke.
#1 The policy holder is most to blame for allowing individuals that are NOT covered on the policy drive their vehicles. Also having the vehicle that was being driven laps on coverage.
#2 This company had the nerve to continue to act as if they were proceeding with the claim...

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Monique Miller
Reviews 1
2020-09-04 14:06

This company is VERY unprofessional and shows NO E...

This company is VERY unprofessional and shows NO EMPATHY to the people their insured has caused a loss too. Dealt w/ a "Brian" who said he was a supervisor and refused to give his superior's name/phone# so I could file a complaint. He was rude and made me feel like I rear ended HIM. This company get...

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Angela Schaefer
Reviews 1
2020-09-03 08:14

ZERO STARS!!! This company and the staff are the a...

ZERO STARS!!! This company and the staff are the absolute worst!!! My claim was submitted over a month ago. I called numerous times for staus and was told by several different ppl that the adjusted had approved the claim and that it was sent to a manager. I would get a call back 24-48hrs. That was o...

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John Rosilez
Reviews 1
2020-08-25 06:06

ABSOLUTE GARBAGE!

ABSOLUTE GARBAGE!
THEY WILL DO EVERYTHING IN THEIR POWER TO GIVE YOU THE RUN-AROUND AND DEFLECT ALL QUESTIONS. NO SUPERVISOR/MANAGER/ANYONE OF AUTHORITY IS EVER AVAILABLE.

MY EXPERIENCE:
I REQUESTED POLICY INFO
--YOU NEED TO SUBMIT DOCUMENTATION
I DID...AND WAS VERIFIED BY THE PREV 2 ADJUSTER...

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Serdar Cizmeci
Reviews 1
2020-08-21 21:12

Unfortunately there is no 0 stars so I could give ...

Unfortunately there is no 0 stars so I could give it. The person who hit me had this insurance. Even though in the court guy plead guilty(against the city). Insurance company only paid %90 of the claim. Well, they don't care U.S. Court's decisions. They think they are above the law! And good luck ma...

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Kat Burling
Reviews 1
2020-08-16 01:18

Nothing about this insurance company is honest. I ...

Nothing about this insurance company is honest. I called a lawyer explaining my situation and why my claim was denied. The lawyer asked what insurance company it was and after I said it was American Freedom he literally said "Oh my God not those guys." He proceeded to tell me that AF denies every c...

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Robert Carlos
Reviews 1
2020-08-15 18:08

DO NOT BE FOOLED BY THIS COMPANY

DO NOT BE FOOLED BY THIS COMPANY
THEY ARE THIEVES The day you file a claim they ask you for many requirements so that in the end they tell you that it was your fault and your claim does not proceed

For many years I gave them my money until the day I file a claim because my vehicle was stolen a w...

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Angelica Rodriguez
Reviews 1
2020-08-15 13:49

Less than one star, if I could.... people do not a...

Less than one star, if I could.... people do not attempt to save money with this company it will just cost you more in the end if you re involved in an accident. This insurance company needs to be shut down permanently. They do not look out for anyone but themselves. The body shops they refer to awa...

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Brie B
Reviews 1
2020-08-13 20:16

Are you people even noticing all of the not one st...

Are you people even noticing all of the not one star reviews are written from people WHO WORK THERE? And even ADMIT they work there right off the bat. You wanna write a review about how they treat employees? Go to Glassdoor. This is for customers to warn others about this scam of an insurance compan...

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