Hopefully Texarkana customer service and service department are better than hot springs. We used to love it but you would think buying a new Escalade from them within 1.5 years would get you more. 4 times in and problem still not fixed. No communication from service manager, even after repeated dir...
Was told we could not have a vehicle because a general manager was selling to his neighbor that he lives by so we had to settle on another vehicle. We checked on their website 2 months later and the one we wanted is still there. They are liars and the customer is not important in their eyes. They o...
I have to tell you a story about Will Mortensen. He is the most honest, helpful and trustworthy guy I know. He does everything he can to make the car buying experience like no other. My wife and I cannot express enough gratitude for him helping us with our GMC 2500 HD purchase. I have to also te...
A "shout out" to Sales Manager Scott Wilson and Salesperson Zach Holley. Zach was very knowledgeable and worked above-and-beyond what most salespeople would do to close and follow-up on a sale. Scott helped me in the past with a tire purchase; and because of his exemplary attitude, I returned to Orr...
Amazing staff! Big Mike did a great job and made us feel welcome. We came out for a cup of coffee, and ended up buying a 2021 Mazda cx-30. We couldn t be any happier with our purchase thanks to big mike with a great interest rate. Super friendly staff. Would recommend coming and taking a look.
Good buying experience. Great sales staff particularly F.J. and "Big Mike".
After undergoing horrible customer service and trying to contact someone in corporate, I finally had Veronica contact AFTER I posted a review on the BBB website. We talked and she was going to investigate what happened and I was able to provide her with the evidence she needed. After a couple reques...
The salesman that we met with told several out and out lies. He gave us a price on FB for the vehicle and then we went to look at it. Then my friend was a friend of a employee and she gave him a call to make sure we got the best deal. So the price stayed the same which was ok. So we told him we ...
Had a great experience here today at Gregg Orr, Michael Collins the client manager was excellent! Thank you Michael for putting my daughter in a car!
We purchased a new premier grand majestic 250 from you back in August or September I believe. When we purchased it I pointed out a hinge on one of the seats that was broken. It was supposed to be ordered but I have never seen it. We brought it in around the first of November for the first service an...