Well..... the electricity bill for the apartment was expensive average (2 bed, 1 bath), did not complaint for this, 2 adults, 2 kids. We had to leave the apartment, but did not vacate it because the rental agreement, I used to go to the apartment for the weekends for the last two months of the agree...
Monopoly!! At least, have deals if we cant go through a better company that would give better prices!!
They make you pay $550 dollars upfront if you are an out of state resident moving there. You have to setup multiple logins just to view and pay your bill. Then you get charged just to pay your bill online. Nothing like a monopoly poorly run by the government.
We have NEVER lost our power so many times as we have since we moved to Garland. Get ready for expensive bills and outages every 30 days!!
Do yall even change the parts when they go out?! I just don't understand!! The wind blows too hard and our power is out!!! Get it together or quit holding us ho...
Archaic payment systems with no online method of setting up auto pay.
Outage reporting is all automated, outage map doesn't work. Reported an outage, after an hour a crew was assigned. Texted back for update and their system informed me there weren't any reported outages for my location. Reported...
No one helps me when I am in outrange. The customer service are very unfriendly, not willing to help me solve the problem. The wrost service experience ever.
I just got a visit from a technician saying that my power is going to be out for 3 hours because they have to replace a transformer. No advanced notice. I work from home, so that is unacceptable. Every review on here stating that this company has a monopoly is completely correct. They don't have to ...
I have been a customer for over 27 years and same account...Yes the prices are a little high but I will take that in heartbeat compared to other companies...when there is an EMERGENCY they are the 1st ones there to help get services restored ASAP...other companies take their damn sweet time...so eve...
GP&L I ve only lived in Garland a little over a year. I ve had several outages. The longest outages have happened during the hottest parts of the Summer. There s nothing residents can do and we get no updates on the progress of solving the issues if it falls on a weekend (both long outages have b...
Shout out to Carl and Ian for friendly and efficient service today! Misty was also great to work with on the phone Thanks!!